News and media
2015 was financially a strong year for DFDS. Investment in customer focus and the continuous pursuit of operating efficiency enabled DFDS to benefit from growth in key markets and achieve a record profit before tax of DKK 1,043m in 2015, an increase of 108% compared to 2014. On this page we share a video and stories on how this result was achieved.
DFDS achieved a record result in 2015. In the series ‘How we did it’ you learn more about the people, ideas and strategies that contributed to the result.
How to set a passenger record
Read about how DFDS managed to attract more passengers without compromising service levels or customer satisfaction through daily satisfaction survey, thorough internal trainings and focusing on cultural differences.