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2015 was financially a strong year for DFDS. Investment in customer focus and the continuous pursuit of operating efficiency enabled DFDS to benefit from growth in key markets and achieve a record profit before tax of DKK 1,043m in 2015, an increase of 108% compared to 2014. On this page we share a video and stories on how this result was achieved.
DFDS achieved a record result in 2015. In the series ‘How we did it’ you learn more about the people, ideas and strategies that contributed to the result.
Read about how DFDS managed to attract more passengers without compromising service levels or customer satisfaction through daily satisfaction survey, thorough internal trainings and focusing on cultural differences.