WE ARE WORLD & EUROPE’S LEADING FERRY OPERATOR!
DFDS has been winning awards every year since 2011 and it is a huge honour to have received the World’s Best Ferry Operator for the tenth consecutive year! Earlier this year we also won Europe’s Leading Ferry Operator 2020 for the ninth consecutive year.
Recognised as The Oscars of the travel industry, the World Travel Awards are voted for by the public and travel professionals, so the fact that we have won these awards consistently over a number of years is no mean feat!
Peder Gellert, Executive Vice President & Head of Ferry Division, says: “We are delighted to be named ‘Europe’s Leading Ferry Operator’ and ‘World’s Leading Ferry Operator’ at the World Travel Awards 2020. Our win is particularly valued this year considering the great challenges we and the rest of the travel industry have faced. It is a testament to our teams onboard and ashore who work incredibly hard to provide our passengers with the best possible service.”
“This award means a great deal to us as it is decided by both the public and industry professionals – those who have first-hand experience of our service and our people. This year, they have continued to place their trust in us and in return, we are committed to offering a reliable means of travel with outstanding customer service. Our Travel Guarantee is our commitment throughout 2021 to take our customers where they need to be, whatever the circumstance.’’
These awards recognise our dedication to customer service, which is why we continually look to enhance our service through customer feedback, engaging with customers via social media, or improving the facilities onboard our vessels.
It has never been more important to cater for our customers’ needs which is why throughout 2021 we will continue to offer our Travel Guarantee. This means if plans change because of Covid-19, you can re-book your crossing at no extra cost.
There are also robust safety measures in place across our ships to ensure you can travel with confidence. Simply put, we know that your trip is important to you, and we aim to make it as smooth as possible.
Travel with us and discover why we’re Europe’s and the World’s Leading Ferry Operator.
You can also watch our short film to find out more about our commitment to you as World’s Leading Ferry Operator 2020.