Customer Service

Corona Virus Information

As our guests' safety and security are of the highest priority, we have, in line with WHO’s recommendations, introduced measures to minimise the spread of COVID-19 - find out all you need to know.

COVID-19 Latest Updates

Find all the latest updates regarding COVID-19 here

Contact Us

DFDS customer service will be happy to help you regarding any queries or concerns. Please get in touch!

FAQs

Frequently asked questions (FAQs) - if your question doesn't feature in this list feel free to get in touch with our customer service team.

Terms and Conditions

See DFDS terms & conditions.

Passenger Information

Preparing for your Trip

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

Timetables

Find relevant information regarding departure and arrival times here.

Ferry Terminals

More information on all our ferry terminals.

Passengers with Reduced Mobility

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.

Pet Travel

When travelling with a vehicle you can bring your pet on board.

Bus Transfers

More information on bus transfers.

World’s Leading Ferry Operator 2020

We’ve been nominated as the World’s Leading Ferry Operator at the prestigious World Travel Awards for the tenth year in a row! We’d love to win but we need your help – please support us with your vote and help us achieve ten years of world-class service!

We’ve also been nominated for World’s Leading Ferry Website 2020 which you can vote for here.

VOTE FOR US