COVID-19
Matkustajien Laivalinjat
Erikoistarjoukset
Kokemus
Asiakaspalvelut
DFDS is continuously and closely monitoring the recommendations from the national and international health authorities regarding Coronavirus/Covid-19. Furthermore, we are in close contact with the Danish Maritime Shipping Authorities and carefully monitoring the Coronavirus situation.
| Question | Answer |
|---|---|
| Are passenger DFDS routes still in operation? | All passenger routes are still in operation and running to existing schedules, except for: • Copenhagen-Oslo-Copenhagen: Temporarily suspended until 13 April 2020 at the earliest • Amsterdam – Newcastle: Temporarily suspended until 13th of April at the earliest. Last departure from Newcastle: 22nd of March. Last departure from Amsterdam: 21st of March. |
| For how long will DFDS’ routes continue to operate? | DFDS will continue operating its routes unless authorities implement a direct travel ban, or the border of a destination is closed. |
| How safe is it to travel with DFDS? | As our guests' safety and security are of the highest priority, we have, in line with WHO’s recommendations, introduced measures to minimize the spread of COVID-19, as well as the regular flu viruses that flourish each year: Information is provided to all passengers about hygiene procedures and precautions to prevent the spread of infection. • Hand sanitizer dispensers are installed everywhere on the ship for our passengers to use. • Ongoing touchpoint cleaning. • The ship has established procedures for any passengers who contract the virus, including quarantine measures. • The ships’ crew is subject to strict measures and hygiene requirements. • The ships carry a stock of masks to limit the spread of infection, if the need should arise. • Links to relevant authorities can be found in the list below |
| What are the refund policies in the current situation, if a customer decides to cancel or rebook on a route that is still in operation? | For travel until 30th of April 2020, DFDS offers two alternatives: • Free rebooking (no amendment fees apply). If the new ticket is more expensive than the original ticket, the customer will pay the difference. • Free cancellation (no amendment fees apply) and a travel credit equivalent to the ticket price will be issued and can be used as payment on future sailings. • In order for the above to come into effect, the customer must advise us latest 24 hours before departure • Travel Credits expire 31 Dec 2020 and travel must be conducted latest 30 June 2021 • The travel credit is a personal travel credit and cannot be transferred to others • This goes for individual bookings independently of booking channel (direct or 3rd parties) • The above applies for all routes and is for ferry crossings & mini cruise only (not packages) For further information regarding your booking, please contact us via email and remember to include your current travel date in the subject line + booking number. E-mail addresses for each country can be found in the list below. |
| What are the refund policies if DFDS cancels my journey? | You will receive a credit voucher which you can use at a later date (travels must be conducted latest 30 June 2021), equivalent to the original ticket price. If you prefer an alternative, please contact us via e-mail and write your current travel date in the subject line + booking number. E-mail addresses can be found in the list below. |
| What if the price of my future journey is higher than my original ticket price? | If your future journey is priced higher than the initial journey, then you must pay the difference. |
| What is the best way to get in contact with DFDS? | The best way is to write an e-mail to us, using the relevant e-mail address found in the list below. Our call centres are experiencing extraordinarily high call volumes right now. We promise to read and answer all e-mails as fast as we can. We appreciate your understanding and patience at this unprecedented time. |
| What e-mail address should I use when contacting DFDS about my booking? | UK: travel.sales@dfds.com NL: nlinfo@dfds.com FR: newhaven-dieppe@dfds.com DE: service.de@dfds.com DK: dkinfo@dfds.com NO: kundeservice@dfds.com LT: pax.lt@dfds.com SE: sinfo@dfds.com EE: pax.estswe@dfds.com |
| How do I contact the local Authorities in a specific country? | USEFUL OFFICIAL LINKS UK: https://www.gov.uk/government/publications/covid-19-specified-countries-and-areas/covid-19-specified-countries-and-areas-with-implications-for-returning-travellers-or-visitors-arriving-in-the-uk NL: https://www.rivm.nl/coronavirus/covid-19/vragen-antwoorden FR: https://www.gouvernement.fr/info-coronavirus DE: https://www.bundesgesundheitsministerium.de/coronavirus.html DK: https://www.sst.dk/da/Viden/Smitsomme-sygdomme/Smitsomme-sygdomme-A-AA/Coronavirus/Spoergsmaal-og-svar NO: https://www.regjeringen.no/no/tema/utenrikssaker/reiseinformasjon/korona_info/id2691821/ LT: http://sam.lrv.lt/koronavirusas SE: https://www.krisinformation.se/detta-kan-handa/handelser-och-storningar/20192/myndigheterna-om-det-nya-coronaviruset EE: https://www.terviseamet.ee/et/uuskoroonaviirus IE: https://www.gov.ie/en/publication/472f64-covid-19-coronavirus-guidance-and-advice/ BE: https://www.info-coronavirus.be/nl/faqs/ FI: https://thl.fi/en/web/infectious-diseases/what-s-new/coronavirus-covid-19-latest-updates IT: http://www.salute.gov.it/portale/nuovocoronavirus/dettaglioFaqNuovoCoronavirus.jsp?lingua=italiano&id=228 WHO: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses |
For additional guidance, please see WHO's Q&A on Coronavirus (or check for similar in your respective home countries):
The Netherlands: https://www.rivm.nl/coronavirus/covid-19/vragen-antwoorden
France: https://www.gouvernement.fr/info-coronavirus
Norway: https://helsenorge.no/sykdom/infeksjon-og-betennelse/coronavirus
Lithuania: http://sam.lrv.lt/koronavirusas
Estonia: https://www.terviseamet.ee/et/uuskoroonaviirus
Germany: https://www.bundesgesundheitsministerium.de/coronavirus.html
Ireland: https://www.gov.ie/en/publication/472f64-covid-19-coronavirus-guidance-and-advice/