Tietoa liikuntarajoitteisille matkustajille

OHJEITA VAMMAISMATKUSTAJILLE

DFDS on sitoutunut tekemään matkustuspalveluistaan niin miellyttäviä kuin mahdollista niille matkustajille, jotka ovat liikuntarajoitteisia tai vammaisia tai joilla on erityisiä tarpeita.

Yritys pyrkii varmistamaan, että kaikki matkustajat kykenevät käyttämään sen palveluita aina, kun se on mahdollista ja turvallista.

Matkustuspyyntöäsi ei voida evätä pelkän vamman tai liikuntarajoitteisuuden vuoksi, ja olet oikeutettu matkustamaan ilman lisäkustannuksia samoilla ehdoilla, jotka koskevat kaikkia muitakin matkustajia. Olet oikeutettu tiettyyn avustukseen sekä satamassa että laivalla. Tähän sisältyvät avustus laivaan noustessa ja siitä poistuessa, avustus matkatavaroiden ja/tai kaikkien lääkinnällisten laitteiden kanssa sekä avustus WC-tiloihin pääsyssä.

Jotta pystymme tarjoamaan avustusta, tarvitsemme tietoa tarpeistasi varauksen yhteydessä. Huomaa, että tarjoamiimme palveluihin voidaan kohtuuden mukaan soveltaa rajoituksia.

Accessible travel on the UK-France Routes

We shall ensure that all relevant information and access conditions are available in appropriate and accessible formats.

For safety reasons we can only cater for up to five wheelchair passengers at once onboard our vessels.

Hearing impairment: If you or a member of your party has a hearing impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. The crew will make sure that you receive any important messages which are broadcasted during the crossing.

Visual impairment: If you or a member of your party has a visual impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. On arrival, our staff will help you to locate the passenger areas and assist wherever possible.

Carriage of Mobility & Medical Assistance: All mobility and medical equipment may be taken into the passenger accommodation or on the vehicle deck. Please notify us of any need to bring mobility and/or medical equipment at the time of the booking. You can travel with medical oxygen with written permission from a GP advising that medical oxygen is required. We need to be informed that medical oxygen will potentially be used on the voyage at the time of booking. We can carry a maximum of 6 x size F i.e. up to 60 litres aggregate water capacity.

In order to be able to make your journey with DFDS as comfortable as possible, we need to know any specific needs with regards to accommodation, services required or mobility and/or medical equipment ideally at the time of booking. You can also let us know up to 2 working days before you travel using the contact details below. This will ensure we can have the appropriate assistance in place.

If you would like to contact us, you can do so by visiting our contact page here.

If you have booked through a travel agent or a tour operator you should advise your booking agent that you will require assistance and ask to pass this information on to DFDS.

After assessing your specific requirements, DFDS may require that you are accompanied by an individual that can assist you during the journey. Before making this requirement, we will have a dialogue with you and always consider your wishes. Such an accompanying person shall be carried free of charge.

Once you have contacted us, a note will then be added to your booking which will ensure that where possible your needs are taken into consideration.

Any information relating to you will be obtained in a discreet manner and stored with a regard for confidentiality and in accordance with our privacy policy. This information will only be shared on an operational basis, necessary to the carrying out of the tasks required and to inform the ships if there are passengers in need of special assistance in case of any emergency.

If you have not contacted us before you travel to alert us of your needs we cannot guarantee you of assistance whilst travelling through our ports and onboard our vessels.

We have six ships running on our Dover–Calais & Dunkirk routes. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs.

Please see an overview of our facilities below:

Côte Des Dunes /Côte Des Flandres

Lifts: One passenger lift measuring 130cm x 158cm, entrance door width 90cm Parking available close to lift

Accessible Toilet Facilities: Two wheelchair-accessible public toilets on Côte Des Flandres – deck 7 & deck 8, Three wheelchair-accessible public toilets on Côte Des Dunes – one on deck 7 & two on deck 8

Cote D'opale

Accessible Lift:

2.80 m x 2.00 m and height 2.10 m

Door entrance width 1.30 m.

Accessible Toilet Facilities: We have 3 accessible toilets, one is located next to the Information Desk on deck 8, one by the Lighthouse Café on deck 8 and one on deck 7. Bathroom is equipped with shower, wash basin, WC & hand rails.

Dover Seaways/Delft Seaways/Dunkerque Seaways

Lifts: Three passenger lifts measuring 100cm x 138cm . Entrance door width 90cm. Parking available close to lift

Accessible Toilet Facilities: Two wheelchair-accessible public toilets: decks 6 and 7.

Newhaven – Dieppe

We have two ships operating on the Newhaven – Dieppe route, Côte d'Albâtre and Seven Sisters. These are branded as Transmanche Ferries but we can assure you that you will receive the excellent DFDS service you are used to.

Both ships are accessible for wheelchair users and we encourage you to tell us at the point of booking if you have any specific needs so we can make your crossing as smooth as possible.

Please see an overview of our accessible facilities below:

Cote D’Albatre/Seven Sisters

Lifts: Two passenger lifts measuring 130 x 140cm. Entrance door width 85cm

Accessible Toilet Facilities: Two wheelchair-accessible public toilets on deck 6 and deck 7 of both ships. Bathroom equipped with wash basin, WC & hand rails available on deck 6 of both ships

Accessible Cabins: Two-berth accessible cabin with telephone/alarm: berths at ground level, with toilet & shower. Cabin door width 90cm

Assistance available for ACCESSIBLE passengers boarding and disembarking

You will be advised via your booking confirmation of your check-in time at the port. Our terminals are accessible friendly and have accessible parking. We can provide wheelchairs in some ports (see the list below) and onboard our vessels with advance notification at the time of booking and where available. Passengers travelling in vehicles can be parked close to a lift and assisted by our crew if required.

Our ports and terminals have the following facilities for passengers who require additional assistance:

Terminal/Port	Wheelchair	Adapted Toilets	Lifts
Dunkirk	No	Yes	Yes
Dover	No	Yes	Yes
Newhaven	Yes	Yes	No
Dieppe	Yes	Yes	No

Onboard DFDS we accept assistance dogs who are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes. The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.

If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.

Emotional Support Animals

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

Further information is available on our page dedicated to pets.

Here are some useful websites:
Assistance Dogs International
Home - International Guide Dog Federation (igdf.org.uk)
Information for assistance dog owners - ADUK (assistancedogs.org.uk)

Accessible travel on Dunkirk-Rosslare route

We shall ensure that all relevant information and access conditions are available in appropriate and accessible formats.

For safety reasons we can only cater for up to 1 wheelchair passengers at once onboard our vessels.

Hearing impairment: If you or a member of your party has a hearing impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. The crew will make sure that you receive any important messages which are broadcasted during the crossing.

Visual impairment: If you or a member of your party has a visual impairment, please mention this when making a reservation and report to the Information Desk when you board the ship. On arrival, our staff will help you to locate the passenger areas and assist wherever possible.

Carriage of Mobility & Medical Assistance: All mobility and medical equipment may be taken into the passenger accommodation or on the vehicle deck. Please notify us of any need to bring mobility and/or medical equipment at the time of the booking. You can travel with medical oxygen with written permission from a GP advising that medical oxygen is required. We need to be informed that medical oxygen will potentially be used on the voyage at the time of booking. We can carry a maximum of 6 x size F i.e. up to 60 litres aggregate water capacity.

In order to be able to make your journey with DFDS as comfortable as possible, we need to know any specific needs with regards to accommodation, services required or mobility and/or medical equipment ideally at the time of booking. You can also let us know up to 2 working days before you travel using the contact details below. This will ensure we can have the appropriate assistance in place.

If you would like to contact us, you can do so by visiting our contact page here.

If you have booked through a travel agent or a tour operator you should advise your booking agent that you will require assistance and ask to pass this information on to DFDS.

After assessing your specific requirements, DFDS may require that you are accompanied by an individual that can assist you during the journey. Before making this requirement, we will have a dialogue with you and always consider your wishes. Such an accompanying person shall be carried free of charge.

Once you have contacted us, a note will then be added to your booking which will ensure that where possible your needs are taken into consideration.

Any information relating to you will be obtained in a discreet manner and stored with a regard for confidentiality and in accordance with our privacy policy. This information will only be shared on an operational basis, necessary to the carrying out of the tasks required and to inform the ships if there are passengers in need of special assistance in case of any emergency.

If you have not contacted us before you travel to alert us of your needs we cannot guarantee you of assistance whilst travelling through our ports and onboard our vessels.

Two ships run on our Dunkirk-Rosslare route: Regina Seaways and Optima Seaways.

All* public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs. *Please note the Recliner Lounge on the Optima Seaways is not wheelchair friendly.

If you have a wheelchair that you don’t need to use all the time, we have storage onboard that you can use.

If you require any further assistance whilst onboard, our Guest Service Centre is open 24/7 and will be happy to help.

Our Guest Service Centre can be found on deck 6 on Regina Seaways and deck 5 on Optima Seaways.

See an overview of the facilities on each ship below:

Regina Seaways

Accessible Cabins: 1 cabin - 3 bed outside cabin on Deck 6. They are larger than our standard cabins and accommodate wheelchairs and prams. Vinyl flooring in the shower provides added convenience, as do the comfortable single beds and the bathroom offers a seated shower with rails.

All our accessible cabins offer added facilities that are designed to provide you with the most comfortable crossing experience possible.

• 2 guests in the cabin

• 2 beds in the cabin

• Large en suite seated shower & WC

• Clothes hooks & hangers, desk & mirror

• Towels & bedding included

Optima Seaways

Accessible Cabins: 2 cabins - 4 bed inside cabin on Deck 5. They are larger than our standard cabins and accommodate wheelchairs and prams. Vinyl flooring in the shower provides added convenience, as do the comfortable single beds and the bathroom offers a seated shower with rails.

All our accessible cabins offer added facilities that are designed to provide you with the most comfortable crossing experience possible.

• 2 guests in the cabin

• 2 beds in the cabin

• Large en suite seated shower & WC

• Clothes hooks & hangers, desk & mirror

• Towels & bedding included

You will be advised via your booking confirmation of your check-in time at the port. Our terminals are accessable friendly and have accessible parking. We can provide wheelchairs in some ports (see the list below) and onboard our vessels with advance notification at the time of booking and where available. Passengers travelling in vehicles can be parked close to a lift and assisted by our crew if required.

Car parking:

Rosslare port has 24-hour parking available within 5 minutes from the building. The port also offers accessible parking closer to the main terminal building, and a pick-up and drop-off zone directly outside the building. The cost of parking ranges depending on how long you’re staying. Website for more information.

Port facilities:

Terminal/Port	Wheelchair	Adapted Toilets	Lifts
Dunkirk	No	Yes	Yes
Rosslare	Yes	Yes	No

Onboard DFDS we accept assistance dogs that are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.

The above programmes ensure assistance dogs are specifically trained to assist and support people with a disability.

If travelling with an assistance dog it is essential you notify DFDS and that the dog complies with the Pet Travel Scheme. You should also note that sea travel can be distressing for animals and the safety and comfort of all our guests should not be compromised. You will be responsible for the welfare of the dog at all times. There is no fee to bring your assistance dog onboard. You will be asked to provide documentation.

Emotional Support Animals

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

Further information is available on our page dedicated to pets.

Here are some useful websites:
Assistance Dogs International
Home - International Guide Dog Federation (igdf.org.uk)
Information for assistance dog owners - ADUK (assistancedogs.org.uk)

Accessible travel on the Amsterdam-Newcastle route