DFDS Customer Service

As our guests' safety and security are of the highest priority, we have, in line with WHO’s recommendations, introduced measures to minimise the spread of COVID-19 - find out all you need to know.

Find all the latest updates regarding COVID-19 here

DFDS customer service will be happy to help you regarding any queries or concerns. Please get in touch!

Frequently asked questions (FAQs) - if your question doesn't feature in this list feel free to get in touch with our customer service team.

See ​DFDS terms & conditions.

In this section you can find out everything you need to know to prepare for your DFDS ferry crossing.

Find relevant information regarding departure and arrival times here.

More information on all our ferry terminals.

If you, or someone you are booking for, is a person with reduced mobility or disabilities, we will offer all our assistance to make your journey as comfortable as possible.

​When travelling with a vehicle you can bring your pet on board.

More information on bus transfers.