Contact Us

Query	Telephone	Email
Make a booking	0871 574 7235	dover.pax@dfds.com
Online assistance	0871 574 7223	dover.pax@dfds.com
Already booked?	0344 848 6090	dover.pax@dfds.com
Private & Business Groups		uk.groups@dfds.com

Opening hours:
Monday - Friday: 08:00 - 18:00 GMT
Saturday - 09:00 - 17:00 GMT
Sunday - 10:00 – 14:00 GMT

__Groups:__ Monday - Friday: 09:00 - 17:00 GMT
*Calls cost 13p per minute plus your telephone company's access charge.*
*Please note: Customers in the UK can find more information on the [UK website.](https://www.dfds.com/en-gb/passenger-ferries/customer-service/contact)*

Query	Telephone	Email
Make a booking	0871 522 9977	travel.sales@dfds.com
Online assistance	0871 522 9966	travel.sales@dfds.com
Already booked?	0344 848 6090	travel.sales@dfds.com
Private & Business Groups		uk.groups@dfds.com

Opening hours:
Monday - Friday: 08:00 - 18:00 GMT
Saturday - 09:00 - 17:00 GMT
Sunday - 10:00 – 14:00 GMT

Query	Telephone	Email
Make a booking or get assistance	+44 33 058 787 87 (from UK) or +33 809 541 890 (from France)	newhaven-dieppe@dfds.com
Private & Business Groups	+33 809 451 892	resagroupes@dfds.com

Opening hours:
Monday - Friday: 08:00 - 16:00 CET
Saturday: closed
Sunday: Closed

Groups:
Monday - Friday: 09:00 - 17:00 GMT

Calls cost 13p per minute plus your telephone company's access charge.

Please note: Customers in the UK can find more information on the UK website.

Query	Telephone	Email
Make a booking		travel.sales@dfds.com
Online assistance	0871 522 9976	travel.sales@dfds.com
Private & Business Groups		uk.groups@dfds.com

Query	Telephone	Email
Make a booking		travel.sales@dfds.com
Online assistance	0871 522 9966	travel.sales@dfds.com
Private & Business Groups		uk.groups@dfds.com

We always work to make your experience with DFDS as good as possible. If something does not meet your expectations and we have not been able to solve the problem to your satisfaction, we have a complaints procedure that will help you to satisfy you with your concern and solve the problem quickly and easily.

If you would like to contact customer service, please use the email below to contact us for the route you have chosen.

Dover – Dunkirk/Calais


UK & France	uk.customercare@dfds.com

Newcastle – Amsterdam


UK	uk.customercare@dfds.com
Netherlands	nlklantenservice@dfds.com
Germany	post@dfds.com

Newhaven – Dieppe


UK & France	customerservices.dieppe@dfds.com

Copenhagen - Frederikshavn - Oslo


Norway	reklamasjoner@dfds.com
Denmark	reklamation@dfdsseaways.com

Baltic routes


Lithuania	pax.lt@dfds.com
Germany	post@dfds.com

Information about COVID-19

COVID-19 Latest Updates

Find all the latest updates regarding COVID-19 here

COVID-19 FAQs

Read all FAQs around COVID-19 here

Customer Service

Contact our fantastic customer service team with any queries or concerns and they'll be happy to help.

For more information please click on the link below.

Frequently Asked Questions

Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries

Preparing for your Trip

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

Timetables

Find relevant information regarding departure and arrival times here.

Ferry Terminals

More information on all our ferry terminals.

Passengers with Reduced Mobility

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.