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DFDS is continuously and closely monitoring the recommendations from the national and international health authorities regarding Coronavirus/Covid-19. Furthermore, we are in close contact with the Danish Maritime Shipping Authorities and carefully monitoring the Coronavirus situation.
|Are passenger DFDS routes still in operation?||All passenger routes are still in operation and running to existing schedules, except for:
• Copenhagen-Oslo-Copenhagen: Temporarily suspended until 13 April 2020 at the earliest
• Amsterdam – Newcastle: Temporarily suspended until 13th of April at the earliest. Last departure from Newcastle: 22nd of March. Last departure from Amsterdam: 21st of March.
|For how long will DFDS’ routes continue to operate?||DFDS will continue operating its routes unless authorities implement a direct travel ban, or the border of a destination is closed.|
|How safe is it to travel with DFDS?||As our guests' safety and security are of the highest priority, we have, in line with WHO’s recommendations, introduced measures to minimize the spread of COVID-19, as well as the regular flu viruses that flourish each year:
Information is provided to all passengers about hygiene procedures and precautions to prevent the spread of infection.
• Hand sanitizer dispensers are installed everywhere on the ship for our passengers to use.
• Ongoing touchpoint cleaning.
• The ship has established procedures for any passengers who contract the virus, including quarantine measures.
• The ships’ crew is subject to strict measures and hygiene requirements.
• The ships carry a stock of masks to limit the spread of infection, if the need should arise.
• Links to relevant authorities can be found in the list below
|What are the refund policies in the current situation, if a customer decides to cancel or rebook on a route that is still in operation?||For travel until 30th of April 2020, DFDS offers two alternatives:
• Free rebooking (no amendment fees apply). If the new ticket is more expensive than the original ticket, the customer will pay the difference.
• Free cancellation (no amendment fees apply) and a travel credit equivalent to the ticket price will be issued and can be used as payment on future sailings.
• In order for the above to come into effect, the customer must advise us latest 24 hours before departure
• Travel Credits expire 31 Dec 2020 and travel must be conducted latest 30 June 2021
• The travel credit is a personal travel credit and cannot be transferred to others
• This goes for individual bookings independently of booking channel (direct or 3rd parties)
• The above applies for all routes and is for ferry crossings & mini cruise only (not packages)
For further information regarding your booking, please contact us via email and remember to include your current travel date in the subject line + booking number. E-mail addresses for each country can be found in the list below.
|What are the refund policies if DFDS cancels my journey?||You will receive a credit voucher which you can use at a later date (travels must be conducted latest 30 June 2021), equivalent to the original ticket price. If you prefer an alternative, please contact us via e-mail and write your current travel date in the subject line + booking number. E-mail addresses can be found in the list below.|
|What if the price of my future journey is higher than my original ticket price?||If your future journey is priced higher than the initial journey, then you must pay the difference.|
|What is the best way to get in contact with DFDS?||The best way is to write an e-mail to us, using the relevant e-mail address found in the list below.
Our call centres are experiencing extraordinarily high call volumes right now. We promise to read and answer all e-mails as fast as we can. We appreciate your understanding and patience at this unprecedented time.
|What e-mail address should I use when contacting DFDS about my booking?||UK: email@example.com
|How do I contact the local Authorities in a specific country?||USEFUL OFFICIAL LINKS
For additional guidance, please see WHO's Q&A on Coronavirus (or check for similar in your respective home countries):
The Netherlands: https://www.rivm.nl/coronavirus/covid-19/vragen-antwoorden
The UK: https://www.gov.uk/government/publications/covid-19-specified-countries-and-areas/covid-19-specified-countries-and-areas-with-implications-for-returning-travellers-or-visitors-arriving-in-the-uk