Question 1

Who can purchase DFDS customs clearance services?

Accepted Answer

Any registered business with a company number can sign up for customs clearance representation with DFDS. The service is, however, not available to private individuals.

Question 2

How do I get started?

Accepted Answer

Simply fill out the contact form and we will contact you.

Question 3

Is customs clearance only available to DFDS customers?

Accepted Answer

No, you don’t have to be a DFDS customer to purchase our customs clearance services.

Question 4

Can I purchase customs clearance without purchasing transportation services?

Accepted Answer

Yes, of course – our solutions are flexible according to your company's needs. Talk to one of our customs experts to find out how we can help you and what the advantages of using both customs clearance and transportation services can be.

Question 5

Do you need assistance with global customs clearance or only locally where DFDS has offices?

Accepted Answer

We can help with customs clearance worldwide. Our team of customs experts is experienced in customs clearance wherever in the world you need to transport goods.

Question 6

Can I manage my customs clearance online with DFDS?

Accepted Answer

Yes, if you sign up to our digital, online booking tool, DFDS Direct. With DFDS Direct, you can keep track of every shipment, customs documentation and information online when it suits you.

Question 7

Is DFDS a certified AEO operator, and what does it mean?

Accepted Answer

Yes, DFDS is a certified AEO operator. AEO status is a certified standard authorisation issued by customs administrations in the EU. It certifies that an economic operator has met certain standards in relation to safety, security, IT systems, compliance, financial solvency and professional competency.

Question 8

Will I be assigned one point of contact?

Accepted Answer

Yes, our customs clearance solution aimed at larger companies with complex customs clearance operations has a designated account manager to handle all communication directly with you.

Question 9

What about changes in customs clearance legislation?

Accepted Answer

We have teams of customs clearance experts that monitor and keep up to date with the latest changes in legislation for the countries you do business with.

Question 10

What are the benefits of DFDS handling both my customs clearance and supply chain logistics?

Accepted Answer

There are all kinds of synergies that come with consolidating your supply chain logistics. Choosing DFDS to handle your entire end-to-end logistics process means getting the complete overview to reduce risk and optimise the flow of goods between you and your customers. Get in touch with our experts to find out more about the benefits.

Question 11

Wie kan DFDS-douanediensten kopen?

Accepted Answer

Elk geregistreerd bedrijf met een bedrijfsnummer kan zich aanmelden voor douaneafhandeling bij DFDS. De service is echter niet beschikbaar voor particulieren.

Question 12

Hoe kan ik beginnen?

Accepted Answer

Vul het contactformulier in, dan nemen we contact met je op.

Question 13

Is douaneafhandeling alleen beschikbaar voor DFDS-klanten?

Accepted Answer

Nee, je hoeft geen klant van DFDS te zijn om onze douaneafhandelingsdiensten te kopen.

Question 14

Kan ik douaneafhandelingsdiensten kopen zonder transport te kopen?

Accepted Answer

Ja, uiteraard. Onze oplossingen zijn flexibel en afhankelijk van je behoeften. Bespreek met een van onze douane-experts hoe we je kunnen helpen en wat de voordelen kunnen zijn van het gebruik van zowel inklarings- als transportdiensten.

Question 15

Heb je hulp nodig bij wereldwijde douaneafhandeling of alleen lokaal waar DFDS kantoren heeft?

Accepted Answer

We kunnen je overal ter wereld helpen met de douaneafhandeling. Ons team van douane-experts is ervaren in douaneafhandeling, waar ter wereld je ook maar goederen moet vervoeren.

Question 16

Kan ik mijn douaneafhandeling online regelen met DFDS?

Accepted Answer

Ja, als je je aanmeldt voor DFDS Direct, onze digitale online boekingstool, kun je elke zending, douanedocumentatie en informatie online volgen wanneer het jou uitkomt.

Question 17

Is DFDS een gecertificeerde AEO-operator en wat betekent dat?

Accepted Answer

Ja, DFDS is een gecertificeerde AEO-operator. De AEO-status is een gecertificeerde standaardvergunning die wordt afgegeven door de douanediensten in de EU. Het certificeert dat een marktdeelnemer heeft voldaan aan bepaalde normen met betrekking tot veiligheid, beveiliging, IT-systemen, naleving, financiële solvabiliteit en vakbekwaamheid.

Question 18

Krijg ik één contactpersoon toegewezen?

Accepted Answer

Ja, onze oplossing voor douaneafhandeling is gericht op grotere bedrijven met complexe douaneafhandelingsprocessen. Er is een aangewezen accountmanager die alle communicatie rechtstreeks met u afhandelt.

Question 19

Hoe zit het met de wijzigingen in de wetgeving rond douaneafhandeling?

Accepted Answer

Wij beschikken over teams van experts in douaneafhandeling die de laatste wijzigingen in de wetgeving van de landen waarmee je zaken doet, nauwlettend in de gaten houden en blijven volgen.

Question 20

Wat zijn de voordelen als DFDS zowel mijn douaneafhandeling als de logistiek van de toeleveringsketen verzorgt?

Accepted Answer

Bij het consolideren van de logistiek van de toeleveringsketen heb je te maken met allerlei synergieën. Als je voor DFDS kiest om je volledige end-to-end logistieke proces af te handelen, krijg je het complete overzicht om risico's te beperken en de goederenstroom tussen jou en je klanten te optimaliseren. Neem contact op met onze experts voor meer informatie over de voordelen.

Question 21

What is contract logistics?

Accepted Answer

Contract logistics involves one corporation contracting resource management tasks to a third-party company. DFDS specializes in areas such as supply chain planning and development, warehousing, shipping, distributing products, order processing, payment collection, inventory management, and so on.

Question 22

What are the benefits of contract logistics?

Accepted Answer

The main advantage of contract logistics is cost savings, primarily because it eliminates the need to create and operate costly logistical infrastructure. You can avoid the costs of shipping facilities, vehicles, packaging supplies, and so on, by farming out the work. It also allows you to focus more on your core business.

Question 23

What is the difference between contract logistics and warehousing?

Accepted Answer

Contract logistics is a functional aspect of the storage and delivery of products kept in a warehouse while warehousing aims at the safe storage of products within a building. Both services fulfil functions within the supply chain of a business.

Question 24

Why use DFDS contract logistics?

Accepted Answer

One of the main reasons why you should use our contract logistics services is the increased flexibility. As your contract logistics partner, we will handle volume increases and fluctuations efficiently. Other reasons are the improvement of your business practice and overall efficiency.

Question 25

What is warehousing?

Accepted Answer

The process of storing physical inventory for distribution or sale is defined as warehousing. Many types of businesses require temporary storage for their products before they ship them to their destination. For example, our cold storage facilities keep perishable products safe at the required temperature, before they get loaded into our refrigerated vehicles, and get transported to the end customer.

Question 26

Why is warehousing important?

Accepted Answer

Warehousing is crucial in the logistics and supply chain process because it facilitates a very efficient product inventory. This leads to improved customer service and provides economic benefits to businesses that use it.

Question 27

What are the 5 essential warehouse management processes?

Accepted Answer

The 5 most important warehouse management processes are:

Inventory tracking
Picking and packing
Receiving and stowing
Shipping
Reporting

Question 28

Will the ETS surcharge be waived if Decarbonised Solutions is purchased?

Accepted Answer

With either direct or indirect insetting, our customers can achieve real CO2e reductions within own supply chain. Our carbon emission reductions are generated in our own transport network, for example by using low-emission fuels in our vessels.

DFDS can offer up to 86% CO2e reductions WtW (thanks to ISCC/RSB certified biofuel) compared to heavy fuel oil (HFO)
DFDS will waive all or part of the ETS cost related to the seaborn transport, based on the percentage of emission reductions achieved through insetting.
The emissions reduction process is reviewed by an independent external party.

Explore our solutions

Question 29

What is DFDS doing to lower carbon emissions?

Accepted Answer

We are constantly optimising our vessel operations, including adjusting speed, streamlining schedules, reducing turnaround times at terminals, and implementing technical upgrades. In 2024, we achieved a 5% reduction in tank-to-wake carbon dioxide emissions across our freight shipping network. Our Vessels of Tomorrow programme is a key part of our new strategy. By 2030, we aim to have two methanol-powered, two electric, and two ammonia-fuelled vessels in operation.

Question 30

What are the compliance obligations for shipping companies under EU ETS?

Accepted Answer

As of 1 January 2024, shipping companies will monitor emissions in accordance with the revised monitoring plan that should be assessed by verifiers and approved by the administering authority.

Once per year, shipping companies must submit an emissions report for each of the ships under their responsibility, as well an emissions report at company level. All ship-level and company-level emissions reports must be verified by an accredited verifier by 31 March of the following year.

Once aggregated emissions data at company level have been verified and submitted to the administering authority, shipping companies must surrender the equivalent number of allowances in the Union Registry by 30 September of that year.

Question 31

If a company already offsets its emissions, would it have any effect on the amount of allowances?

Accepted Answer

No. Shipping companies will need to surrender (use) EU allowances (EUA) corresponding to the amount of aggregated emissions data at the company level to be reported under the EU ETS Directive. Carbon credits or certificates cannot be used for EU ETS compliance purposes.

Question 32

How are emissions monitored, reported and verified?

Accepted Answer

Shipping companies covered by the EU ETS are required to have an approved monitoring plan for monitoring and reporting annual emissions. Every year, companies must submit an emissions report for each of the ships under their responsibility, as well as an emissions report at the company level (aggregating the ship data to be reported for ETS purposes).

The data for a given year must be verified by shipping companies covered by the EU ETS. Shipping companies are also required to have an approved monitoring plan for monitoring and reporting annual emissions. Every year, companies must submit an emissions report for each of the ship under their responsibility, as well an emissions report at company level (aggregating the ship data to be reported for ETS purposes). The data for a given year must be verified by an accredited verifier by 31 March of the following year (or by 28 February if so requested by the administering authority). Once verified, companies must surrender (use) the equivalent number of allowances by 30 September of that year.

Shipping companies are subject to obligations under the MRV Regulation since 2018. Data must be reported through THETIS-MRV, a platform operated by the European Maritime Safety Agency (EMSA) which enables, among other benefits, the publication of reliable data on ships’ emissions.

Question 33

How will EU ETS revenues from the maritime sector be used?

Accepted Answer

The revised EU ETS provides dedicated support to accelerate the decarbonisation of the maritime sector through the Innovation Fund. The Innovation Fund could support a wide diversity of projects and innovative solutions in the maritime sector, across the whole sector, and at scale, including in relation to the production and uptake of renewable and low-carbon fuels.

Besides the Innovation Fund, all auction revenues attributed to EU Member States have to be used for climate-related purposes; and the list of these purposes has been expanded to explicitly cover measures to decarbonise the maritime sector. The list also includes the financing of climate action in vulnerable third countries, including adaptation to the impacts of climate change.

Question 34

Why ETS is being charged per lane metre vs per cargo ton?

Accepted Answer

Our ETS model is based on a charge per lane metre as we are selling our capacity on the basis of lane metres. The impact on our consumption and thereby our emission from weight is insignificant. Whether the last trailer on a full vessel is empty or loaded with max weight capacity will not change the bunker consumption at a level that we can even measure.

DFDS decides to follow the industry standard for RoRo activities which currently is reflecting the charge per lane metre.

Question 35

¿Cómo transportamos la fruta y la verdura en DFDS?

Accepted Answer

Contamos con tres opciones principales de transporte de fruta y verdura: por carretera, por ferrocarril y por mar.

Question 36

¿Cómo se almacena la fruta y la verdura?

Accepted Answer

El secado, el enlatado, el curado y la salazón, la congelación y el almacenamiento convencional son los cinco métodos de conservación de verdura y fruta. El método elegido depende del tipo de producto, la calidad deseada y las instalaciones de almacenamiento disponibles.

Question 37

¿Cómo se envasa la fruta y la verdura en DFDS?

Accepted Answer

El transporte de fruta y verdura en cajas de cartón es la opción que más se utiliza. Según el tipo de producto, si es fresco o congelado, utilizamos soluciones de envasado especiales.

Question 38

Mitä on varastointi?

Accepted Answer

Varastointi tarkoittaa fyysisen varastokannan säilyttämistä jakelua tai myyntiä varten. Monenlaiset yritykset tarvitsevat tuotteilleen väliaikaikaista säilytystä ennen kuin ne lähetetään määränpäähänsä. Esimerkiksi kylmävarastoissamme pilaantuvat tuotteet pysyvät vaaditussa lämpötilassa ennen kuin ne lastataan viilennettyihin ajoneuvoihimme ja kuljetetaan loppuasiakkaalle.

Question 39

Miksi varastointi on tärkeää?

Accepted Answer

Varastointi on ratkaisevan täarkeä osa logistiikkaa ja toimitusketjuprosessia, sillä se varmistaa tehokkaan tuoteinventaarion. Se johtaa parempaan asiakaspalveluun ja takaa taloudellisia etuja sitä käyttäville yrityksille.

Question 40

Mitkä ovat viisi olennaista varastonhallintaprosessia?

Accepted Answer

Viisi tärkeintä varastonhallintaprosessia ovat:

Varastokannan seuraaminen
Varastokeräily- ja lähettämötoiminnat
Vastaanottaminen ja varastointi
Lähetys
Raportointi

Question 41

Lojistik hizmetleri nelerdir?

Accepted Answer

Lojistik hizmetleri, müşteri gereksinimlerinin etkili bir şekilde karşılanmasını sağlamak amacıyla, malların baştan sona verimli bir şekilde taşınması ve depolanması için bir dizi adımı planlama, yürütme ve yönetme süreci olarak tanımlanmaktadır.

Question 42

Bir lojistik sağlayıcısı size nasıl yardımcı olabilir?

Accepted Answer

Lojistik sağlayıcıları genellikle 4PL hizmetleri olarak adlandırılır. Depolama, taşıma veya dağıtım gibi tedarik zinciri yönetimi hizmetlerine yardımcı olabilir ve bir işletmenin kâr marjlarını artırabilirler.

Question 43

DFDS hangi sektörleri kapsıyor?

Accepted Answer

DFDS lojistik hizmetleri, otomotiv, ormancılık, metal sanayi ve soğuk zincir dâhil olmak üzere çok sayıda sektörü kapsamaktadır. Hızlı taşınan tüketim ürünleri (FMCG) ve perakende ürünlerin yanı sıra yüksek değerli ürünler alanlarında da güçlüyüz.

Question 44

Temel lojistik hizmeti nedir?

Accepted Answer

Temel lojistik hizmetleri; nakliye, depolama, envanter yönetimi ve dağıtım dâhil olmak üzere malların hareketini yönetmede temel işlevleri içerir. Bu temel unsurlar, verimli tedarik zinciri yönetiminin omurgasını oluşturur.

Question 45

Lojistik hizmetleri neleri kapsar?

Accepted Answer

Lojistik hizmetleri; malların, hizmetlerin ve bilgilerin başlangıç noktasından son varış noktasına kadar akışını etkin bir şekilde planlamak, yürütmek ve denetlemek için tasarlanmış bir dizi strateji, süreç, teknoloji ve hizmeti kapsar.

Question 46

Vad är kyltransporter?

Accepted Answer

Kyltransporter innebär att ömtåliga produkter transporteras i kylfordon, även kallade reefers. Vi har över 800 kylfordon och vi överträffar alltid förväntningarna när det gäller att leverera dina kylvaror.

Question 47

Varför är det nödvändigt att hålla vissa varor kylda?

Accepted Answer

Det håller varorna vid en idealisk temperatur, och på så sätt kommer de inte att slängas. Detta leder till mindre förluster för företag och tillverkare. Färska livsmedel är mer eftertraktade och med DFDS får du dem transporterade i kylda fordon, säkert och i tid.

Question 48

Vad transporteras i en kyld lastbil?

Accepted Answer

För det mesta används våra kylfordon för transport av ömtåliga produkter som skaldjur, kött, frukt, grönsaker, korv och sist men inte minst farmaceutiska produkter.

Question 49

Welche Fahrzeugtypen können transportiert werden?

Accepted Answer

Anhänger und Kühltrailer
ISO-Container, Kühlcontainer
Mobile Maschinen (mit Reifen, nicht mit Ketten)
Industriegüter
Gefahrgüter
Sondertransporte

Question 50

Welche Arten von Gefahrgüter kann ich versenden?

Accepted Answer

Gefahrgüter dürfen je nach Klasse (UN-Code) befördert werden.

Question 51

Was sind die maximalen Abmessungen für Fahrzeuge?

Accepted Answer

Maximale Länge: 45 Meter

Maximale Breite: 5 Meter

Maximales Gewicht: 13 Tonnen pro Achse

Maximale Höhe: 4,90 Meter

Question 52

Welche Abmessungen gelten für Sondertransporte?

Accepted Answer

Maximalgewicht 130 t (es ist möglich, mehr zu laden, aber es hängt alles von der Frachteinheit, weitere Informationen werden benötigt).
Maximale Höhe 5 m
Maximale Breite 12 m

Algeciras–Tanger Med (RoRo)

Unsere Dienstleistungen

Algeciras ⇄ Tanger Med (RoRo)

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