Contact Us

Telephone

If you have not been able to find the answers on our website, please call us, and speak to a member our team. Please be aware that during busy periods you may experience longer than normal wait times.

Newhaven – Dieppe

Make a booking & Assistance:

From UK +44 33 058 787 87

All other routes**

Make a booking & Assistance: +44 34 484 860 90

**Please note: As of 1st November 2024, DFDS is no longer the owner of the Oslo-Frederikshavn-Copenhagen route. The route is now owned by Gotlandsbolaget. Therefore, to make a booking or for any queries and general assistance please contact Gotlandsbolaget on +45 72 62 16 66.

Customer Complaints

At DFDS we are always working hard to make sure your experience is the best it can be. If something has fallen below the standards you expect and we have not been able to resolve the issue to your satisfaction, we have a complaints procedure to help deal with the issue quickly and simply. We aim to respond to your complaint within 28 days.

Should you wish to contact us regarding Newhaven - Dieppe, please use the following email: customerservices.dieppe@dfds.com

For all other routes please email uk.customercare@dfds.com

Lost Property

Items found onboard that we deem to be high or sentimental value, may be held for up to 1 month, however clothing and toiletries will not be held.

To check if your item has been located, email the relevant address below with the following information: Your name, booking reference, sailing date & time, name of ship, description of your item. Once your email has been received a member of our lost property team will assist you further.