Accessibility Onboard | Information for DIsabled Passengers

Disabled Access Onboard our Ships

At DFDS, we are inclusive and like to welcome everyone onboard, ensuring each and every passenger has a pleasant and enjoyable stay.

To ensure all your needs are met, we advise you to let us know at the time of booking if you have any disabilities. If we know in advance, we can ensure your journey is as smooth as possible and can arrange any assistance if required including arranging an accessible cabin and arranging for your vehicle to be parked closer to the lift.

Newcastle - Amsterdam

Two ships run on our Newcastle – Amsterdam route: King Seaways and Princess Seaways.

All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs. However, the Sky Bar is only accessible via an external staircase.

If you have a wheelchair that you don’t need to use all the time, we have storage onboard that you can use.

If you require any further assistance whilst onboard, our Guest Service Centre is open 24/7 and will be happy to help. Our Guest Service Centre can be found on deck 7 on King Seaways and deck 6 on Princess Seaways.

See an overview of the facilities on each ship below:

King Seaways

Accessible Cabins:

Four outside cabins and two inside cabins - entrance door width 90 cm

Lifts:

Suitable for regular sized wheelchairs Two lifts from deck 6 to 7, measuring 108 cm x 144 cm - entrance door width 87 cm Two twin lifts measuring 107 cm x 143 cm - entrance door width 90 cm

Accessible Toilet Facilities:

Wheelchair-accessible public toilet on deck 9- entrance door width 100 cm

Restricted Areas:

Deck 5 has no lift access. Access to open decks for wheelchairs is on deck 10. Sky bar on deck 12 is only accessible by outside staircase.

Assistance available for disabled passengers boarding and disembarking

Princess Seaways

Accessible Cabins:

Two outside cabins and two inside cabins - entrance door width 88c

Lifts:

Suitable for regular sized wheelchairs Two lifts from deck 5 to 6, measuring 108 cm x 144 cm - entrance door width 87 cm Two twin lifts measuring 107 cm x 143 cm - entrance door width 85 cm

Accessible Toilet Facilities:

In wheelchair accessible cabins only

Restricted Areas:

Deck 4 has no lift access

Assistance available for disabled passengers boarding and disembarking

Dover – France

We have six ships running on our Dover – Calais & Dunkirk routes. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs.

Please see an overview of our facilities below:

Côte Des Dunes /Côte Des Flandres

Lifts:

One passenger lift measuring 130cm x 158cm, entrance door width 90cm Parking available close to lift

Accessible Toilet Facilities:

Two wheelchair-accessible public toilets on Côte Des Flandres – deck 7 & deck 8 Three wheelchair-accessible public toilets on Côte Des Dunes – one on deck 7 & two on deck 8

Calais Seaways

Lifts:

One passenger lift measuring 190cm x 220cm. Entrance door width 120cm Parking available close to lift

Accessible Toilet Facilities:

One wheelchair-accessible public toilet, deck 7. Bathroom equipped with shower, wash basin, WC & hand rails.

Dover Seaways/Delft Seaways/Dunkerque Seaways

Lifts:

Three passenger lifts measuring 100cm x 138cm . Entrance door width 90cm. Parking available close to lift

Accessible Toilet Facilities:

Two wheelchair-accessible public toilets: decks 6 and 7.

Newhaven – Dieppe

We have two ships operating on the Newhaven – Dieppe route, Côte d'Albâtre and Seven Sisters. These are branded as Transmanche Ferries but we can assure you that you will receive the excellent DFDS service you are used to.

Both ships are accessible for wheelchair users and we encourage you to tell us at the point of booking if you have any specific needs so we can make your crossing as smooth as possible.

Please see an overview of our accessible facilities below:

Cote D’Albatre/Seven Sisters

Lifts:

Two passenger lifts measuring 130 x 140cm. Entrance door width 90cm

Accessible Toilet Facilities:

Two wheelchair-accessible public toilets on deck 6 and deck 7 of both ships. Bathroom equipped with shower, wash basin, WC & hand rails available on deck 6 of both ships

Accessible Cabins:

Two-berth accessible cabin with telephone/alarm: berths at ground level. Cabin door width 90cm

Assistance available for disabled passengers boarding and disembarking

Copenhagen - Oslo

We have two ships running on our Copenhagen – Oslo route, Pearl Seaways and Crown Seaways. Both ships are accessible for passengers with reduced mobility.

Please see an overview of our facilities below:

Crown Seaways

Lifts:

Suitable for regular sized, manual wheelchairs Front of ship – Three lifts with door opening 89cm. Lift inside 155cm x 127cm Back of ship - One lift with door opening 95cm. Lift inside: 217cm x 117cm Lift in both Oslo & Copenhagen terminals

Accessible Toilet Facilities:

In accessible cabins and on Deck 7 & 8

Accessible Cabins:

Two outside cabins & two inside cabins Assistance available for disabled passengers boarding and disembarking Pearl Seaways

Lifts:

Suitable for regular sized, manual wheelchairs Front of ship – One lift. Door entrance: 85cm. Lift inside: 130cm x 140cm Back of ship – Two lifts, Door entrance: 80cm. Lift inside: 90cm x 200cm Lift in both Oslo & Copenhagen terminals

Accessible Toilet Facilities:

In accessible cabins and on Deck 7 & 8

Accessible Cabins: Two outside cabins & four inside cabins

Assistance available for disabled passengers boarding and disembarking

Klaipeda - Karlshamn

We have three ships running on our route between Klaipeda in Lithuania and Karlshamn in Sweden, all of which are accessible for passengers with reduced mobility.

See below for an overview of our facilities:

Regina Seaways & Patria Seaways

Lifts:

Suitable for regular sized, manual wheelchairs One lift. Dimensions: 203 cm x 180 cm, door width 93 cm

Restrictions: Lift available from deck 4 to deck 6. Escalator can be used between deck 3 & 4 and between deck 4 & 5

Accessible Toilet Facilities:

Available on deck 5

Accessible Cabins:

One accessible cabin available Assistance available for disabled passengers boarding and disembarking

Liverpool Seaways

Lifts:

Suitable for regular sized, manual wheelchairs. Two lifts. Dimensions: 130 cm x 148 cm, width of doors 78 cm. Attention - high threshold before entering the elevator from the fourth deck

Accessible Toilet Facilities: Available on deck 5

Accessible Cabins:

Two accessible cabins available Special ramps are located near the doors for easier accessibility Assistance available for disabled passengers boarding and disembarking

Klaipeda - Kiel

We run two ships on our route between Klaipeda in Lithuania and Kiel in Germany.

Both Athena Seaways and Victoria Seaways are accessible for passengers with reduced mobility. See below for an overview of our facilities:

Athena Seaways & Victoria Seaways

Lifts:

Suitable for regular sized, manual wheelchairs. One lift. Dimensions: 203 cm x 180 cm, door width 93 cm;

Restrictions: Lift available from deck 4 to deck 6. Escalator can be used between deck 3 & 4 and between deck 4 & 5

Accessible Toilet Facilities:

Available on deck 5

Accessible Cabins:

One accessible cabin available Assistance available for disabled passengers boarding and disembarking

Kapellskär - Paldiski

Our ship, Optima Seaways sails each day between Kapellskär in Sweden to Paldiski in Estonia and is accessible for passengers with reduced mobility. See below for an overview of our facilities:

Lifts: Suitable for regular sized, manual wheelchairs. Dimensions: 119 cm x 113 cm, door width: 75 cm. Attention - high threshold before entering the elevator from the third and fourth decks
Accessible Toilet Facilities: Available on deck 5
Accessible Cabins: Two accessible cabins available, on deck 5. If you park on deck 5, you will not need to get the lift to your cabin. The width of the fifth deck entrance door is 75 cm;
Assistance available for disabled passengers boarding and disembarking

Hanko - Paldiski

Our ship MS Sailor sails up to nine times per week between Hanko and Paldiski and our ship is accessible for passengers with reduced mobility. For additional assistance onboard, please visit our reception on deck 4. See below for an overview of our facilities:

Lifts:

Suitable for regular sized, manual wheelchairs. Available between deck 2 – 4. Dimensions: 198cm x 143 cm x 86cm. There is a door before the lift and step is 4cm. The corridor that leads to the lift has steps on both sides of 31cm height.

Restrictions: No lift to decks 5 – 7

Accessible Toilet Facilities:

Available on deck 4

Accessible Cabins:

There are no designated accessible cabins onboard, but the regular cabins can accommodate wheelchairs. The entrance door to the cabins is 67cm. Assistance available for disabled passengers boarding and disembarking

Information for Disabled Passengers

Here at DFDS we are committed to ensuring travel on our ferries across Europe are as comfortable as possible for all of our passengers. To find more information click here.