Contact Us

Query	Telephone	Email
Make a booking	0871 574 7235	dover.pax@dfds.com
Online assistance	0871 574 7223	dover.pax@dfds.com
Already booked?	0344 848 6090	dover.pax@dfds.com
Private & Business Groups		uk.groups@dfds.com

Opening hours:
Monday - Friday: 08:00 - 18:00 GMT
Saturday - 09:00 - 17:00 GMT
Sunday - 10:00 - 16:00 GMT

__Groups:__ Monday - Friday: 09:00 - 17:00 GMT
*Calls cost 13p per minute plus your telephone company's access charge.*

Query	Telephone	Email
Make a booking	0871 522 9977	travel.sales@dfds.com
Online assistance	0871 522 9966	travel.sales@dfds.com
Already booked?	0344 848 6090	travel.sales@dfds.com
Private & Business Groups		uk.groups@dfds.com

Opening hours:
Monday - Friday: 08:00 - 18:00 GMT
Saturday - 09:00 - 17:00 GMT
Sunday - 10:00 - 16:00 GMT

__Groups:__ Monday - Friday: 09:00 - 17:00 GMT
*Calls cost 13p per minute plus your telephone company's access charge.*

Query	Telephone	Email
Make a booking or get assistance	+44 33 058 787 87 (from UK) or +33 809 541 890 (from France)	newhaven-dieppe@dfds.com
Private & Business Groups	+33 809 451 892	resagroupes@dfds.com

Opening hours:
Monday - Friday: 08:00 - 16:00 CET
Saturday: closed
Sunday: closed

Groups:
Monday - Friday: 09:00 - 17:00 GMT

Calls cost 13p per minute plus your telephone company's access charge.

Query	Telephone	Email
Make a booking		travel.sales@dfds.com
Online assistance	0871 522 9976	travel.sales@dfds.com
Private & Business Groups		uk.groups@dfds.com

Opening hours:
Monday - Friday: 8:00 - 16:00
Saturday: closed
Sunday: closed

Calls cost 13p per minute plus your telephone company's access charge.

Query	Telephone	Email
Make a booking		travel.sales@dfds.com
Online assistance	0871 522 9966	travel.sales@dfds.com
Private & Business Groups		uk.groups@dfds.com

Opening hours:
Monday - Friday: 08:00 - 16:00
Saturday: closed
Sunday: closed

Calls cost 13p per minute plus your telephone company's access charge.

We’re always working hard to make sure your experience with DFDS is as good as possible. If something has fallen below the standards you expect and we have been unable to resolve the issue to your satisfaction we have a complaints procedure to help deal with the issue quickly and simply.

If you need to contact customer care please use the e mail below to contact us for your selected route.

We aim to respond to complaints within 28 days.

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Dover – Dunkirk/Calais

UK & France	uk.customercare@dfds.com

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Newcastle – Amsterdam

UK	uk.customercare@dfds.com
Netherlands	nlklantenservice@dfds.com
Germany	post@dfds.com

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Newhaven – Dieppe

UK & France	customerservices.dieppe@dfds.com

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Copenhagen - Frederikshavn - Oslo

Norway	reklamasjoner@dfds.com
Denmark	reklamation@dfdsseaways.com

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Baltic routes

Lithuania	pax.lt@dfds.com
Germany	post@dfds.com