Contact Us

At DFDS we are dedicated to assisting you throughout your journey.

Our specially designed Help Centre & FAQs provides all the latest information including amendments, pet & accessible travel.

If you have not been able to find the answers on our website and you wish to speak to a member our team, please be aware that during busy periods you may experience longer than normal wait times.

Alternatively, for a quicker response you can chat with Doria our Virtual Assistant by clicking on the message icon below or just simply Email us. For the latest sailing information you can visit our dedicated live Travel Updates page here.

For more than 19 passengers please visit our Group Travel page here.

Customer Care Opening Hours:

Our friendly team are here during the below hours to assist you via Live Chat, Social Media & Phone.

Monday–Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00

Please note: Our Dieppe Contact centre is closed on Saturday & Sundays.

Online Chat

Our Virtual Assistant is the quickest and easiest way to gain a response to your travel queries. Simply click the message icon below in the right-hand corner and you will be connected instantly.

You can also reach us via WhatsApp. Once we've received your message, a member of our Customer Care team will respond within 24 hours.

Email

If you would prefer to email us, please do so by using the specific email below:

UK – France

dover.pax@dfds.com
newhaven-dieppe@dfds.com

All other routes*

Travel.sales@dfds.com

*Please note: As of 1st November 2024, DFDS is no longer the owner of the Oslo-Frederikshavn-Copenhagen route. The route is now owned by Gotlandsbolaget. Therefore, to make a booking or for any queries and general assistance please contact Gotlandsbolaget on dkinfo@dfds.com

Telephone

If you have not been able to find the answers on our website, please call us, and speak to a member our team. Please be aware that during busy periods you may experience longer than normal wait times.

Newhaven – Dieppe

Make a booking & Assistance:

From UK +44 33 058 787 87

All other routes**

Make a booking & Assistance: +44 34 484 860 90

**Please note: As of 1st November 2024, DFDS is no longer the owner of the Oslo-Frederikshavn-Copenhagen route. The route is now owned by Gotlandsbolaget. Therefore, to make a booking or for any queries and general assistance please contact Gotlandsbolaget on +45 72 62 16 66.

Customer Complaints

At DFDS we are always working hard to make sure your experience is the best it can be. If something has fallen below the standards you expect and we have not been able to resolve the issue to your satisfaction, we have a complaints procedure to help deal with the issue quickly and simply. We aim to respond to your complaint within 28 days.

Should you wish to contact us regarding Newhaven - Dieppe, please use the following email: customerservices.dieppe@dfds.com

For all other routes please email uk.customercare@dfds.com

Lost Property

Items found onboard that we deem to be high or sentimental value, may be held for up to 1 month, however clothing and toiletries will not be held.

To check if your item has been located, email the relevant address below with the following information: Your name, booking reference, sailing date & time, name of ship, description of your item. Once your email has been received a member of our lost property team will assist you further.

Route	E-mail
Newcastle - Amsterdam	lostuk@dfds.com
Dover - France	lostp.dover@dfds.com
Newhaven - Dieppe	FR-lostproperty@dfds.com
Rosslare - Dunkirk	rospax@dfds.com
Baltics routes	pax.lt@dfds.com
Jersey routes	lostpropertyjersey@dfds.com

Information

Customer Service

Contact our fantastic DFDS customer service team with any queries or concerns and they'll be happy to help.

Environmental Initiatives

We are committed to environmental sustainability, educating ourselves and our customers on its importance. Come explore our environmental initiatives and get involved!

Frequently Asked Questions

Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries

Find FAQs Here

Passenger Information

Preparing for your Trip

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

Timetables

Find relevant information regarding departure and arrival times here.

Ferry Terminals

More information on all our ferry terminals, port facilities and car parking.

Passengers with Reduced Mobility

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.

Pet Travel

You are welcome to travel with your pet onboard our ships whether you book as a foot traveller or with a vehicle.

Bus Transfers

More information on bus transfers to and from our terminals.

DFDS ferry mobile app

The DFDS app is your ideal travel companion.

View live departures and arrival times
Access your booking pass
Keep up to date with the latest travel announcements
Follow your journey with your personalised itinerary
Find information about onboard facilities
Find directions to your DFDS terminals

Simply log into the app using your booking number to access these great features.

Proudly named the World’s Leading Ferry Operator

We are also proud to announce that we have been nominated as Europe’s Leading Ferry Operator 2025 and this amazing journey continues, first and foremost, thanks to you.

To our loyal passengers who put their trust in us, our valued partners and our hard-working colleagues: this nomination is also yours. You are the heart of DFDS and today, we’d like to say THANK YOU.

Let's continue to create beautiful memories and cross the finish line together.

Find out more VOTE NOW