DFDS Customer Service

Customer Service

FAQs

Frequently asked questions (FAQs) - if your question doesn't feature in this list feel free to get in touch with our customer service team.

Contact Us

DFDS customer service will be happy to help you regarding any queries or concerns. Please get in touch!

Terms and Conditions

See DFDS terms & conditions.

COVID-19 Latest Updates

Find all the latest updates regarding COVID-19 here

Passenger Information

Preparing for your Trip

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

Timetables

Find relevant information regarding departure and arrival times here.

Ferry Terminals

More information on all our ferry terminals.

Passengers with Reduced Mobility

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.

Pet Travel

When travelling with a vehicle you can bring your pet on board.

Bus Transfers

More information on bus transfers.

Award Winning Ferry Crossings

We are proud to have been voted World’s Leading Ferry Operator 2022 at this year’s World Travel Awards for the 12th year in a row! We have also won Europe's Leading Ferry Operator 2012-2022 and World’s Best Ferry Operator Website 2021-2022.

Thank you to everyone who has supported us and voted for us for over 12 years. Let’s sail the seas together with world class service!

Learn more