At DFDS we are dedicated to assisting you throughout your journey.
If you have not been able to find the answers on our website and you wish to speak to a member our team, please be aware that during busy periods you may experience longer than normal wait times.
Alternatively, you can contact us via Live Chat for a quicker response or Email us. For the latest sailing information you can visit our dedicated live Travel Updates page here.
For more than 19 passengers please visit our Group Travel page here.
Customer Care Opening Hours:
Our friendly team are here during the below hours to assist you via Live Chat, Social Media & Phone.
Monday–Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00
Live chat is the quickest and easiest way to gain a response to your travel queries. Simply click the message icon below in the right-hand corner and you will be connected to a member of our team.
If you would prefer to email us, please do so by using the specific email below:
UK – France
All other routes
DFDS ferry mobile app
The DFDS app is your ideal travel companion.
- View live departures and arrival times
- Access your booking pass
- Keep up to date with the latest travel announcements
- Follow your journey with your personalised itinerary
- Find information about onboard facilities
- Find directions to your DFDS terminals
Simply log into the app using your booking number to access these great features.
Championing the Seas!
We're elated to announce that DFDS has been named the World's Leading Ferry Operator 2023 at the prestigious World Travel Awards – our 13th consecutive win!
This accolade cements our commitment to providing unparalleled experiences for our passengers and reflects the hard work of our exceptional team members who are dedicated to ensuring each voyage is as exceptional as the next.
We are also proud to announce that we have been nominated as Europe’s Leading Ferry Operator 2024 and we’d love your support once again.