Collect Nectar points with DFDS

What does it cost to join?

Nothing. It's free.

How can I sign up?

If you have never had a Nectar account before, simply go online to register and order a card. Once you have done this your card and welcome pack will arrive within 2 weeks.

Alternatively, you can pick up a registration pack with a Nectar card enclosed at all participating companies including Sainsbury's and Esso.

Do I have to be a UK citizen to join?

No, but you need to have a resident address in the United Kingdom (i.e. England, Scotland, Wales and Northern Ireland), the Channel Islands or the Isle of Man to collect points. For further information visit Nectar.com.

How old do I have to be to collect Nectar points on DFDS?

To be a Primary Nectar Collector you must be 18 or older. Additional Collectors must also be over 18 except if they are on the Nectar account of their parent or legal guardian and the relevant Primary Collector is responsible for them and accepts they may redeem points for rewards. For further information visit Nectar.com

If my card's lost, stolen or damaged, what do I do?

Simply visit Nectar.com where you can manage your account, including placing a request for a replacement card to be sent to you. Alternatively, call the Nectar Helpline team on 0344 811 0811. They're available from 9am to 5:30 pm weekdays and from 9am to 5pm on Saturday. Nectar will send you a replacement card, and more importantly, ensure any points you have already collected are safe.

How do I update my Nectar account if my details change?

To update your account simply go to Nectar.com where you can manage your own account. Alternatively, call the Nectar Helpline team on 0344 811 0811. They're available from 9am to 5:30 pm weekdays and from 9am to 5pm on Saturday.

How do I collect points with DFDS?

You collect points on all online bookings at dfds.com/en-gb, except bookings where hotels are included. Your Nectar card must be correctly linked to the booking to collect points. To do this enter your Nectar card number in the Nectar card field when booking.

There is more than one traveler on the booking, can I center more than one Nectar card number?

No. The total Nectar points collected for the whole booking will be added to one Nectar account nominated by you.

How many points will I get with DFDS?

You will collect 2 points for every £1 spent when you book a mini cruise or ferry crossing on dfds.com/en-gb. Be aware that you are not collecting points on any hotel packages available with DFDS. Make sure you also look out for exciting offers to earn more Nectar points.

How can I find out how many Nectar points I have collected?

Simply visit Nectar.com. Once you have registered your online account you can see all your points activity and your balance.

I didn't have my Nectar card with me; can I claim the points I would have collected?

Unfortunately not. Nectar points can only be collected at the time of booking.

1. Collect 2 Nectar points per £1 when you book a ferry or mini cruise at dfds.com/en-gb.
   

   2. Earn Nectar points on online bookings across all routes at dfds.com/en-gb. 
      

      3. You can also earn Nectar points on other online purchase such as on board meals and insurance. Nectar points aren’t available on any hotel bookings. 
         

         4. To receive points your Nectar card number must be correctly linked to your DFDS account before the booking is complete. To do this, enter your Nectar card number in the Nectar card field when booking.
            

            5. Nectar points will be awarded within 28 days after travel is completed.
               

               6. DFDS will deduct points that have been granted for bookings that are subsequently cancelled or fraudulent. You can contact DFDS via phone, chat or email. Details at dfds.com/en-gb.
                  

                  7. Missing Nectar point claims will not be accepted after 2 months from the date you return from your travel. For example, if you return on 1 January, you will have until 1 March to complete your Missing Points Form.
                     

                     8. You cannot use your points to directly receive a discount with DFDS. 
                        

                        9. In the case of a cancelled sailing, customer’s departure date may move or they exercise their right to receive a refund. The customer will not receive additional Nectar points on the rescheduled sailing.