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Mini Cruises
Customer Services
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Contact Us
Contact Us
Here you will find all the information you need to contact DFDS customer service with any queries or concerns you might have.
Contact Us
North Sea, Baltic and Scandinavian routes
For booking enquiries, information and online assistance on following routes:
North Sea: Copenhagen-Oslo and Amsterdam-Newcastle
Baltic routes: Kapellskär-Paldiski (Stockholm-Tallinn), Karlshamn-Klaipeda and Kiel-Klaipeda
Contact
Phone: +44 330 333 0245
E-mail: travel.sales@dfds.com
Opening hours: Monday-Friday: 08:00-20:00 (GMT), Saturday-Sunday: 08:00-19:00 (GMT)
Please note: If you are a resident in the United Kingdom, please visit the UK website for more information.
Group bookings
Phone: +45 33 42 30 10
E-mail: incoming@dfds.com
Opening hours: Monday-Friday: 09:00-16:30 (CET)
Eastern English Channel routes
For booking enquiries, information and online assistance on the following routes:
English channel: Dover-Calais and Dover-Dunkirk
Contact
Phone: +44 208 127 8303
E-mail: dover.pax@dfds.com
Opening hours: Monday-Friday: 08:00-20:00 (GMT), Saturday-Sunday: 08:00-19:00 (GMT)
Please note: If you are a resident in the United Kingdom, please visit the UK website for more information.
Group bookings
Phone: +45 33 42 30 10
E-mail: incoming@dfds.com
Opening hours: Monday-Friday: 09:00-16:30 (CET)
Dieppe-Newhaven
For booking enquiries, information and online assistance on the following route:
Western channel route: Newhaven-Dieppe
Contact
Phone: +33 23 21 44 729
E-mail: newhaven-dieppe@dfds.com
Opening hours: Monday–Friday: 08:00–18:00 (GMT), Saturday: 08:00–16:30 (GMT)
Customer Service
Contact our fantastic customer service team with any queries or concerns and they'll be happy to help.
For more information please click on the link below.
Frequently Asked Questions
Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries
Passenger Information
Preparing for your Trip
In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.
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Timetables
Find relevant information regarding departure and arrival times here.
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Ferry Terminals
More information on all our ferry terminals.
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Pet Travel
When travelling with a vehicle you can bring your pet on board.
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Bus Transfers
More information on bus transfers.
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Award Winning Ferry Crossings
We are Europe's Leading Ferry Operator 2012-2019 and the World's Leading Ferry Operator 2011-2019!