User guide for DFDS Direct

To change the password of your DFDS Direct user account, you need to be logged out.

Click “Forgot password” and type the email connected to your user account.
You will then receive an email with a verification code. Follow the instructions in the email to reset your password.

1. Click “New spot quote” in the top right corner to start the request.
   

2. Select your load type (part or full load), the currency in which you would like to receive the quote, type of equipment and service code if applicable.
   

3. Select collection and delivery country, along with postcode and city. A drop-down list will default when at least 2 characters have been entered.
   

4. Please indicate if your consignment is of hazardous nature.
   

5. Finish by clicking “New spot quote” at the bottom right corner.
   

1. Click the “Quotes” tab at the top of the page to access your quotes.
   

2. Once the quote is selected, you will see an overview of our offer and our terms and conditions. Continue down the booking form to complete your request.
   If you are importing/exporting between EU/EEA country and non-EU/EEA country, you will be asked to fill in the responsible party for customs clearance.
   

3. Load type and equipment will default based on your quote request. Add your invoice reference, incoterms and other notes to DFDS if applicable.
   

4. Your collection and delivery location will default based on your quote request. Select additional collection and delivery details: address, dates as well as time slots, references, and instructions if applicable.
   

5. Quantity of cargo, package type, gross weight and goods description need to be completed. Net weight and required temperature can be filled out if applicable.
   

6. If you in step 2 selected to import/export between EU/EEA country and non-EU/EEA country, we ask you to fill out any information for customs clearance that might be applicable. These fields will vary depending on which responsible party has been selected for customs clearance.
   

7. Upload any attachments related to your booking such as dangerous goods note, customs and transport documentation. Once these are selected, you need to assign the relevant category for each attachment. If the upload has been successful, you will see a green tick icon next to each document when you finish the booking.
   Read more about attachments in Uploading attachments
   

8. To finish your booking, click “Book” in the bottom left corner.
   

1. Click “New booking” in the top right corner to start the booking.

2. You are able to select a previously created template or to continue manually.
   Read more about templates in Booking templates
   

3. If you are importing/exporting between EU/EEA country and non-EU/EEA country, you will be asked to fill in the responsible party for customs clearance.
   

4. Select load type (full or part load) and fill out your invoice reference, equipment type, service code, incoterms and other notes to DFDS if applicable.
   

5. Select Collection and delivery details: address, dates as well as time slots, references, and instructions if applicable.
   

6. Once the load type is selected, cargo details on quantity, package type, gross weight, goods description are to be filled out. Net weight and required temperature should also be added if applicable.
   

7. If you in step 3 selected to import/export between EU/EEA country and non-EU/EEA country, we ask you to fill out any information for customs clearance that might be applicable. These fields will vary depending on which Responsible party you previously have selected for customs clearance.
   

8. If your requested transport requires multiple collection or deliveries, you can add the additional addresses and cargo here.
   

9. Upload any attachments related to your booking such as dangerous goods note, customs and transport documentation. Once these are selected, you need to assign the relevant category for each attachment. If the upload has been successful, you will see a green tick icon next to each document when you finish the booking.
   Read more about attachments in Uploading attachments
   

10. If this is a reoccurring booking then you can save this as a template for future use. Click “Save as template” at the bottom of the page, give it a name and a description. The next time you perform a booking, this information will all be saved. You can select “Use as default” if you want the information to appear every time you create a booking.
    
    Read more about templates in Booking templates
    

11. To finish your booking, click “Book” in the bottom left corner.
    

1. To save time and minimise errors you can create and save templates for reoccurring needs. Complete as much information as you like and click “Save as template” at the bottom of the booking page where you can give it a name and description. The next time you click new booking you will have the template available within the drop-down to use. You can also select “Use as default” if you want the information to appear every time you create a booking.
   
   

2. You can access, update and delete your booking templates by clicking the letter icon in the top right corner and then click “Your booking templates”.
   

1. If you want to duplicate a previous booking, you can do this by clicking "Bookings" and select the booking of interest.
   
2. At the bottom of the page, click "Duplicate booking".
   
3. All your previously filled out booking information will be transferred into a new booking creation. Review your previous details. You will have to add the new collection and delivery as well as new attachments. If there are any additional details that you want to add or adjust, this is also possible.
   
   

The “Search & Filter” function is located in the top left of the page. Click this to see filtering options such as status of booking, reference and date.

You can use the “Sort by” drop down menu to sort booking elements according to proof of delivery, reference, date, relevance, alphabetical order and more.

There are different statuses for your quotes including pending, ready to book and expired:

• Pending: We are working on your quote request and will receive an automated email when your request has been actioned. We always aim to get back to you within 1 business day.
• Ready to book: The quote is available for immediate booking.
• Expires in x days: The quote is available for immediate booking but will not be available much longer.
• Expired: Quotes have a typical expiration date of 7 days. To view expired quotes, click “Search and Filter” and then tick the box “Include expired quotes”. If a quote has expired but you still would like to book or get a new valid price then click on the expired quote line and select “New spot quote” to get an updated price.

When you access your bookings, they might have different status. If any information is missing, an orange warning icon will appear next to the booking status.

- Approved: The shipment has been approved and scheduled but not yet collected. - Collected: The shipment has been collected and is in transit. - Delivered: The shipment has been delivered at its given destination. - Cancelled: The shipment has been cancelled by the customer.

1. Access your bookings by clicking “Bookings” at the top of the page.
   
2. You will be presented with a quick glance overview of your bookings and their latest tracking status:

• ETA: Estimated Time of Arrival
• ATA: Actual Time of Arrival
• ATD: Actual Time of Departure
  
  Read more about your booking in Booking status
  
  

3. Click on the booking you want to track within the front screen, this will open the booking’s detailed tracking information as well as the trailer number and shipping route when applicable.
   
4. Documents can be uploaded at any point during the transit of your shipment. Open the attachment area to drag and drop files and assign categories, then save the changes.
   
5. Click “Edit booking” in the bottom right corner to make any changes to your booking.
6. If you want to duplicate the booking to easily create an additional one, click “Duplicate booking”.
   

1. If you are importing/exporting between EU/EEA country and non-EU/EEA country, you will be asked to fill in the responsible party for customs clearance when booking.
   

2. Use the “Attachments” section at the bottom of the page to upload the necessary documents for customs clearance such as relevant commercial invoices, packing list or and any other documents that might be applicable for your cargo. Once these are selected, you need to assign the relevant category for each attachment. If the upload has been successful, you will see a green tick icon next to each document.

Read more about attachments in Uploading attachments

1. Upload any attachments related to your booking such as dangerous goods note, customs and transport documentation.
   Open a booking and go to the attachment area at bottom of the page. Either drag and drop the relevant documents into the blue area or click to browse your device to upload.
   
2. Select an appropriate category for your attachment and continue with your booking.
   
3. If the upload has been successful, you will see a green tick icon appear next to each uploaded document.

1. Clicking “Bookings” at the top of the page to see your booking overview.
   

2. Select a booking and scroll to the bottom of the page, click “Documents from DFDS” to access the proof of delivery and/or freight invoice after delivery. Click the arrow on the righthand side to download.