For your request for a refund of the difference, a screenshot should contain:

• Date and time when the screenshot was taken;
• Full itinerary;
• Full listing of individual ticket prices for each passenger, including credit / debit card charges and booking fees;
• Site name / logo.

You may need to take more than one screenshot to include all this information.

Yes, you must provide a full information of ticket prices for all passengers.

If the date and time do not automatically appear in the lower right corner of your monitor, please stretch the taskbar. You can do this by moving the mouse cursor until the pointer turns into a double-sided arrow. Click and drag the taskbar up until the date and time appear on it.

We will respond to your request within five business days. As for reimbursement, it may take up to 28 days after the application has been verified.

When comparing costs, we always compare the final price. It includes: fees for using a credit or debit card and fees for making reservations through a travel agency's website.