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Ferry Crossings
Mini Cruises
Offers and Holidays
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Manage your booking
View and amend your DFDS booking here 24 hours a day 7 days a week.
Contact Us
Contact Us
DFDS is dedicated to helping our customers in every aspect of their travel. If you have a question or query, please visit our help centre to find an answer.
If you can't find the answer there, please choose a location from below and contact us by telephone/email or live chat.
Dover - Dunkirk/Calais
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 574 7235 | dover.pax@dfds.com |
| Online assistance | 0871 574 7223 | dover.pax@dfds.com |
| Already booked? | 0344 848 6090 | dover.pax@dfds.com |
Opening hours:
Mon-Fri: 8am-7pm
Sat-Sun: 8am-6pm
Calls cost 13p per minute plus your telephone company's access charge.
Newcastle - Amsterdam
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 522 9955 | travel.sales@dfds.com |
| Online assistance | 0871 522 9966 | travel.sales@dfds.com |
| Already booked? | 0344 848 6090 | travel.sales@dfds.com |
Opening hours:
Mon-Fri: 8am-7pm
Sat-Sun: 8am-6pm
Calls cost 13p per minute plus your telephone company's access charge.
Newhaven - Dieppe
| Query | Telephone | |
|---|---|---|
| Make a booking | 0800 917 1201 | newhaven-dieppe@dfds.com |
| Online assistance | 0800 917 1201 | newhaven-dieppe@dfds.com |
| Already booked? | 0800 9171201 | newhaven-dieppe@dfds.com |
Opening hours:
Mon-Fri: 8am-6pm
Sat: 8am-4pm
Sun: Closed
Calls cost 13p per minute plus your telephone company's access charge.
Other routes
For sailings between Copenhagen and Oslo, Karlshamn and Klaipeda, Kiel and Klaipeda, Kapellskär and Paldiski.
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 522 9955 | travel.sales@dfds.com |
| Online assistance | 0871 522 9966 | travel.sales@dfds.com |
Opening hours:
Mon-Fri: 8am-7pm
Sat-Sun: 8am-6pm
Calls cost 13p per minute plus your telephone company's access charge.
Groups Enquiries
| Route | Telephone | Opening hours | |
|---|---|---|---|
| Dover - Dunkirk/Calais | 0871 522 9933 | uk.groups@dfds.com | Mon-Fri: 8:30am-5pm |
| Newcastle - Amsterdam | 0871 522 9933 | uk.groups@dfds.com | Mon-Fri: 8:30am-5pm |
| Newhaven - Dieppe | 0800 917 1201 | resagroupes@dfds.com | Mon-Fri: 8am-5pm |
| Other Routes | 0871 522 9933 | uk.groups@dfds.com | Mon-Fri: 8:30am-5pm |
Calls cost 13p per minute plus your telephone company's access charge.
Customer Service
Contact our fantastic customer service team with any queries or concerns and they'll be happy to help.
For more information please click on the link below.
Frequently Asked Questions
Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries
Passenger Information
Passengers with Reduced Mobility
If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.
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Preparing For Your Trip
In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.
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Timetables
Find relevant information regarding departure and arrival times here.
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Ferry Terminals
More information on all our ferry terminals.
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Pet Travel
When travelling with a vehicle you can bring your pet on board.
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Bus Transfers
More information on bus transfers.
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Award Winning Ferry Crossings
We are Europe's Leading Ferry Operator 2012-2019 and the World's Leading Ferry Operator 2011-2019!