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Couple on deck of DFDS ferry

Travel Guarantee

Terms and Conditions – All UK to Europe Routes

  • Re-bookings must be made more than 24 hours before outward departure date.
  • Standard terms & conditions will apply for the relevant ticket type purchased when cancelled within 24 hours.
  • Newcastle to Amsterdam - Valid only for transportation and mini cruise products.
  • Excludes Hotel Break Package bookings provided directly by DFDS.
  • Excludes group bookings. Please contact us to discuss your group booking
  • Re-bookings cannot be managed via your online account and must be requested via our Customer Care department on the following numbers:
  • 0344 848 6090 for Dover to France
  • 0344 848 6090 for Newcastle to Amsterdam.
  • For re-bookings, customers must pay the difference in fare on the new date where applicable. Subject to availability.
  • Excludes bookings paid via a voucher promotion including bookings paid with Tesco Clubcard Vouchers.
  • Any ticket booked after the withdrawal of the promotion will not qualify for re-booking.
  • Insurance Premiums are non-refundable once outside the 14 days cooling off period on which there has been no claim.
  • DFDS reserve the right to amend or withdraw all elements of the promotion without prior notice.
  • Subject to DFDS General Booking Terms and Conditions of Carriage.
  • DFDS has the right to remove this guarantee at any time. Only bookings made during the promotion of this guarantee will be deemed valid for free flexible rebooking.
  • *Use of the ‘Travel Guarantee’ is based on future disruption in relation to COVID. More specifically:

*Disruption caused to your booking because of Border Closure
*Disruption caused to your booking due to quarantine requirements on arrival
*Disruption caused to your booking because of testing requirements either at home or abroad.
*Disruption due to receiving a positive COVID test. Proof will be required.

  • ‘Travel Credit’ is not refundable* and cannot be exchanged for cash. Travel credit will expire the same day as the ‘Travel Guarantee’ (*Unless a customer booked before 11t March 2020, or we cancelled your sailing).

Lai iegūtu vairāk informācijas par Ceļojumu garantiju mūsu maršrutā Kopenhāgena-Oslo, lūdzu, noklikšķiniet šeit.

World Travel Awards konkursā

Čempionāts jūrā! 

Ar prieku paziņojam, ka DFDS ir saglabājis Eiropas vadošā prāmju operatora titulu 2024. gada Pasaules tūrisma balvu (World Travel Awards) pasniegšanas ceremonijā.
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Jūsu nepārtrauktais atbalsts ir mūsu panākumu pamatā!