We’re always working hard to make sure your experience with DFDS is as good as possible. If something has fallen below the standards you expect and we have been unable to resolve the issue to your satisfaction we have a complaints procedure to help deal with the issue quickly and simply.
If you need to contact customer care please use the e mail below to contact us for your selected route.
We aim to respond to complaints within 28 days.
Dover – Dunkirk/Calais
Newcastle – Amsterdam
Newhaven – Dieppe
Copenhagen - Frederikshavn - Oslo
Baltic routes
