User guide for DFDS Direct

You can find the search & filter options at the top of the page.

Use simple or advanced search to manage your bookings, for example filter on status of booking, reference, date and more. Use the "Sort by" drop down menu to sort your booking elements like POD, reference and date, by new to old, A-Z, high to low and more.

1. Click “Request quote” to start the request.

2. Select Part load or Full load and select the general details.

3. Fill in the City and Postcode for collection and delivery. Postcode will be suggested once you enter at least 2 characters.

4. Complete the cargo details based on the choosen load type.

5. Click “Request quote” at the bottom right corner.

1. Click “New Booking” to create a booking.

2. Select Full load or Part load and add your reference, customs code, transport terms and equipment type where applicable. *If you will be transporting outside EU please check the section for Customs clearance details. *

3. Fill in collection and delivery address. Add in the dates, opening hours, references and shipment instructions.

4. Fill in the cargo details. Click "Add new collection or delivery" to add additional addresses.

5. If you have multiple collection or delivery addresses you will need to repeat steps 3 & 4 for each new address.

Click “Book” to finalise the booking.

After the booking is submitted, our customer service team will process it and you will receive a confirmation email.

1. Go to "Quotes" and select any valid quote to start the booking process.

2. You will see an overview of the quote and transit to review, then continue completing the booking with your reference, customs code, transport terms and equipment type where applicable.

3. Fill in the cargo details, some information is locked to reflect your quote. Click “Book” to submit your booking.

After the booking is submitted, our customer service team will process it and you will receive a confirmation email.

1.When transporting outside of the EU, please select your service request indicated if you will handle the customs clearance yourself or if you would like DFDS to assist.

2.After that choose on Goods consignment level who will be responsible for the Customs clearance handling.

3.Please add per consignment the customs information such as commodity code, country of origin and commercial invoice details so DFDS can handle the export declaration and/or import declaration on your behalf.

4.Please add the MRN number when DFDS is not involved with all or part of the customs clearance.

5.When customs information is still missing from a booking the booking preview will show a warning message banner at the top to let you know you still need to finish adding the needed customs clearance information and attachments.

Please use the Attachments section to upload the relevant Commercial invoices and any other documents that might be applicable for your cargo.

When you are previewing a booking panel you will have access to all available booking information and actions based on the current booking status.

The Track and Trace can be expanded to present you with the status of your shipment including ETAs, ATAs, ATDs, vessel details and more.

In addition, the booking table view is displaying when an ETA, ATA or ATD is available for Collection and Delivery date per booking.

1.In the document section, you are able to drag and drop relevant documents or upload using the “Browse” button. After you've selected the documents you will need to assign the relevant category for each attached document.

When the document upload has been successfull you will see a checkmark icon for each document.

2. Use the download icon or download section to access documents that are provided from DFDS, such as POD and Invoices. These documents usually will be available after the cargo has been delivered.