Logistics Customer Service
Frequently asked questions
Status updates help you to keep track of your bookings. DFDS Direct has eight possible status updates:
Draft booking is displayed when you start creating your booking and before it is sent.
Pending appears when you have sent your booking to DFDS.
Approved/Planned/Collected/Delivered - If we have all the necessary information, your booking will be approved, planned, collected and delivered.
Rejected booking means that you missed to fill in relevant information for booking to be proceeded. In the detailed view of that booking, you will be able to see why it has been rejected. All you need to do is make the relevant changes and you will be ready to book again.
Cancelled status appears if a DFDS representative cancels your booking on your request.
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- Get a quote
- Follow the status of your bookings 24/7
- Create and manage your bookings
- Track and trace your cargo
- Download PODs and Invoices in one click
- Drag and drop to upload documents such as DGNs or customs documents.
Other frequently asked questions
DFDS finance department is located in Poznan, Poland. For clarification on invoices, please contact your local service representative who will be able to point you to the relevant department in Poznan.
Yes. DFDS offers a full range of logistics services. DFDS provides warehouse management for a variety of industries, and our services include inventory management, cross-docking, packaging, and order processing.
We operate our own port terminals in strategic locations such as Gothenburg, Esbjerg, Vlaardingen, Immingham and Dunkirk. Should you require temporary storage or ongoing warehouse facilities we can arrange this for you. We can put you in touch with a local service representative.
Yes. DFDS operates within the following shipping routes and can deliver your goods from door to door. Our door-to-door transport services are carried out by offices in the following countries:
- Czech Republic
DFDS provides cold storage services, including the transport of frozen, refrigerated and ambient temperatures to retailers, producers and fish and seafood farmers. We also offer logistics contract management both in continental Europe as well as in Great Britain and Ireland.
- Separated warehouses, quick freezing and distribution for the fish processing industry.
- Over 14,000m² of storage space with adjustable temperature.
- 9 warehouses in 7 countries.
- The DFDS fleet includes numerous refrigerated trailers and containers, including multi-temperature trailers.
- Refrigeration equipment is equipped with systems for monitoring, monitoring and temperature recording.
- Our drivers are fully trained and experienced in the transport of perishable goods.
We are more than just a logistics company. More than 8,000 shipping customers rely on DFDS for freight services. Visit the freight shipping section of our website to learn how we can help your business in this area.
DFDS is also Europe’s largest cruise passenger operator. DFDS was awarded the prestigious accolade of 'World's Leading Ferry Operator' at the 2015 World Travel Awards. Find out more on our website for passenger ferries.
What combination of services does DFDS offer? Our dedicated specialists provide supply chain solutions for a range of industries. We can accommodate your needs regardless of whether you have:
- a full container load (FCL) or full trailer load (FTL)
- whether it is ambient or temperature-controlled
- less than container load (LCL) or less than trailer load (LTL)
As demand and markets fluctuate, our proactive and responsive teams provide the flexible solutions you rely on. Our 3PL services include:
- inventory management
- freight forwarding
Who are we looking for?
As a specialist in freight transport by road and sea, tight deadlines are quite normal for us.
Our ferry vessels sail up to five times a day, according to a closely controlled timetable. The loading and unloading of our trailers need to fit seamlessly into this schedule.
We strive to deliver logistics and transportation services to a high level of excellence, where accuracy and quality are not taken for granted. This means that to work alongside us, you must have the same passion and belief in what we can do together. We are looking for individuals who strive to be the best in what they do, and who are loyal, professional, respectful to the customer, material and other employees of DFDS.
What do we offer our hauliers?
With a trailer fleet of more than 3,000 assets, DFDS Logistics is constantly looking for sub-contractors of all sizes and locations, and can offer the following competitve advantages*:
- Accurate mileage pricing
- Continuity of contracts
- Automatic billing and payment to the driver on the basis of completed loads
- Competitive payment terms
- Training & support in legislative compliance including EU Directive 2003/59
*Subject to individual agreements and not available in all businesses/locations
Do you offer training opportunities for hauliers?
DFDS Logistics in the UK offer a comprehensive range of transport services and has been awarded the nationally recognized approval: Joint Approvals Unit for Periodic Training (JAUPT) to be a UK based training center offering Driver CPC Training as of from September 2009.
DFDS training packages
Whether you are an owner driver or a fleet operator, DFDS can offer a flexible training package to suit your needs.
- Training is available at 5 key locations across UK & Ireland, and at suitable designated subcontractor premises.
- Flexible dates and contracts are available to suit your business requirements, with full course material being provided to each trainee.
- Competitive rates with deals available for repeat customers.
- Download costs included in the prices.
- Bespoke training courses available, with experienced training staff to deliver material.
Contact us to find out more about driver training opportunities at DFDS. Please contact Martin Cook:
Tel: +44 1733 359200
Yes, it does. The table below shows the fuel surcharge for the following month:
How does DFDS take care of the environment?
Our customers can expect high quality standards that meet their expectations and go hand in hand with our efforts to meet further improved environmental landmarks.
Our tools are our commitment to dynamic customer service and continuous development aimed at sustainable solutions.
How quality aware is DFDS?
At DFDS, quality is closely linked to our customer service. Our quality improvement schemes are aimed at ensuring that our customers always get service of the promised quality. This means respecting time schedules, contracts and agreements, avoiding or reducing service interruptions, damage to cargo and always trying to achieve the most efficient solutions. In order to do so, we offer transparency and documentation through certification and our efficient customer communications system.
Is DFDS committed to sustainable solutions?
We are all responsible for leaving future generations a world in ecological balance. At DFDS we are committed to continually developing our operations and activities in order to reduce energy consumption and our impact on the environment. To do this, we carefully monitor and document our energy consumption and our impact on the environment. We also aim to convey information about our environmental footprint to our customers and partners, as well as to our employees.
Is DFDS reducing CO2 emissions?
CO2 is the most common greenhouse gas, and the volume emitted rises or falls proportionally with fuel consumption. DFDS has initiated a comprehensive project designed to reduce bunker consumption by means of a series of technical and operational initiatives. It is our goal to reduce the emissions of CO2, as well as emissions of sulphur, NOX and particles. To reach that goal, initiatives include:
- Registration of energy consumption and emissions
- Recycling of excess heat
- Optimising departure and arrival times
- Optimising sailing to the weather and sea conditions through new IT technology
- New technical solutions
Are you a passenger?
If you’re booked onto one of our ferries as a passenger and need to talk to us, head over to our customer service page for passengers and get in touch.
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