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Travel Guarantee – Baltic Routes

Family on Deck

DFDS Travel Guarantee

At DFDS we’re thrilled to be welcoming customers onboard our ferries on our Baltic Sea routes and we’re doing everything we can to ensure you arrive at your destination relaxed and ready to enjoy your holiday.

We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas.
We understand that plans might change which is why we’ve introduced our Travel Guarantee.

For added peace of mind, our Travel Guarantee means if you book direct you can enjoy free re-booking for travel taken before 31 December 2021. This is available on our Baltic Sea ferry routes only (Klaipėda- Karlshamn/Kiel, Paldiski- Kapellskär).

  • Free re-booking for travel taken before 31 December 2021. You can re-book for travel until 31 December 2021.
  • If your original departure is more than one week away, please email travel.sales@dfds.com to rebook
  • If your original departure is less than one week away, please call 0871 522 9966

Kunder med tilgodeverdi hos DFDS

Kunder som valgte å omgjøre sin reise med oss til en tilgodeverdi i 2020 og som har forlenget reisefristen på denne, kan nå innløse tilgodeverdien frem til 15. september 2022.

Ombookinger er gyldige frem til 30. september 2022. Tilgodeverdier som har fått forlenget frist kan ikke refunderes eller ombyttes til kontanter. DFDS forlenger ikke reisefristen på tilgodeverdier som tilhører bookinger gjort før 11. mars 2020 uten kundens forutgående samtykke til dette.

Terms and Conditions

  • Cancellations and re-bookings must be made more than 24 hours before outward departure date.
  • For re-bookings beyond the one free re-booking, regular terms and conditions apply*
  • Valid for transportation only
  • Excludes Group bookings, Hotel Break Package bookings and Travel Package bookings provided directly by DFDS.
  • Standard terms & conditions will apply for the relevant ticket type purchased when cancelled within 24 hours.
  • Should the price of your new booking be less than the price of your original booking, any difference can be used towards upgrading your cabin or pre purchasing onboard catering subject to availability. No monetary refunds can be provided.
  • Subject to DFDS General Booking Terms and Conditions of Carriage.
  • Re-bookings cannot be managed via your online account and must be requested via our Customer Care department: travel.sales@dfds.com
  • DFDS has right to remove this guarantee at any time. Only bookings made during the promotion of this guarantee will be deemed valid for free flexible rebooking in 2021.

If the journey is affected by Covid-19 (self-isolation required or any other government restriction), a travel credit option may apply. Please contact us for inquiries.

For mer informasjon om vår Reisegaranti for vår Oslo - Frederikshavn - København rute, vennligst klikk her.

For mer informasjon om vår Reisegaranti for våre ruter Amsterdam-Newcastle og England-Frankrike, vennligst klikk her.

World Travel Awards - 2020 -family

Vi er Verdens Ledende Fergeoperatør 2020!

Det er alltid fantastisk å bli anerkjent for sitt harde arbeid, og vi er derfor veldig stolte over at vi igjen har blitt kåret til Verdens Ledende Fergeoperatør under "World Travel Awards 2020."

Nå har vi vunnet denne gjeve prisen fra 2011 – 2020 - altså hele 10 år på rad. I tillegg har vi vunnet tittelen "Europas Ledende Fergeoperatør" de siste 9 årene.

En stor takk til alle som har støttet og stemt på oss!

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