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Ferry Crossings
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Contact Us
Contact Us
DFDS is dedicated to helping our customers in every aspect of their travel. If you have a question or query, please visit our help centre to find an answer.
If you can't find the answer there, please choose a location from below and contact us by telephone/email or live chat.
Dover - Dunkirk/Calais
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 574 7235 | dover.pax@dfds.com |
| Online assistance | 0871 574 7223 | dover.pax@dfds.com |
| Already booked? | 0344 848 6090 | dover.pax@dfds.com |
Opening hours:
Mon-Fri: 8am-8pm
Sat-Sun: 8am-7pm
Christmas opening hours:
Tuesday - 24/12/2019 - 8am-2pm
Wednesday - 25/12/2019 Closed
Thursday - 26/12/2019 9am-5pm
Tuesday - 31/12/2019 - 8am-5pm
Wednesday - 01/01/2020 - 9am-5pm
All other days are open as usual
Calls cost 13p per minute plus your telephone company's access charge.
Newcastle - Amsterdam
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 522 9955 | travel.sales@dfds.com |
| Online assistance | 0871 522 9966 | travel.sales@dfds.com |
| Already booked? | 0344 848 6090 | travel.sales@dfds.com |
Opening hours:
Mon-Fri: 8am-8pm
Sat-Sun: 8am-7pm
Christmas opening hours:
Tuesday - 24/12/2019 - 8am-2pm
Wednesday - 25/12/2019 Closed
Thursday - 26/12/2019 9am-5pm
Tuesday - 31/12/2019 - 8am-5pm
Wednesday - 01/01/2020 - 9am-5pm
All other days are open as usual
Calls cost 13p per minute plus your telephone company's access charge.
Newhaven - Dieppe
| Query | Telephone | |
|---|---|---|
| Make a booking | 0800 917 1201 | newhaven-dieppe@dfds.com |
| Online assistance | 0800 917 1201 | newhaven-dieppe@dfds.com |
| Already booked? | 0800 9171201 | newhaven-dieppe@dfds.com |
Opening hours:
Mon-Fri: 8am-6pm
Sat: 8am-4pm
Sun: Closed
Christmas opening hours:
Tuesday - 24/12/2019 - 8am-3pm
Wednesday - 25/12/2019 Closed
Tuesday - 31/12/2019 - 8am-3pm
Wednesday - 01/01/2020 - Closed
All other days are open as usual
Other routes
For sailings between Copenhagen and Oslo, Karlshamn and Klaipeda, Kiel and Klaipeda, Kapellskär and Paldiski.
| Query | Telephone | |
|---|---|---|
| Make a booking | 0871 522 9955 | travel.sales@dfds.com |
| Online assistance | 0871 522 9966 | travel.sales@dfds.com |
Opening hours:
Mon-Fri: 8am-8pm
Sat-Sun: 8am-7pm
Christmas opening hours:
Tuesday - 24/12/2019 - 8am-2pm
Wednesday - 25/12/2019 Closed
Thursday - 26/12/2019 9am-5pm
Tuesday - 31/12/2019 - 8am-5pm
Wednesday - 01/01/2020 - 9am-5pm
All other days are open as usual
Calls cost 13p per minute plus your telephone company's access charge.
Groups Enquiries
| Route | Telephone | Opening hours | |
|---|---|---|---|
| Dover - Dunkirk/Calais | 0871 522 9933 | uk.groups@dfds.com | Mon-Fri: 8:30am-5pm |
| Newcastle - Amsterdam | 0871 522 9933 | uk.groups@dfds.com | Mon-Fri: 8:30am-5pm |
| Newhaven - Dieppe | 0800 917 1201 | resagroupes@dfds.com | Mon-Fri: 8am-5pm |
| Other Routes | 0871 522 9933 | uk.groups@dfds.com | Mon-Fri: 8:30am-5pm |
Calls cost 13p per minute plus your telephone company's access charge.
Customer Service
Contact our fantastic customer service team with any queries or concerns and they'll be happy to help.
For more information please click on the link below.
Frequently Asked Questions
Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries
Passenger Information
Preparing For Your Trip
In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.
Read More
Timetables
Find relevant information regarding departure and arrival times here.
Read more
Ferry Terminals
More information on all our ferry terminals.
read more
Pet Travel
When travelling with a vehicle you can bring your pet on board.
Read more
Bus Transfers
More information on bus transfers.
Read more
Award Winning Ferry Crossings
We are Europe's Leading Ferry Operator 2012-2019 and the World's Leading Ferry Operator 2011-2019!