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Kdy své jízdenky obdržím?\n2. Mohu svou rezervaci změnit v přístavu?\n3. Jaký je postup při cestování s domácími mazlíčky?\n4. Je možné zakoupit jízdenku v přístavu v den odjezdu?\n5. Jak mohu změnit svou rezervaci ještě před cestou?\n\n\n__1. Kdy své jízdenky obdržím?__\nSpolečnost DFDS jízdenky nevystavuje. Když provedete on-line nákup plavby trajektem, zašleme vám e-mailem potvrzení, které bude obsahovat podrobnosti o rezervaci a cestě. Své referenční číslo si prosím vytiskněte nebo zapište.\nV případě, že rezervaci provádíte po telefonu, budete vyzváni, abyste si referenční číslo vaší rezervace poznamenali.\nV den cesty budete v odbavovacím kiosku společnosti DFDS Seaways vyzváni, abyste uvedli referenční číslo vaší rezervace.\n\n__2. Mohu svou rezervaci změnit v přístavu?__\nU trajektů společnosti DFDS mezi Doverem a Dunkerkem je možné rezervaci na terminálu pozměnit, což však závisí na prostorových možnostech. Pokud svou rezervaci změníte, bude vám účtován rozdíl mezi přepravným účtovaným v přístavu (jízdné typu „Turn Up and Go“, tedy bez předchozí rezervace) a původním přepravným. Cena jízdného typu „Turn Up and Go“ je vždy vyšší, než je cena na internetu, takže změna rezervace v přístavu vás bude stát více.\n\nChcete-li nejnižší cenu, obraťte se prosím na náš tým zákaznické podpory ihned poté, co se vaše plány změní.\n\nChápeme, že při cestování může dojít ke zpoždění, a proto našim zákazníkům umožňujeme změnit své rezervace jednu plavbu před nebo jednu plavbu po původním odjezdu, aniž bychom za to cokoliv účtovali – v tomto případě je však podmínkou dostupnost a dostatek místa. Není třeba nás informovat dopředu.\n\nVezměte prosím na vědomí, že rezervaci nelze měnit, pokud od odjezdu vašeho původního spoje uplynulo více než 24 hodin. Je nutné provést novou rezervaci, přičemž původní rezervace bude považována za zrušenou.\n\n__3. Jaký je postup při cestování s domácími mazlíčky?__\nNa lodích společnosti DFDS na trase Dover–Dunkerk je možné přepravovat domácí mazlíčky, pokud jsme o tom informováni v době provedení rezervace a poskytnete nám číslo pasu vašeho domácího mazlíčka. \n\nVzhledem k povaze našich plavidel, rezervace pro všechny cesty s koňmi/poníky je nutné provést u našeho oddělení rezervace nákladní přepravy na e-mailu dover.freightsales@dfds.com\n\nUpozornění: Všechna zvířata musí během plavby zůstat ve vozidle a musí mít všechny příslušné doklady, provedenou vakcinaci atp. V případě jakýchkoliv dalších otázek doporučujeme navštívit webové stránky agentury DEFRA.\n\n__4. Je možné zakoupit jízdenku v přístavu v den odjezdu?__\nJízdenky si lze zakoupit v cestovním centru v Doveru i Dunkerku. Trajekty DFDS Seaways z Doveru do Dunkerku si v přístavu účtují jízdné typu „Turn Up and Go“ (bez předchozí rezervace), což je prémiové jízdné a je tedy dražší než jízdné na internetu.\nRezervace se provádějí za předpokladu dostupnosti míst. Pokud chcete získat nejnižší cenu, doporučujeme vám provést rezervaci v dostatečném předstihu.\n\n__5. Jak mohu změnit svou rezervaci ještě před cestou?__\nNavštivte, prosím „[Změna rezervace](https://www.dfds.com/en/passenger-ferries/my-booking)“\nRovněž bude nutné uhradit jakýkoliv rozdíl mezi cenou již zaplacenou a cenou nové cesty. ","linksCollection":{"items":[]}}}},{"__typename":"contentful_AccordionListItem","sys":{"id":"3GE6No5P6HqFY97tvPBy3j"},"title":"Často kladené dotazy pro trasu Amsterdam–Newcastle","content":{"__typename":"contentful_PageContentTextSection","sys":{"id":"6Sav1xudCEAqwIAKYQK0Oo"},"backgroundColor":"White","showTitle":false,"blockWidth":"full-width","contentRef":{"title":null,"text":"### Často kladené dotazy pro trasu Amsterdam–Newcastle\n1. Jak najdu nejnižší cenu jízdenky?\n2. Lze provést on-line rezervaci autobusové přepravy?\n3. Kdy své jízdenky obdržím?\n4. Proč si nemohu prohlédnout svou rezervaci on-line?\n5. Kdy a kde se provádí odbavení?\n6. Je nutné mít s sebou při odbavení a vstupu na palubu doklad totožnosti?\n7. Mohu cestovat se svým domácím mazlíčkem?\n8. Jakými způsoby lze na palubě platit?\n9. Mohu si na palubu vzít své vlastní jídlo a pití?\n10. Lze provést on-line rezervaci autobusové přepravy z terminálů a na terminály?\n11. Je na palubě síť wi-fi?\n\n\n__1. Jak najdu nejnižší cenu jízdenky?__\nPodobně jako je tomu u většiny provozovatelů okružních plaveb, i naše ceny se odvíjí od nabídky a poptávky, což znamená, že pokud budete cestovat mimo sezónu, zaplatíte méně, než když budete cestovat v hlavní sezóně. \nNaše ceny se navíc mohou lišit v závislosti na využití kapacity v ten či onen čas odjezdu, takže čím dříve provedete rezervaci, tím méně vás cesta bude stát.\n\n__2. Lze provést on-line rezervaci autobusové přepravy?__\nPokud jste provedli rezervaci mini okružní plavby, pak je přeprava autobusem automaticky součástí rezervace. Vše najdete v potvrzení rezervace, které jsme vám zaslali na e-mail. \nPokud cestujete jedním směrem a požadujete přepravu autobusem k terminálům nebo z nich, budete mít příležitost přepravu přidat během rezervace. \nPokud jste již provedli rezervaci a přejete si přidat navíc autobusovou přepravu, obraťte se na nás prosím telefonicky.\n\n__3. Kdy své jízdenky obdržím?__\nSpolečnost DFDS nevystavuje papírové jízdenky. Obdržíte e-mailové potvrzení rezervace, které po obdržení platby slouží jako cestovní dokument. Referenční číslo, které je nutné uvést při odbavení, si můžete vytisknout nebo poznamenat. \nPotvrzení dále funguje také jako jízdenka na jakoukoliv autobusovou přepravu na terminál a z něj, kterou jste si zarezervovali. \nPoložky navíc, jako jsou např. jídla, budou účtována na vaši vstupní kartu (palubní kartu), kterou obdržíte při odbavení společně se všemi lístky na veškeré produkty, které jste si zarezervovali.\n\n__4. Proč si nemohu prohlédnout svou rezervaci on-line?__\nMůže být několik důvodů, proč není možné prohlédnout si vaši rezervaci on-line:\n      \n- Pokud jste u nás provedli více než jednu rezervaci, je možné, že uvidíte pouze tu první, pokud jste se nepřihlásili před tím, než jste provedli rezervaci novou.\n- Pokud již za sebou máte jednu cestu z vaší rezervace, pak tuto rezervaci již není možné prohlédnout si on-line.\n- On-line si lze prohlížet pouze rezervace provedené přímo u DFDS prostřednictvím těchto webových stránek. On-line nelze prohlížet rezervace provedené po telefonu nebo prostřednictvím cestovní kanceláře.\n- Při rezervaci jste chybně zadali svůj e-mail.\n\nStále ještě se potýkáte s problémy? Obraťte se prosím na [zákaznický servis](https://www.dfds.com/en/passenger-ferries/customer-service/contact). \n\n__5. Kdy a kde se můžu nechat v Ijmuidenu (Amsterdam) a North Shields (Newcastle) odbavit?__\nOdbavení v Ijmuidenu je otevřeno od 14:30 SEČ do 17:00 SEČ.\nOdbavení v North Shields je otevřeno od 14:30 GMT, přičemž všichni pěší cestující musí být odbaveni do 16:15 GMT. Všichni cestující s auty musí být odbaveni do 16:00 GMT.\n\n  __Adresy terminálů:__\n\nAmsterdam (Ijmuiden), Felison terminal, Sluisplein 33, 1975 AG Ijmuiden, Holandsko\n\nNewcastle (North Shields), International Passenger Terminal, Royal Quays, North Shields, Tyne & Wear, NE29 6EE, Velká Británie\n\n*Poznámka: V červenci a v srpnu se odbavení v Ijmuidenu i v North Shield otevírá ve 14:15, aby tak pokrylo zvýšenou vytíženost během hlavní sezóny. *\n\n__6. Je zapotřebí se při odbavení a/nebo vstupu na palubu prokázat průkazem totožnosti?__\nVšichni cestující budou potřebovat platný cestovní pas. Pokud se nebudete schopni prokázat platným cestovním pasem, budete odmítnuti již při odbavení.\nZahraniční cestující by si měli ověřit, zda ke vstupu do Velké Británie nepotřebují vízum.\nDoporučujeme vám obrátit se na britskou ambasádu s dotazem ohledně nutnosti víza. \nRovněž si přečtěte další informace zde\nPokud nebudete mít platné vízum, je možné, že budete odmítnuti již při odbavení.\n\n__7. Mohu cestovat se svým domácím mazlíčkem?__\nDomácí mazlíčci (psi, kočky a fretky) jsou na naší trase z Amsterdamu do Newcastle vítáni v případě cestujících, kteří cestují vlastním vozem. Pro psy jsou k dispozici kotce a je rovněž možné psa nebo kočku ponechat během přejezdu ve vašem autě či karavanu.\nNa základě uvážení posádky – a pokud to dovolí podmínky – mohou majitelé domácích mazlíčků navštívit svá zvířata na automobilové palubě nebo v kotcích, a to v předem stanovených časech.\nPřeprava všech domácích mazlíčků se řídí zákonnými požadavky pro přepravu domácích mazlíčků mezi Holandskem a Velkou Británií. \nPodrobné informace o cestování s jinými domácími mazlíčky, než jsou psi, kočky a fretky, a jejich přepravě najdete ZDE.\n\n__8. Jakými způsoby lze na palubě platit?__\nNaše restaurace, bary a obchody přijímají hotovostní platby v eurech nebo britských librách, dále pak celou řadu kreditních i debetních karet.\nNa palubě se rovněž nachází směnárna, kde si můžete směnit širokou škálu měn. Na palubě není žádný bankomat, a proto není možné zde vybrat hotovost.\n\n__9. Mohu si na palubu vzít své vlastní jídlo a pití?__\nCestující nemají povoleno nosit na palubu své vlastní jídlo a nápoje, které by konzumovali ve veřejně přístupných prostorách. Veškeré vlastní jídlo a pití, které cestující budou konzumovat ve veřejně přístupných prostorách, může být zabaveno. Alkohol se na palubu nosit nesmí\n\n__10. Lze provést on-line rezervaci autobusové přepravy z terminálu a na něj?__\nPokud jste provedli rezervaci mini okružní plavby, pak je přeprava autobusem na terminál a z něj automaticky součástí rezervace. Zkontrolujte si svoje potvrzení rezervace, na němž je uvedeno „přeprava“. \nPokud cestujete jen jedním směrem a potřebujete autobusem přepravit na terminál nebo z něj, budete mít možnost přepravu přidat během on-line rezervace. Pokud jste již provedli rezervaci a přejete si přidat navíc autobusovou přepravu, obraťte se prosím na zákaznický servis.\n\n__11. Je na palubě k dispozici síť wi-fi?__\nAno, na palubě lze zakoupit wi-fi balíčky. \n\n__Jak zakoupit:__\n\nZvolte síť „DFDS-guest“. Následně budete automaticky přesměrováni na domovskou stránku, kde budete mít možnost vybrat si balíček k zakoupení.\n\n__Hosté Commodore a Conference__\n\nBezplatná síť wi-fi je v ceně pro hosty, kteří cestují v kajutách Commodore, a pro konferenční hosty (Conference guest). Tento kód platí pouze pro jedno zařízení. Abyste jako cestující v kajutách Commodore získali bezplatný přístup do sítě wi-fi, musíte v centru služeb pro hosty odevzdat poukazy, které najdete ve své kajutě. Coby konferenční host obdržíte kód do sítě wi-fi v konferenčním centru.\n\nUPOZORNĚNÍ: Wi-fi připojení občas probíhá přes satelit, takže je nutné vzít v potaz určitá omezení, která se mohou týkat kapacitně náročného užívání, jako je třeba služba streamování. Nezapomeňte si správně nastavit mobilní telefon – nepoužívejte mobilní data, jinak se vystavujete riziku, že vám budou služby účtovány ve vyúčtování za telefon. Pokud si nejste jisti, jak svůj mobil používat v zahraničí, doporučujeme vám obrátit se na vašeho operátora, který vám poskytne více informací.","linksCollection":{"items":[]}}}},{"__typename":"contentful_AccordionListItem","sys":{"id":"6bMf6E5ynyAERfPZBdwhN4"},"title":"Strait of Gibraltar","content":{"__typename":"contentful_PageContentTextSection","sys":{"id":"5pmK4ZmE73A3lP7qcfgoX4"},"backgroundColor":"White","showTitle":false,"blockWidth":"full-width","contentRef":{"title":"Strait of Gibraltar routes ","text":"Information about your trip\n","linksCollection":{"items":[]}}}},{"__typename":"contentful_AccordionListItem","sys":{"id":"3Vf5VMNmiK8cmI77pPGEOI"},"title":"Strait of Gibraltar: booking information ","content":{"__typename":"contentful_PageContentTextSection","sys":{"id":"2L6z4kV7S0Aa4vzljwV2GB"},"backgroundColor":"White","showTitle":false,"blockWidth":"full-width","contentRef":{"title":"Booking Information","text":"__1. Booking methods__<br>\nYou can make your booking through our website, our [FRS/DFDS Ferry App](https://www.dfds.com/en/passenger-ferries/frs-dfds-ferry-app), available for iOS and Android, by email at <a href=\"mailto:booking.es@dfds.com\">booking.es@dfds.com</a> or by calling our phone number +34 956 68 18 30. <br><br>\n\n__2. Where can I get my boarding pass?__<br>\nYou can obtain your boarding pass by checking in starting 48 hours before the boarding time on our website or on the [FRS/DFDS Ferry App](https://www.dfds.com/en/passenger-ferries/frs-dfds-ferry-app), by contacting our call centre at  (+34 956 68 18 30), or at any of our [sales points or ticket offices.](https://www.dfds.com/en/passenger-ferries/passenger-information/points-of-sale)<br><br>\n\n__3. Changing or cancelling the booking__<br>\nFor any changes or cancellations you need to make to a booking, please contact our call centre by phone (+34 956 68 18 30), visit our offices, or go to any of our [ticket counters](https://www.dfds.com/en/passenger-ferries/passenger-information/points-of-sale).<br><br>\n\n__4. Lost tickets__<br>\nIf for any reason your boarding pass is lost or stolen, please contact our [Call Centre](https://www.dfds.com/en/passenger-ferries/customer-service/contact).<br><br>\n\n__5. Where can I find my booking number?__<br>\nIf the booking has been made by phone, our operators will provide you with a confirmation number. In addition, they will send you a confirmation email where this number will appear.\n\nIf the booking was made through the website, you will receive a confirmation booking email where you’ll find this number.\n\nFor bookings made through the FRS/DFDS Ferry APP, you will find your confirmation number in the menu section “Check-in”. You will receive confirmation of your booking via email.\n\nThis is the ID number for any type of change or cancellation as well as the collection of boarding passes.\n<br><br>\n\n__6. Is it possible to pay in Euros and Dirhams?__<br>\nIf you book on our website or through the FRS/DFDS Ferry APP, payment can be made in either currency, Euros or Dirhams. \n\nFor bookings made at our points of sale in Spain, payment must be made in Euros. \n\nFood and drink and shopping bought on board can only be paid for in Euros.\n\nIf you make the purchase at any of our points of sale in Morocco, payment must be made in Dirhams.<br><br>\n\n__7. Is it possible to pay by credit card?__<br>\nYes, at our official points of sale, through our website, our FRS/DFDS Ferry App or booking centre.<br><br>\n\n__8. Is it possible to use the same ticket for different routes?__<br>\nNo. You will have to request a ticket refund and then book a new ticket.<br><br>\n\n__9. Special discounts for groups and other offers__<br>\nWe have special discounts for groups and companies who travel with us.\n\nDon’t hesitate to contact our [call centre](https://www.dfds.com/en/passenger-ferries/customer-service/contact) in order to benefit from the best available offers. You can also contact us by email at <a href=\"mailto:booking.es@dfds.com\">booking.es@dfds.com</a>","linksCollection":{"items":[]}}}},{"__typename":"contentful_AccordionListItem","sys":{"id":"4NrtC8n311qynnHqdjDWvM"},"title":"Strait of Gibraltar: After traveling with us ","content":{"__typename":"contentful_PageContentTextSection","sys":{"id":"lTkHSUNS8T3UyKZMiH5uk"},"backgroundColor":"White","showTitle":false,"blockWidth":"full-width","contentRef":{"title":"Strait of Gibraltar: After traveling with us","text":"__1. Request an invoice for my services__<br>\nYou can request an invoice by contacting the billing department via this email address <a href=\"mailto:booking.es@dfds.com\">booking.es@dfds.com</a>, providing us with your tax information or giving us the locator number for sending it.<br><br>\n\n__2. Loss of belongings__<br>\nContact our [call center](https://www.dfds.com/es-es/ferris-de-pasajeros/servicio-al-cliente/contacto) to report your lost items. If they are found, we will do our best to return them to you.<br><br>\n\n__3. Complaints and suggestions__<br>\nIf you have any complaints or suggestions, please contact our quality department at <a href=\"mailto:paxcalidad@dfds.com\">paxcalidad@dfds.com</a> . We would greatly appreciate your feedback, whether it's negative (to help us improve) or positive (to help us maintain our standards).","linksCollection":{"items":[]}}}},{"__typename":"contentful_AccordionListItem","sys":{"id":"3dBx2LCWpnmOMmYII4iily"},"title":"Karlshamn–Klajpeda","content":{"__typename":"contentful_PageContentTextSection","sys":{"id":"20ScrWVZuEI6MoGEEAMqGS"},"backgroundColor":"White","showTitle":false,"blockWidth":"full-width","contentRef":{"title":"Často kladené dotazy pro trasu Karlshamn–Klajpeda","text":"1. Kdy své jízdenky obdržím? \n2. Kdy a kde se mohu nechat odbavit? \n3. Jaká jsou pravidla pro cestování s domácími mazlíčky? \n4. Jak mohu změnit svou rezervaci ještě před cestou?\n\n__1. Kdy své jízdenky obdržím?__\nZašleme vám e-mailové potvrzení rezervace. Po zaplacení pak tento e-mail funguje jako cestovní doklad. Na terminál si s sebou prosím přineste své referenční číslo (v mobilním telefonu nebo vytištěné potvrzení rezervace). \nPokud rezervaci provedete po telefonu, požádáme vás, abyste si své rezervační referenční číslo poznamenali. \nToto vaše rezervační referenční číslo budete muset uvést u odbavovací přepážky nebo při samoobslužném odbavení.\n\n__2. Kdy a kde se mohu nechat odbavit?__\nZ Karlshamnu vyplouváme v 19:00. Odbavování v trajektovém přístavu v Karlshamnu začíná ve 14:00. Všichni cestující musí být odbaveni do 18:00.\n\nZ Klajpedy vyplouváme ve 21:00. Odbavování na hlavním terminálu v Klajpedě (Central Klaipeda Terminal – CKT) začíná ve 14:00. Všichni cestující musí být odbaveni do 18:00.\n\n__3. Jaká jsou pravidla pro cestování s domácími mazlíčky?__\nDomácí mazlíčci jsou přepravováni pod podmínkou předchozího informování a v souladu s nařízeními AB DFDS Seaways ohledně přepravy cestujících. Kajuty pro cestování s mazlíčky lze zarezervovat pouze po telefonu, nikoliv on-line. Obraťte se prosím na zákaznický servis.\n\nDomácí mazlíčky je třeba přepravovat v souladu s nařízeními Státního potravinářského a veterinářského úřadu (State Food and Veterinary Service). Více informací lze nalézt na webových stránkách úřadu.\n\nTrajekty společnosti AB DFDS Seaways mají kajuty speciálně vybavené tak, aby splňovaly potřeby cestujících s domácími mazlíčky. \nTěmto pasažérům běžné kajuty nenabízíme.\nCestující s domácími mazlíčky si musí zarezervovat celou kajutu.\nDomácí mazlíčci musí být umístěni do klecí či přepravek, nebo na vodítku a mít nasazený náhubek.\nTaké nesmí mít přístup na postele cestujících.\n\n__4. Jak mohu změnit svou rezervaci ještě před cestou?__\nRezervaci lze změnit nejpozději v den odjezdu. Chcete-li provádět změny, přihlaste se prosím do „[Moje rezervace](https://www.dfds.com/en/passenger-ferries/my-booking) „Moje rezervace“. 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