FAQs around Covid-19

DFDS is continuously and closely monitoring the recommendations from the national and international health authorities regarding Coronavirus/Covid-19. Furthermore, we are in close contact with the Danish Maritime Shipping Authorities and carefully monitoring the Coronavirus situation.


Will I need to quarantine upon arrival at my destination?

We advise you to check with the local authorities in the destination country and make sure you adhere to all local rules and documentation required to enter. A list of useful links, can be found at the bottom of this page.


How safe is it to travel with DFDS?

As our guests' safety and security are of the highest priority, we have, in line with WHO’s recommendations, introduced measures to minimize the spread of COVID-19, as well as the regular flu viruses that flourish each year:

Information is provided to all passengers about hygiene procedures and precautions to prevent the spread of infection.
• Hand sanitizer dispensers are installed everywhere on the ship for our passengers to use.
• Ongoing touchpoint cleaning.
• The ship has established procedures for any passengers who contract the virus, including quarantine measures.
• The ships’ crew is subject to strict measures and hygiene requirements.
• The ships carry a stock of masks to limit the spread of infection, if the need should arise.
• Links to relevant authorities can be found in the list below


What is the rebooking/refund policies in the current situation for routes in operation?

For the route between Copenhagen, Frederikshavn and Oslo until 30th of September 2023:
• For terms and conditions click here.

For the routes on the English Channel (Dover, Calais, Dunkirk) and the route between Dieppe and Newhaven until 30th of September 2023:
• For terms and conditions click here.

For the route between Amsterdam and Newcastle until 30th of September 2023:
• For terms and conditions click here.

For the routes operating in the Baltics::
• For terms and conditions click here.

For all other routes: normal terms and conditions apply.

For further information regarding your booking, please contact us via email and remember to include your current travel date in the subject line + booking number. E-mail addresses for each country can be found in the list below.


How does the Travel Credit work?

Your Travel Credit is equivalent to the paid amount on the booking that was cancelled. Your credit sits on the cancelled booking so you only need to inform us of the cancelled booking number when redeeming.

This credit excludes group bookings. Please contact us to discuss your group booking.


Can I use my Travel Credit on all routes?

Yes, your Travel Credit can be used on all our passenger vessels.

Exception: If your travel credit was issued for the Dieppe-Newhaven route, it can only be used for this route, in either direction.



What if the price of my future journey is higher than my original ticket price?

For re-bookings, customers must pay the difference in fare for the new date. Subject to availability. Should the price of your new booking be less than your original booking, any difference can be used towards upgrading your cabin or pre purchasing onboard catering subject to availability. No monetary refunds can be provided.


What is the best way to get in contact with DFDS?

The best way is to write an e-mail to us, using the relevant e-mail address found in the list below.

• If your original departure is more than one week into the future, contact should be made by e-mail
• If your original departure is in less than one week, contact should be made by phone

Our call centres are experiencing extraordinarily high call volumes for the time being. We read and respond to e-mails as fast as we can and appreciate your understanding and patience.


What e-mail address should I use when contacting DFDS about my booking?

UK: travel.sales@dfds.com
NL: nlinfo@dfds.com
FR: newhaven-dieppe@dfds.com
DE: service.de@dfds.com
DK: dkinfo@dfds.com
NO: kundeservice@dfds.com
LT: pax.lt@dfds.com
SE: sinfo@dfds.com
EE: pax.estswe@dfds.com


Which phone number should I use when contacting DFDS via phone about my booking?

UK: +44 0344 848 6090
NL: +31 0255 54 6666
FR: + 33 (0)800 650 100 (calling from France) / +44 (0)800 917 1201 (calling from UK)
DE: +49 040-38903-71
DK: +45 3342 3000
NO: +47 2162 1340
LT: +370 46 323 232
SE: +45 3342 3000
EE: +372 6 661 675


How do I contact the local Authorities in a specific country?

USEFUL OFFICIAL LINKS

UK: https://www.gov.uk/uk-border-control

NL: https://www.rivm.nl/coronavirus/covid-19/vragen-antwoorden

FR: https://www.gouvernement.fr/info-coronavirus

DE: https://www.auswaertiges-amt.de/en/einreiseundaufenthalt/coronavirus

DK: https://www.sst.dk/da/Viden/Smitsomme-sygdomme/Smitsomme-sygdomme-A-AA/Coronavirus/Spoergsmaal-og-svar

NO: https://www.regjeringen.no/no/tema/utenrikssaker/reiseinformasjon/korona_info/id2691821/

LT: https://urm.lt/default/en/important-covid19

SE: https://www.government.se/

EE: https://www.terviseamet.ee/et/uuskoroonaviirus

IE: https://www.gov.ie/en/publication/472f64-covid-19-coronavirus-guidance-and-advice/

BE: https://www.info-coronavirus.be/nl/faqs/

FI: https://thl.fi/en/web/infectious-diseases/what-s-new/coronavirus-covid-19-latest-updates

IT: http://www.salute.gov.it/portale/nuovocoronavirus/dettaglioFaqNuovoCoronavirus.jsp?lingua=italiano&id=228

WHO: https://www.who.int/news-room/q-a-detail/q-a-coronaviruses



Updates:

Find all our latest updates below