Customer support

Frequently asked questions

Choose route to read FAQs

UK-France route map

UK - France

Take a look at our FAQs for our Dover – Calais, Dover – Dunkirk and Newhaven – Dieppe routes.

AN route map

Amsterdam - Newcastle

Find the answers to all your questions about the Amsterdam – Newcastle route.

Baltic route map

Baltic Sea routes

FAQs for Baltic Sea routes: Klaipeda - Kiel, Klaipeda - Karlshamn and Paldiski - Kapellskar.

CFO route map

Copenhagen - Frederikshavn - Oslo

Read FAQs for Copenhagen - Frederikshavn - Oslo route.

WTA Winner 2022

Award Winning Ferry Crossings

We are proud to have been voted World’s Leading Ferry Operator 2022 at this year’s World Travel Awards for the 12th year in a row! We have also won Europe's Leading Ferry Operator 2012-2022 and World’s Best Ferry Operator Website 2021-2022.

Thank you to everyone who has supported us and voted for us for over 12 years. Let’s sail the seas together with world class service!