Contact Us
At DFDS we are dedicated to assisting you throughout your journey.
Our specially designed Help Centre & FAQs provides all the latest information including amendments, pet & accessible travel.
If you have not been able to find the answers on our website and you wish to speak to a member our team, please be aware that during busy periods you may experience longer than normal wait times.
Alternatively, for a quicker response you can chat with Doria our Virtual Assistant or just simply Email us. For the latest sailing information you can visit our dedicated live Travel Updates page here.
For more than 19 passengers please visit our Group Travel page here.
Customer Care Opening Hours:
Our friendly team are here during the below hours to assist you via Live Chat, Social Media & Phone.
Monday–Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00
Please note: Our Dieppe Contact centre is closed on Saturday & Sundays.
Online Chat
Our Virtual Assistant is the quickest and easiest way to gain a response to your travel queries. Simply click the message icon below in the right-hand corner and you will be connected instantly.
You can also reach us via WhatsApp. Once we've received your message, a member of our Customer Care team will respond within 24 hours.
If you would prefer to email us, please do so by using the specific email below:
UK – France
dover.pax@dfds.com
newhaven-dieppe@dfds.com
All other routes*
Travel.sales@dfds.com
*Please note: As of 1st November 2024, DFDS is no longer the owner of the Oslo-Frederikshavn-Copenhagen route. The route is now owned by Go Nordic Cruiseline. Therefore, to make a booking or for any queries and general assistance please contact Go Nordic Cruiseline on kundeservice@gonordiccruiseline.com
Information
Frequently Asked Questions
Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries
Passenger Information
DFDS ferry mobile app
The DFDS app is your ideal travel companion.
- View live departures and arrival times
- Access your booking pass
- Keep up to date with the latest travel announcements
- Follow your journey with your personalised itinerary
- Find information about onboard facilities
- Find directions to your DFDS terminals
Simply log into the app using your booking number to access these great features.
Proudly named the World’s Leading Ferry Operator
We are also proud to announce that we have been nominated as Europe’s Leading Ferry Operator 2025 and this amazing journey continues, first and foremost, thanks to you.
To our loyal passengers who put their trust in us, our valued partners and our hard-working colleagues: this nomination is also yours. You are the heart of DFDS and today, we’d like to say THANK YOU.
Let's continue to create beautiful memories and cross the finish line together.