Contact Us
Contact Us
Our team at DFDS are dedicated to assist you throughout your journey with us and are on hand to answer any questions and provide you with any support needed.
Opening hours for Customer Care
Monday - Friday: 08:00 - 18:00 GMT
Saturday: 09:00 - 17:00 GMT
Sunday: 10:00 – 16:00 GMT
Dover – Dunkirk/Calais Route
Telephone
Make a booking: 0871 574 7235*
Already booked: 0344 848 6090
*Calls to this number cost 13p per minute plus your telephone company's access charge.
Email
dover.pax@dfds.com
Online Chat
You can also get in touch via our online chat during the following hours:
Monday – Friday: 07:00 - 17:00 GMT
Saturday: 09:00 -16:00 GMT
Sunday: 10:00 – 15:00 GMT
For groups of 20+ passengers
Monday – Friday: 09:00 – 17:00 GMT
Telephone: 0871 882 0881
Email: uk.groups@dfds.com
Amsterdam – Newcastle, Dunkirk – Rosslare, Baltic & Nordic Routes
Telephone
Make a booking: 08715229977*
Already booked: 0344 848 6090
*Calls to this number cost 13p per minute plus your telephone company's access charge.
Email (except for Dunkirk - Rosslare)
dover.pax@dfds.com
Email for Dunkirk - Rosslare customers:
travel.sales@dfds.com
Online Chat
You can also get in touch via our online chat during the following hours:
Monday – Friday: 07:00 - 17:00 GMT
Saturday: 09:00 -16:00 GMT
Sunday: 10:00 – 15:00 GMT
Please note: Thursday 6th July, our online chat service will not be available until 9am.
For groups of 20+ passengers
Monday – Friday: 09:00 – 17:00 GMT
Telephone: 0871 882 0881
Email: uk.groups@dfds.com
Newhaven – Dieppe Route
Opening hours
Monday - Friday: 08:00 - 16:00 CET
Saturday & Sunday: Closed
Telephone
Make a booking & Assistance: +44 33 058 787 87 (from UK) or +33 809 541 890 (from FR)
Online Chat
You can also get in touch via our online chat during the following hours:
Monday – Friday: 08:00 - 16:00 GMT
Saturday & Sunday: CLOSED
Please note: Thursday 6th July, our online chat service will not be available until 9am.
For groups of 9+ passengers
Monday – Friday: 08:00 – 16:00 CET
Telephone: +33 809 451 892
Email: resagroupes@dfds.com
Remember to check our FAQs & Help Centre pages for all things Customer Service & booking related.
Information
Frequently Asked Questions
Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries
Passenger Information
DFDS ferry mobile app
The DFDS app is your ideal travel companion.
- View live departures and arrival times
- Access your booking pass
- Keep up to date with the latest travel announcements
- Follow your journey with your personalised itinerary
- Find information about onboard facilities
- Find directions to your DFDS terminals
Simply log into the app using your booking number to access these great features.
Behind Every Journey
We are proud to have been nominated as Europe’s Leading Ferry Operator 2023 by the World Travel Awards.
This year, we’re taking a moment to celebrate and recognise the reasons why we continue to get nominated – and win this award – year after year… the amazing people behind every journey.