Contact us | DFDS

Information about COVID-19

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COVID-19 FAQs

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Dover - Dunkirk/Calais

Query	Telephone	Email
Make a booking	0871 574 7235	dover.pax@dfds.com
Online assistance	0871 574 7223	dover.pax@dfds.com
Already booked?	0344 848 6090	dover.pax@dfds.com

Newcastle - Amsterdam

Query	Telephone	Email
Make a booking	0871 522 9955	travel.sales@dfds.com
Online assistance	0871 522 9966	travel.sales@dfds.com
Already booked?	0344 848 6090	travel.sales@dfds.com

Newhaven - Dieppe

Query	Telephone	Email
Make a booking	0800 917 1201	newhaven-dieppe@dfds.com
Online assistance	0800 917 1201	newhaven-dieppe@dfds.com
Already booked?	0800 9171201	newhaven-dieppe@dfds.com

Other routes

Query	Telephone	Email
Make a booking	0871 522 9955	travel.sales@dfds.com
Online assistance	0871 522 9966	travel.sales@dfds.com

Groups Enquiries

Route	Telephone	Email	Opening hours
Dover - Dunkirk/Calais	0871 522 9933	uk.groups@dfds.com	Mon-Fri: 8:30am-5pm
Newcastle - Amsterdam	0871 522 9933	uk.groups@dfds.com	Mon-Fri: 8:30am-5pm
Newhaven - Dieppe	0800 917 1201	resagroupes@dfds.com	Mon-Fri: 8am-5pm
Other Routes	0871 522 9933	uk.groups@dfds.com	Mon-Fri: 8:30am-5pm

Calls cost 13p per minute plus your telephone company's access charge.

Customer Service

Contact our fantastic customer service team with any queries or concerns and they'll be happy to help.

For more information please click on the link below.

Frequently Asked Questions

Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries

Preparing For Your Trip

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

Timetables

Find relevant information regarding departure and arrival times here.

Ferry Terminals

More information on all our ferry terminals.

Passengers with Reduced Mobility

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.

Pet Travel

When travelling with a vehicle you can bring your pet on board.

Bus Transfers

More information on bus transfers.

Award Winning Ferry Crossings

We are Europe's Leading Ferry Operator 2012-2019 and the World's Leading Ferry Operator 2011-2019!