Covid-19 Important Updates

What is the rebooking/refund policies in the current situation for routes in operation?

For the routes on the English Channel (Dover, Calais, Dunkirk) until 30th of September 2023:

• For terms and conditions click here.

For the route between Amsterdam and Newcastle until 30th of September 2023:

• For terms and conditions click here.

For the route between Copenhagen, Frederikshavn and Oslo until 30th of September 2023:

• For terms and conditions click here.

For further information regarding your booking, please contact us via email and remember to include your current travel date in the subject line + booking number.

How does the Travel Credit work?

Your Travel Credit is equivalent to the paid amount on the booking that was cancelled. Your credit sits on the cancelled booking, so you only need to inform us of the cancelled booking number when redeeming.

This credit excludes group bookings. Please contact us to discuss your group booking.

Can I use my Travel Credit on all routes?

Yes, your Travel Credit can be used on all our passenger vessels.

Exception: If your travel credit was issued for the Dieppe-Newhaven route, it can only be used for this route, in either direction.

What if the price of my future journey is higher than my original ticket price?

For re-bookings, customers must pay the difference in fare for the new date. Subject to availability. Should the price of your new booking be less than your original booking, any difference can be used towards upgrading your cabin or pre purchasing onboard catering subject to availability. No monetary refunds can be provided.

What is the best way to get in contact with DFDS?

The best way is to write an e-mail to us, using the relevant e-mail address found in contact us page.

If your original departure is more than one week into the future, contact should be made by e-mail.

If your original departure is in less than one week, contact should be made by phone.