Safe Travel with DFDS

Space & fresh air; ingredients for a great journey

As we prepare to welcome you back onboard, take a look below at all the measures we are taking to ensure your wellbeing, and rediscover the freedom of ferry travel with DFDS soon.

Preparing

Before you travel, we recommend that you always follow the recommendations set by the health organisations in your country.

Stay home if you feel unwell
Respect social distancing
Wash your hands frequently
Follow the guidelines set by local authorities

Space

All ships are large and unlike other forms of transport have plenty of room onboard, including spacious outside decks. Passenger capacity is reduced to limit the number of people on board at any one time.

Fresh air

A continuous supply of fresh air is pumped through the ships’ air supply systems, no recycled air is used at all. Outside decks are also open for that all-important sea breeze.

Social Distancing

Capacity adjusted according to risk assessment so social distancing can be maintained
Early & staggered boarding and disembarkation procedures, to reduce congestion of passengers boarding at the same time
Social distancing enforced on board and in accordance with Maritime Regulations
Clear markings and signage in high footfall areas to assist with Social Distancing
Information Points and tills will have Plexi Glass in place for the safety of our passengers and crew
Point of sale queues are marked with signage on what to do and where to stand
Announcements over the ships PA system to reinforce the social distancing message and hand washing practices
Stairways between the car deck and passenger areas will be marked for social distancing. Please respect everyone’s space when using them

Cleaning

Please wash your hands or use available sanitizer when boarding or moving around the ship. Regular usage will help protect everyone
Hand sanitizers available in terminals and onboard in signed areas
Hand wash soap available in all toilets
Regular touchpoint cleaning will happen during your crossing and we have enhanced cleaning routines after the crossing and in cabins
The cabins are cleaned thoroughly after every stay, in accordance with the Covid-19 guidelines

Boarding, disembarkation & terminals

Staggered boarding and disembarkation procedures to enable social distancing
Plexiglass will be in place at check-in points for safety.
Hand sanitizers available and signage in place
Crew and Staff who assist you will be wearing masks if no Plexi Glass
Toilets will be open. But local rules may be in place so please follow the signed instructions
Guidance for passengers to remain in their cars whilst waiting to be loaded

Coffee - Cafes onboard - Social distancing

Bars, coffee shops & restaurants

Seating arranged to facilitate social distancing according to Maritime Regulations
Food offerings will be limited
All food served by crew only, no self-service
Passenger numbers will be limited to the number of available seats. No standing will be allowed if seats are full and no dancing is permitted
Hand sanitizers available at entrance, which passengers will be asked to use on arrival
Crew will collect glasses and food trays
Crew will wear masks when serving food in restaurants if the distance rules cannot be kept
Food trays will be cleaned after use and sanitized
Tables sanitized regularly
Buzzers on order and collect restaurants will be sanitized after every use
Coffeshops: Only disposable cups and packaging will be used, food will be prepacked

Shops

Plexi glass will be in place at Shop Till points
Hand sanitizers must be used before entering
No handling of articles whilst browsing
Card payment preferred but cash will be accepted
Goods to be placed in bag by crew
Restricted number of shoppers in the shop at any time
No tasting, sampling will occur
Perfume testers will be restricted and may not be available
Shops will have a marked queuing area by the tills and at entrance
There will be marked entrance and exit to the shop

Entertainment

No casino tables will be in operation, but gambling machines will be operating
Gambling machines are cleaned regularly and spaced according to the Maritime Regulation
Children’s entertainment will only be available where social distancing can be achieved
Children’s soft play areas will be closed
The cinema will be closed on King Seaways. It will be open as normal with social distancing measures in place on Princess Seaways.

Premium Lounge

Crew to wear masks when serving passengers if social distancing cannot be kept
Hand sanitizers available at entrance, which passengers will be asked to use
Restricted number of guests to ensure social distancing rules are followed
Food and drink to be served by crew
The Commodore lounge on our Newcastle – Amsterdam route is temporarily closed and Commodore services are limited

Face masks

To ensure the wellbeing of both our guests and staff on board, we are introducing a route wide face covering policy for passengers.

All guests must wear face coverings at check-in, whilst boarding, and during disembarkation. This applies for both foot- and car passengers, as well as freight drivers.

We also highly encourage our guests to wear face coverings whilst moving around our spacious vessels.

On the Copenhagen – Frederikshavn – Oslo route and the Amsterdam - Newcastle route, all guests must wear face masks in public areas and when moving around the ship.

Face coverings do not need to be worn when guests are in their cabins (*, when guests are seated in a social distanced manner or whilst social distancing on outside decks.

There will also be specific announcements broadcast through the ships public address system with advice relating to local government requirements.

On most of our routes customer-facing staff wear face masks or visors when not protected by plexiglass screens.

(* except for the shared cabins on routes to/from Klaipeda.