Contact Us

Monday - Friday: 08:30 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00

Please note:
Our Live Chat service is available Monday to Friday: 08:30 – 17:00, Saturday: 09:00 - 17:00 and Sunday: 10:00 - 16:00.
On Sundays, our team is available by telephone from 10:00 – 14:00, and via all other channels from 14:00 – 16:00.

DFDS will never request personal or payment details via unsolicited messages. Please ensure to always use official DFDS communication channels.

Many questions can be answered instantly. Our Help Centre and FAQs are the quickest way to get clear, up to date information about your journey.

• Buying a ticket?
  Get help choosing routes, sailings and ticket types before you book.
• Getting ready to travel?
  Find everything you need before departure, including travel documents, check-in times, terminal addresses and what to expect at the port.
• Travelling with pets or need special assistance?
  Get clear guidance on pet travel, cabin and kennel options, and accessible travel
• Questions about payments or refunds?
  Learn about payments, vouchers, refunds and what to expect if your plans change.
• Lost Something?
  Find out how to report lost items and how we can help reunite you with your belongings.
• Having trouble login in?
  Reset your password or get help here if you’re unable to sign in.
  
  

For the latest sailing information, visit our dedicated Live Travel Updates page here.

Doria is the quickest and most convenient way to get answers to your travel questions.
Simply click the message icon in the bottom right-hand corner to start chatting instantly.

Doria can help with booking amendments, parking prices and locations, bus transfers, pet travel, check-in and boarding times, as well as payments and refunds.

You can also reach us via WhatsApp (+44 1304 874123).
Once your message is received, a member of our Customer Care team will respond within 24 hours.

WhatsApp is ideal for booking amendments, vehicle categories, refunds, pet travel, and check-in and boarding times.

Stay informed with the latest travel updates by following our official social media channels.
It’s the easiest way to keep your journey running smoothly.

• Facebook
• Instagram
• X (Formerly Twitter)

If you would prefer to contact us by email, please use the address that best matches your route or enquiry below. Our dedicated teams will review your message and aim to respond within 3 working days.

UK–France: dover.pax@dfds.com
Newhaven–Dieppe: newhaven-dieppe@dfds.com
All other routes: travel.sales@dfds.com

PR Enquiries
For all media, press, and partnership enquiries, please get in touch with our PR team via email: dfdsteam@rochpr.com

Accessibility Requirements
If you or someone in your party requires assistance, please get in touch as early as possible at the time of booking, or no later than 48 hours before departure, so we can arrange the appropriate support for boarding, disembarkation, and throughout your journey.

You can contact our accessibility team at: accessibletravel@dfds.com