Customer Service

Contact Us

At DFDS we are dedicated to assisting you throughout your journey.

Our specially designed Help Centre & FAQs provides all the latest information including amendments, pet & accessible travel.

If you have not been able to find the answers on our website and you wish to speak to a member our team, please be aware that during busy periods you may experience longer than normal wait times.
Alternatively, you can contact us via  Live Chat for a quicker response or  Email us. For the latest sailing information you can visit our dedicated live Travel Updates page here.

For more than 19 passengers please visit our Group Travel page here.


Customer Care Opening Hours:

Our friendly team are here during the below hours to assist you via Live Chat, Social Media & Phone.

Monday–Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00

Opening hours during the Bank holiday, Monday, 27th May: 09:00 - 16:00.


Online Chat

Live chat is the quickest and easiest way to gain a response to your travel queries. Simply click the message icon below in the right-hand corner and you will be connected to a member of our team.


Email

If you would prefer to email us, please do so by using the specific email below:

UK – France

dover.pax@dfds.com
newhaven-dieppe@dfds.com

All other routes

Travel.sales@dfds.com

Customer Service staff at DFDS

Frequently Asked Questions

Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries

DFDS Passenger App

DFDS ferry mobile app

The DFDS app is your ideal travel companion.

  • View live departures and arrival times
  • Access your booking pass
  • Keep up to date with the latest travel announcements
  • Follow your journey with your personalised itinerary
  • Find information about onboard facilities
  • Find directions to your DFDS terminals

Simply log into the app using your booking number to access these great features.

App icon iOS

App icon Android

DFDS WINNER 2024 AWARDS

Championing the Seas!  

We're elated to announce that DFDS has once again retained its title as Europe’s Leading Ferry Operator at the 2024 World Travel Awards.

This accolade wouldn’t have been possible without you, our loyal passengers. Thank you for recognising the hard work of our exceptional team members who are dedicated to ensuring each voyage is as exceptional as the next.

Your ongoing support is the anchor to our success.