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Our Help Centre and FAQs are the quickest way to get clear, up to date information about your journey. \n\n- [__Buying a ticket?__](https://www.dfds.com/en-gb/passenger-ferries/customer-service/faqs)<br> \nGet help choosing routes, sailings and ticket types before you book.\n- [__Getting ready to travel?__](https://www.dfds.com/en-gb/passenger-ferries/passenger-information/preparing-for-your-trip)<br>\nFind everything you need before departure, including travel documents, check-in times, terminal addresses and what to expect at the port. \n- [__Travelling with pets or need special assistance?__](https://www.dfds.com/en-gb/passenger-ferries/passenger-information/pet-travel)<br>\nGet clear guidance on pet travel, cabin and kennel options, and accessible travel\n- [__Questions about payments or refunds?__](https://www.dfds.com/en-gb/passenger-ferries/customer-service/faqs)<br>\nLearn about payments, vouchers, refunds and what to expect if your plans change.\t\n- [__Lost Something?__](https://www.dfds.com/en-gb/passenger-ferries/customer-service/faqs)<br>\nFind out how to report lost items and how we can help reunite you with your belongings.\n- [__Having trouble login in?__](https://www.dfds.com/en-gb/passenger-ferries/my-booking)<br>\t\t\t\t\t\t\t\t\t\nReset your password or get help here if you’re unable to sign in.<br><br>\n\nFor the latest sailing information, visit our dedicated [__Live Travel Updates page here.__](https://www.dfds.com/en-gb/passenger-ferries/passenger-information/travel-updates)\n","linksCollection":{"items":[{"__typename":"contentful_Link","sys":{"id":"1yYVV4pDKgegueimGuUCya"},"linkText":"Find FAQs Here","ctaButtonTracking":false,"ctaButtonName":null,"ctaButtonStage":null,"callToAction":null,"description":null,"destination":{"__typename":"contentful_UrlSlug","sys":{"id":"1NTEL7MEKESw2AAGs8u2EK"},"slug":"passenger-ferries/customer-service/faqs","disableIndexing":null,"theme":null}},{"__typename":"contentful_Link","sys":{"id":"1ASHvmlVUlR6qhlRJkJGF8"},"linkText":"Help Centre","ctaButtonTracking":false,"ctaButtonName":null,"ctaButtonStage":null,"callToAction":null,"description":null,"destination":{"__typename":"contentful_UrlSlug","sys":{"id":"4YTbK24rWE2m0awig4i0CO"},"slug":"passenger-ferries/customer-service","disableIndexing":null,"theme":null}}]}}}]}},{"__typename":"contentful_ContentRow","sys":{"id":"3rBFyqVexThLMaecUnkxJo"},"title":"How would you like to contact us?","contentEntryCollection":{"items":[{"__typename":"contentful_PageContentTextSection","sys":{"id":"7DzTVOfb1pgvwPE9mCvJsz"},"backgroundColor":"White","showTitle":true,"blockWidth":"full-width","contentRef":{"title":"Chat with our Virtual Assistant Doria or Message Us on WhatsApp","text":"Doria is the quickest and most convenient way to get answers to your travel questions.<br>\nSimply click the __message icon in the bottom right-hand corner__ to start chatting instantly.<br>\n\nDoria can help with booking amendments, parking prices and locations, bus transfers, pet travel, check-in and boarding times, as well as payments and refunds.\n\nYou can also reach us via [WhatsApp](https://api.whatsapp.com/send/?phone=441304874123&text&type=phone_number&app_absent=0). Once your message is received, a member of our Customer Care team will respond within 24 hours.<br>\n\nWhatsApp is ideal for booking amendments, vehicle categories, refunds, pet travel, and check-in and boarding times.","linksCollection":{"items":[]}}},{"__typename":"contentful_PageContentTextSection","sys":{"id":"1BhVcf72s9jQD4s0Kdte67"},"backgroundColor":"White","showTitle":true,"blockWidth":"full-width","contentRef":{"title":"Stay Connected on Social Media","text":"Stay informed with the latest travel updates by following our official social media channels.<br> It’s the easiest way to keep your journey running smoothly.\n- [Facebook](https://www.facebook.com/dfdsukire)\n- [Instagram](https://www.instagram.com/dfdsglobal)\n- [X (Formerly Twitter)](https://x.com/DFDSLiveUpdates)\n","linksCollection":{"items":[]}}},{"__typename":"contentful_PageContentTextSection","sys":{"id":"5vFqPKWAamugbGy5QPx2KD"},"backgroundColor":"White","showTitle":true,"blockWidth":"full-width","contentRef":{"title":"Contact Us by Email","text":"If you would prefer to contact us by email, please use the address that best matches your route or enquiry below. Our dedicated teams will review your message and aim to respond within 3 working days.<br>\n\n__UK–France:__ dover.pax@dfds.com<br>\n__Newhaven–Dieppe:__ newhaven-dieppe@dfds.com<br>\n__All other routes:__ travel.sales@dfds.com<br><br>\n\n__PR Enquiries__<br>\nFor all media, press, and partnership enquiries, please get in touch with our PR team via email: dfdsteam@rochpr.com<br>\n\n__Accessibility Requirements__<br>\nIf you or someone in your party requires assistance, please get in touch as early as possible at the time of booking, or no later than 48 hours before departure, so we can arrange the appropriate support for boarding, disembarkation, and throughout your journey.<br>\n\nYou can contact our accessibility team at: accessibletravel@dfds.com","linksCollection":{"items":[]}}}]}},{"__typename":"contentful_ContentRow","sys":{"id":"5rh4lOPD5fSqRnOhoZyIx3"},"title":null,"contentEntryCollection":{"items":[{"__typename":"contentful_PageContentAccordionList","sys":{"id":"2MiyyjUFTFNZOgy7FQDBCx"},"title":"Other Ways to Get in Touch","showTitle":false,"defaultExpanded":false,"itemsCollection":{"items":[{"__typename":"contentful_AccordionListItem","sys":{"id":"1aLideB4rTBHijwmTy4ygC"},"title":"Other Ways to Get in Touch","content":{"__typename":"contentful_PageContentTextSection","sys":{"id":"5fHbF74dHbNCMDtZyX6wSd"},"backgroundColor":"White","showTitle":true,"blockWidth":"full-width","contentRef":{"title":null,"text":"If you can’t find the information you’re looking for online, our friendly team will be happy to help.<br><br>\n\nPlease be aware that during busy periods, call waiting times may be a little longer than usual.<br><br> \n\n__Newhaven – Dieppe__<br>\nFrom the UK: +44 (0)330 587 8787\n<br><br>\n__All Other Routes__<br>\n0344 848 6090\n<br><br>\n__Group Bookings (19 or more passengers)__<br>\nEmail: uk.groups@dfds.com<br>\nTelephone: 0344 902 0902","linksCollection":{"items":[]}}}},{"__typename":"contentful_AccordionListItem","sys":{"id":"3BSdnuGOhXTDrJebt2qglI"},"title":"Customer Complaints & Claims","content":{"__typename":"contentful_PageContentTextSection","sys":{"id":"6MbiiNbyR398QsjXc2czeU"},"backgroundColor":"White","showTitle":true,"blockWidth":"full-width","contentRef":{"title":null,"text":"At DFDS, we’re committed to delivering the best possible experience. If we haven’t met your expectations and your issue remains unresolved, our complaints procedure is in place to address your concerns quickly and simply.<br><br>\n\n__Prior to travel__<br>\nIf you need assistance before you travel, our Travel Sales team will be happy to look into this for you.<br>\nYou can reach them by email at: travel.sales@dfds.com<br>\n\n__Please note:__ For security and verification purposes, we can only discuss booking details with the email address registered to the booking.\n\nWhen contacting us, please include:\n\n- Your booking reference\n- A brief description of your query\n\nThis will help us assist you as quickly as possible.<br><br> \n\n__Already Travelled__<br>\nIf you wish to make a claim due to cancellation or delay in accordance with EU passenger rights, please complete and submit the following claim form [https://www.dfds.com/en/passenger-ferries/passenger-rights](https://www.dfds.com/en/passenger-ferries/passenger-rights) __within two months of your scheduled departure date.__<br>\n\nFor customer complaints please email our customer relations team on:\n\nNewhaven–Dieppe: customerservices.dieppe@dfds.com<br>\nAll other routes: uk.customercare@dfds.com<br>\n\nWe aim to respond to your complaint within 28 days.","linksCollection":{"items":[]}}}}]}}]}},{"__typename":"contentful_ContentRow","sys":{"id":"13pfzlVtJ4oqw68Ae4tkud"},"title":null,"contentEntryCollection":{"items":[{"__typename":"contentful_TextAndMediaLayout","sys":{"id":"LWSyQlRr6z1I3QpVAi7DO"},"mediaPosition":"right","mediaWidth":"one-half","backgroundColor":"White","blockWidth":"full-width","imageBehaviour":null,"contentRef":{"__typename":"contentful_TextAndMediaContent","sys":{"id":"6TZx4CR8mU6GBLxZB1V4h2"},"title":"DFDS ferry mobile app ","text":"The DFDS app is your ideal travel companion. \n\n- View live departures and arrival times \n- Access your booking pass \n- Keep up to date with the latest travel announcements \n- Follow your journey with your personalised 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