FAQs

Age limits

Onboard our UK - France routes, a parent or guardian must accompany people under the age of 18 years.

Minors aged 16 years and 17 years who are not travelling with an adult over 18, must have a letter of consent from their parents/guardians. However, failure to produce this letter at check-in may result in refusal of travel. For more information, please see our Terms and Conditions, Section 7.

Vehicle Information

Ensure you know your vehicle’s height and length, including any bike racks or roof boxes, and select the correct vehicle type when booking. Incorrect declarations may result in refusal or extra charges at the port. Visit our vehicle page if you’re unsure about your vehicle category.

You can amend your vehicle registration via 'My Booking' hub or for free at the port check-in. For hire cars without a registration number, use ‘TBC’ and update it at the port check-in for free.

Can I book several vehicles on one ticket?

Unfortunately, you can only book one vehicle, per ticket.

Can I travel with a roof box/bike rack?

You are welcome to travel with a roof box or bike rack free of charge if it fits in the overall dimensions of your vehicle. If it exceeds this, you will need to move to the next size category, which can be done via the ‘My Booking' hub.

Can I travel as a Foot Passenger?

On our Rosslare - Dunkirk route we are unable to accept foot passengers on these routes. To use this service, you must have a vehicle.

Can I book a specific cabin and/or book several cabins next to each other?

We cannot guarantee individual cabin numbers, nor can you preselect the cabin number, therefor we cannot guarantee you will have cabins next to other passengers in your group. You will of course always be offered the category booked e.g. Seaview. You can always request a change of cabin at check-in if availability allows this.

Is there a limit to how many people can stay in a cabin?

You cannot over occupy our cabins, unless it is by 1 infant under the age of 4.

I’m experiencing payment issues, what should I do?

If you are experiencing payment issues, please contact our team who will assist you further.

I’ve cancelled my booking; will I get a refund?

Please refer to the Terms and conditions you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.

You can make changes to your reservation online through the 'My Booking' hub, where you’ll see any amendment fees and fare differences before confirming.

I can't amend my booking online, what should I do?

If you are unable to make the amendment online, please ensure it complies with our Terms and Conditions. If you need to speak to a member of our team, you can contact us here.

Changing your booking

If you need to update your booking, such as removing a pet or passenger, change passenger details, or adding extras, use the ‘My Booking' hub. You can also make changes at the port during check-in.

Up to what point can an amendment be made to a booking?

On our Rosslare - Dunkirk route, you can make amends to bookings up to 2 working days before your date of departure. Charges may apply.

What kind of ID/documentation do I need to travel?

For information regarding travel documents and preparing for your trip, simple head over to our dedicated page here.

It is your own responsibility to make sure you follow the government rules around travel. DFDS aren't liable if you get refused travel.

What is the baggage allowance?

There is no weight limit of your baggage when travelling by ferry with DFDS. For the safety of yourself, other passengers, and our crew you must be able to handle and carry your luggage independently.

Can I bring food and drink on board?

You are allowed to bring soft drinks and food onboard however they must be consumed within your cabin and not in any public areas.

Inclusive meals

On your crossing from Ireland to France, your meals are included! Head to our self-service restaurant area where you can help yourself to freshly prepared meals. Soft drinks and tea/coffee is also included.

Please inform us of any dietary requirements, and our chefs will be happy to accommodate vegetarian, vegan and gluten-free diets, among others. You will enjoy a total of 3 or four meals onboard depending on the crossing, and you can be sure that there will be something for the whole family to enjoy.

Can I bring my travel cot to use on the ferry?

You are only allowed to use a travel cot in our Commodore cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the Commodore cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.

What time should I check-in for my sailing?

You can find the relevant check-in times on our dedicated page here.

What is the address of the terminal?

All port addresses can be found on our terminals page.

I’m running late to the port, what should I do?

If you are running late to the port, please don’t worry. Simply contact us at the earliest convenience and advise us if you're going to be late, before check-in closes, so we can amend your booking, so you don't lose your ticket. If you wish to move your ticket, fees may apply.

What facilities are available at the port?

To read more about terminal facilities, please click here.

Can I charge my electric vehicle at the port or onboard?

We currently don’t have charging facilities for electric vehicles onboard or at the port.

Is there a lift on the ferry?

Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.

When do I need to leave my cabin?

Check-out is normally 2 hours before arrival, though you will be informed of the arrangements on your crossing. Complimentary tea, coffee and juice is available in our restaurant area whilst you wait to arrive/disembark. You must leave your cabin clean at check-out.

Are there medical facilities onboard?

All our crew are first aid trained, however we do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.

Is there an ATM onboard and what forms of currency are accepted?

We do not have an ATM onboard; however, we accept Euro and GBP in the form of cards and cash.

Can I smoke & vape onboard?

Smoking and vaping are prohibited onboard unless you are in a designated area on the outside deck.

Is there Wi-Fi onboard?

Onboard, we offer free Wi-Fi on both vessels. It’s ideal for checking emails and browsing the internet while you’re onboard.

What is included in my Inclusive meals onboard?

All crossings include access to our buffet style restaurants, with soft drinks such as juice e.g. cordial and tea/coffee included. A total of four meals are served onboard during the crossing. Our chefs onboard will happily accommodate any dietary requirements and preferences. Check out our sample menu.

Accessibility onboard

All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs, except for the Recliner Lounge on the Optima Seaways, this is not wheelchair friendly.

How do I request assistance?

To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel.

Is there a lift on the ferry?

Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.

Do you offer Accessible Cabins?

Yes, onboard Rosslare - Dunkirk route we provide accessible cabins, that can accommodate passengers travelling who may with accessible needs and reduced mobility.

I’m travelling with an Assistance Dog; can I stay in any cabin type?

If you are traveling with an assistance dog, you can stay in either a pet-friendly or an accessible cabin.

Guide, hearing, assistance & emotional support dog

DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International (ADI) and the International Guide Dogs Federation (IDGF) programmes.

Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to. You will be asked to provide documentation.

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.

Allergies, dietary requirements & medication

If you have allergies or dietary requirements, please ensure you advise us at the time of booking and make yourself known with our crew onboard in the restaurants, should you wish to dine.

We will allow you to store medication but please speak with the Guest Service Centre onboard to arrange it. More information can be found here.

Here at DFDS we know your furry friends are family, so why not bring them along for the adventure too? With our pet travel page, we’re confident you and your pet will find all the answers you're looking for.

As you may have heard in the media, several changes are coming to how the European Union and United Kingdom control their borders.

EES

The EU is introducing the European Entry Exit System (EES), an automated IT system for registering non-EU nationals travelling for a short stay, each time they cross the external borders of European countries. The date of commencement is to be confirmed. More details can be found on the official Entry/Exit System website.

ETIAS

In the future, most non-EU citizens will be required to have a travel authorisation (ETIAS) to enter most European countries. The date of commencement is yet to be confirmed. More details can be found on the official ETIAS website.

UK eVisa and ETA

Travel requirements to the UK are changing. The UK is transitioning from physical immigration documents, such as biometric residence permits (BRPs), passports containing visa vignette stickers and ink stamps, or biometric residence cards (BRCs), to eVisas. If you hold a UK visa and use a physical immigration document to prove your rights, take action now by creating a UK Visas and Immigration account to access your eVisa: www.gov.uk/eVisa.

If you already have an eVisa, ensure your travel information is up to date by notifying the UK Government about the passport you intend to use if it is not already linked to your eVisa account: www.gov.uk/update-uk-visas-immigration-account-details.

Those who are visa-exempt for short visits to the UK, i.e. visits of up to six months, will still need to obtain an Electronic Travel Authorisation (ETA), which is digital permission to travel.

For Non-European Visitors:

• You can apply for an ETA for your future travel now.
• An ETA is now mandatory for travel to the UK.

For EU-area citizens/European Visitors:

• Applications for an ETA are now open.
• An ETA will be needed for travel to the UK from 2 April 2025.

To check your specific ETA requirements and apply, please visit: www.gov.uk/electronic-travel-authorisation

DFDS recommends that customers only use the official UK Government website to obtain their UK ETA

DFDS is fully preparing for the arrival of these new measures, cooperating with the relevant authorities to ensure that we continue to carry our passengers on their journeys without major disruption.

We will inform you of the travel requirements that will be applicable to you where those are known at the time of booking.  We will contact you with details of any updated information after booking. However, please note that it is the responsibility of passengers to ensure that they are in permission of the correct documentation and completed relevant formalities.

Age limits

Onboard our Baltic Sea routes, a parent or guardian must accompany people under the age of 18 years. Minors aged 16 years and 17 years who are not travelling with an adult over 18, must have a letter of consent from their parents/guardians. However, failure to produce this letter at check-in may result in refusal of travel. For more information, please see our Terms and Conditions, Section 7.

Vehicle Information

Ensure you know your vehicle’s height and length, including any bike racks or roof boxes, and select the correct vehicle type when booking. Incorrect declarations may result in refusal or extra charges at the port. Visit our vehicle page if you’re unsure about your vehicle category.

You can amend your vehicle registration via 'My Booking' hub or for free at the port check-in. For hire cars without a registration number, use ‘TBC’ and update it at the port check-in for free.

Can I book tickets on the day of the departure?

Yes, you can book a ticket at port on the day of departure. But for the best prices and to make sure there is availability we do advise to prebook. Please note that online bookings close 5 hours prior to departure.

Are passengers without a vehicle allowed on the ship?

On the Klaipeda - Karlshamn and Klaipeda - Kiel route you are allowed to travel as a foot passenger or with a vehicle. On the Paldiski - Kapellskar route only passengers with vehicles are allowed to travel.

What does a place in the cabin (for women / men) mean?

A place in the cabin means that you buy a bed within a shared cabin (for men / women). During the trip you will share the cabin with other passengers.

Can I book a specific cabin and/or book several cabins next to each other?

We cannot guarantee individual cabin numbers, nor can you preselect the cabin number, therefor we cannot guarantee you will have cabins next to other passengers in your group. You will of course always be offered the category booked e.g. Seaview. You can always request a change of cabin at check-in if availability allows this.

Is there a limit to how many people can stay in a cabin?

You cannot over occupy on our cabins unless it is by 1 infant, and the infant would have to share with the parents. In Commodore de Luxe cabins in Aura and Luna Seaways ferries can travel 2 adults +2 infants with additional baby cot.

I’m experiencing payment issues, what should I do?

If you are experiencing payment issues, please contact our team who will assist you further.

I’ve cancelled my booking; will I get a refund?

Please refer to the Terms and conditions you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.

You can make changes to your reservation online through the 'My Booking' hub, where you’ll see any amendment fees and fare differences before confirming.

I can't amend my booking online, what should I do?

If you are unable to make the amendment online, please ensure it complies with our Terms and Conditions. If you need to speak to a member of our team, you can contact us here.

Changing your booking

If you need to update your booking, such as removing a pet or passenger, change passenger details, or adding extras, use the ‘My Booking' hub. You can also make changes at the port during check-in.

What kind of ID/documentation do I need to travel?

For information regarding travel documents and preparing for your trip, simple head over to our dedicated page here.

What is the baggage allowance?

There is no weight limit of your baggage when travelling by ferry with DFDS. For the safety of yourself, other passengers and our crew you must be able to handle and carry your luggage independently.

Can I bring food and drink on board?

You are allowed to bring soft drinks and food onboard however they must be consumed within your cabin and not in any public areas.

Can I prebook meals?

Yes, you can prebook meals prior to your travel. To do this log into ‘My Bookings’ page, alternatively, contact us here.

Can I bring my travel cot to use on the ferry?

You are only allowed to use a travel cot in our Commodore cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the Commodore cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.

What time should I check-in for my sailing?

You can find check in times on our dedicated page here.

What is the address of the terminal?

All port addresses can be found on our terminals page.

I’m running late to the port, what should I do?

If you are running late to the port, please don’t worry. Simply contact us at the earliest convenience and advise us if you're going to be late, before check-in starts, so we can amend your booking, so you don't lose your ticket. If you wish to move your ticket, fees may apply.

Where can I find information about travel updates?

You can find travel updates on our Travel Updates page and Twitter page.

Can I charge my electric vehicle at the port or onboard?

Unfortunately, we do not currently have any charging facilities for electrical vehicles either on board or at the port.

Are there parking options at the terminal?

Klaipeda: Car parking area is available for the passengers at the terminal. Short term is free of charge and long term could be booked in the terminal for an additional fee.

Karlshamn: Public parking is allowed for 7 days.

Kiel: During the day (max 12h) passengers can park their car in front of the terminal in designated area. Long term is available to book at check-in for additional fee.

Paldiski: Only short-term car parking is available.

Kapellskär: Parking at the port which can be booked on arrival at the Terminal Building for additional fee.

Are there medical facilities onboard?

All our crew are first aid trained, however we do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.

Is there a lift on the ferry?

Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.

Is there an ATM onboard and what forms of currency are accepted?

We don’t have an ATM onboard; and we accept Euro and SEK (only in Paldiski -Kapellskar route) in the form of cards and cash.

Is there Wi-Fi onboard?

Klaipeda - Karlshamn/Klaipeda - Kiel route:

We do provide Wi-Fi service. Now, you can conveniently purchase this service in advance with 10% discount via phone or connect to "DFDS-guest" on board, follow instructions, pay by card or at the ferry check-in and enjoy immediate internet access. Please note that our vessels operate using the Telenor Maritime satellite network, which may impose higher tariffs for making and receiving calls. We recommend contacting your telephone service provider for a detailed overview of potential charges before use.

Paldiski - Kapellskär route:

We do provide Wi-Fi service. Now, you can conveniently purchase this service in advance with 10% discount via phone or connect to "DFDS-guest" on board, follow instructions, pay by card or at the ferry check-in and enjoy immediate internet access. Please note that our vessels operate using the Telenor Maritime satellite network, which may impose higher tariffs for making and receiving calls. We recommend contacting your telephone service provider for a detailed overview of potential charges before use.

What dining facilities are there onboard?

When it comes to dining onboard Baltic Sea routes, you will be spoilt for choice. We have two tantalising restaurants to tempt you.

More information can be found below:

Restaurants Onboard | Klaipeda to Kiel | DFDS
Restaurants Onboard | Paldiski to Kapellskar | DFDS
Onboard Restaurants | Klaipeda to Karlshamn | DFDS

Can I smoke & vape onboard?

Smoking and vaping are prohibited onboard unless you are in a designated area on the outside deck. There will be signs onboard to show you where you can and can't smoke.

Accessibility onboard

We have five ships that run on our Baltic Sea routes: Aura Seaways, Luna Seaways, Regina Seaways, Victoria Seaways & Sirena Seaways. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs.

How do I request assistance?

To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel.

Is there a lift on the ferry?

Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.

Do you offer Accessible Cabins?

Yes, onboard we provide accessible cabins, that can accommodate passengers travelling who may with accessible needs and reduced mobility.

I’m travelling with an Assistance Dog; can I stay in any cabin type?

If you are traveling with an assistance dog, you can stay in either a pet-friendly or an accessible cabin.

Guide, hearing, assistance & emotional support dog

DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International (ADI) and the International Guide Dogs Federation (IDGF) programmes.

Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to. You will be asked to provide documentation.

Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.

There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.

Allergies, dietary requirements & medication

If you have allergies or dietary requirements, please ensure you advise us at the time of booking and make yourself known with our crew onboard in the restaurants, should you wish to dine.

Here at DFDS we know your furry friends are family, so why not bring them along for the adventure too? With our pet travel page, we’re confident you and your pet will find all the answers you're looking for.

The cabin I want is not showing online?

This could be due to the cabin being sold out or not available on the product you have booked. You can always check to see the availability of different cabins onboard in the GSC.

The event I want to travel on is sold out, can I sign up for a waiting list?

We do not have a waiting list, as all capacity available is shown in our online booking flow.

Can I book a specific cabin and/or book several cabins next to each other?

We cannot guarantee individual cabin numbers. You will of course always be offered the category booked e.g. seaview. You can always request a change of cabin at check-in if availability allows this.

Is there a limit to how many people can stay in a cabin?

You cannot over occupy on our cabins unless it is by 1 infant, and the infant would have to share with the parents.

How can I book several vehicle categories on one booking?

It's not currently possible to book two categories on the same booking online. We recommend you make your booking online and respond to your booking confirmation with the amendment needed. If booking in high season we recommend contacting us to check availability.

How do I know which category my car belongs to?

Please make sure you know the height and length of your vehicle including any extra bike racks or roof boxes, and choose the vehicle type and size that matches. Vehicles declared incorrectly at the time of booking risk being refused boarding or may be subject to additional charges at the port.

Is there age restrictions / do you offer an unaccompanied minor service?

Unfortunately, we do not offer an unaccompanied minor service due to the length of the journey and security regulations. We allow people aged 16 and up to travel as a transportation passenger. If you are travelling on a minicruise we do advise you have to be 18 years old or be accompanied by an adult.

Do you have any discounts for group bookings?

If you are travelling for a special occasion and a minimum of 10 people you can contact us on +45 33 42 30 10 or incoming@dfds.com.

Can I reserve a ticket and pay for it later?

You can't reserve DFDS tickets as we work with a flexible price system so you would have to pay at time of booking.

My payment didn't go through, what happened?

We only accept certain payment types, please make sure you are using one of these when making your booking. If the issue persists please contact your bank for further details.

How much does it cost to change the date and how do I do it?

Amendments can be made online on My Booking page. This will show you any amendment fees and difference in fare price, before confirming the change.

Will I receive a refund if I cancel?

Please see the T&C you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.

I'm trying to amend my booking online, but I can't do it. What do I do?

If you are unable to make the amendment online please check that the change meets our terms and conditions. You can contact us on +44871 522 9966 or travel.sales@dfds.com (Calls cost 13p per minute plus your telephone company's access charge.)

Do all travellers on a booking need to check-in and board at the same time?

No, you don't need to board as a group unless booked for an event/group and it is stated on your booking documents. Anybody booked on the guest list of a booking can enter, as long as they can refer to a booking number.

What kind of ID/documentation do I need to travel?

Scandinavian travellers: drivers license but we advise passport, as that is the only document that can be used for identification outside own country.
EU/Schengen countries: passport.
Other countries: passport and valid visa for the country you are entering.

It is your own responsibility to make sure you follow the government rules around travel. DFDS aren't liable if you get refused travel.
Information for entering Denmark
Information for entering Norway

Do I need to bring my booking confirmation?

You can either bring your booking confirmation or have your booking number ready for the check-in staff.

What is the baggage allowance?

There is no weight limit of your baggage when travelling by ferry with DFDS. You do however need to be able to safely handle everything yourself.

Are there parking options at the terminal?

Oslo:
Car parking (Aimo Park), both long term and short term is just outside the Terminal. Register your license plate number on the parking machine which is located between the long term and short term parking areas. Payment by Visa, Master or Eurocard. 74 NOK pr hour and 400 NOK per 28 hours. You can pay on the machine or through the EasyPark app (+15%). Please notice that parking is prohibited for motorhomes.

There are several other private parking options near the terminal.

Frederikshavn:
Few parking spaces are available inside the terminal area. We advise you to park on the parking spaces offered by Port of Frederikshavn at Sydhavnsvej 1, 9900 Frederikshavn. From here it's a 10min walk to the terminal using the overhead gangway.

Copenhagen:
DFDS offers a limited amount of parking spaces at the terminal. Please call us on +448715229966 or email travel.sales@dfds.com to check availability. Prices are 390DKK for a minicruise.

There are several other private parking options near the terminal. Nearest larger parking garage is Amerika Plads N. 300m from the terminal run by APCOA Parking. For prices and availabilty pleace check with APCOA.

Can I pre-order meals on board?

Yes, you can pre-order your meals on board when you book your trip online. You can also add meals to your booking on your profile or by contacting us at +45 33 42 30 00.

You can see our selection of meals and drinks here.

Note! If you wish to pre-order meals, this must be done no later than the day before departure.

Do you offer alternatives for vegetarians, vegans, and those with gluten allergies, etc.?

Yes, we can accommodate all types of dietary needs, and we offer a range of different options on board. Once you are seated in the restaurant, we recommend that you inform our crew of any allergies so that we can better assist you in finding the right dishes. You are also welcome to contact us in advance so that we can notify the crew before you travel.

Can I add a welcome package to my cabin?

Yes, we offer the following welcome packages on board:

• 1: 2 beers, 2 waters, and a small bag of chips - 19 EUR
  
• 2: 2 non-alcoholic beers, 2 waters, and a small bag of chips - 19 EUR
  
• 3: 4 sodas and a small bag of chips - 19 EUR
  
• 4: 1 bottle of champagne, peanuts, and grapes - 53.50 EUR
  

You can pre-order your welcome package by contacting us at +45 33 42 30 00.

When do I need to check-in?

Check-in normally closes 15min before departure. Please check your booking confirmation for check-in and boarding times. Please be aware of traffic and high volumes in peak season.

What happens if I am running late?

If you are late for check in, your ticket is unfortunately forfeited. Please check latest check-in and boarding time on your itinerary.

What's the address of the terminal?

Oslo:
Akershusstranda 31
0150 Oslo
Norway

Frederikshavn:
Færgehavnsvej 16
9900 Frederikshavn
Denmark

Copenhagen:
Dampfærgevej 32
2100 Copenhagen
Denmark

All port addresses can be found on our terminals page.

When do I need to check-in?

Check-in normally closes 15min before departure. Please check your booking confirmation for check-in and boarding times. Please be aware of traffic and high volumes in peak season.

Are there parking options at the terminal?

Oslo:
Car parking (Aimo Park), both long term and short term is just outside the Terminal. Register your license plate number on the parking machine which is located between the long term and short term parking areas. Payment by Visa, Master or Eurocard. 74 NOK pr hour and 400 NOK per 28 hours. You can pay on the machine or through the EasyPark app (+15%). Please notice that parking is prohibited for motorhomes.

There are several other private parking options near the terminal.

Frederikshavn:
Few parking spaces are available inside the terminal area. We advise you to park on the parking spaces offered by Port of Frederikshavn at Sydhavnsvej 1, 9900 Frederikshavn. From here it's a 10min walk to the terminal using the overhead gangway.

Copenhagen:
DFDS offers a limited amount of parking spaces at the terminal. Please call us on +44 871 522 9966 or email at travel.sales@dfds.com to check availability. Prices are 390DKK for a minicruise.

There are several other private parking options near the terminal. Nearest larger parking garage is Amerika Plads N. 300m from the terminal run by APCOA Parking. For prices and availabilty pleace check with APCOA.

What happens if I am running late?

If you are late for check in, your ticket is unfortunately forfeited. Please check latest check-in and boarding time on your itinerary.

What forms of payment are accepted on the ferry?

All prices are in DKK. Cash withdrawals in DKK and NOK can be made from the ship's ATM on Deck 7. You can pay with regular currency and debit cards anywhere on the ship.

Can I bring my travel cot to use on the ferry?

You are only allowed to use a travel cot in our premium cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the premium cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.

Can I stay in the car during the crossing?

Due to health and safety reasons you will not be able to stay in the vehicle as the car deck has to be locked during the crossing. Please make sure you get all of your needed luggage out of your vehicle as you will not be able to return to it during the crossing.

Is smoking allowed?

Smoking is prohibited onboard unless you are in a designated area on the outside deck. There will be signs onboard to show you where you can and can't smoke. You can also ask our crew for further details.

Are there medical facilities onboard?

All our crew are first-aid trained. We do not have any medical facilities onboard so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.

Is there Wi-Fi onboard?

We do offer Wi-Fi. Telenor Maritime is the service provider and access can be bought via your phone when logging onto the Wi-Fi or in the Guest Service Centre onboard. The Wi-Fi access code is limited to one device at a time.

Free Wi-Fi is available for all Commodore and Conference guests. Commodore guests must state their cabin number at the reception on deck 7 to access their free Wi-Fi.

Please note; ensure you're using the correct settings on your phone and deactivate roaming, or there is a risk you’ll be invoiced to your phone bill.

Can I use my own data connection onboard?

Please be aware that ships have a functioning satellite network Telenor Maritime, from which higher tariffs apply for making and receiving calls. Please contact your telephone company for a more detailed overview before using it.

Can I travel with pets?

Yes, you can travel with a pet. Pets are only allowed in a pet-friendly cabin. Pets need to be booked onto the ticket and this can only be done by contacting us. For more information visit our pet travel page.

Why can't I leave my pet in the vehicle?

The temperature on the car deck fluctuates and due your pet's comfort and wellbeing we don't offer this service.

What documents do I require for my pet?

Your pet needs a valid passport that is aligned with government pet travel rules of the country you are travelling to and from. Please see more information on our pet travel page.

Is my pet allowed in public areas?

All pets must remain in the pet friendly cabin, unless they are classed as a guide dog or service animal, paperwork would need to be provided.

Do you offer a range of food for different health and lifestyle requirements? (glutenfree/lactose/vegan)

We can offer a range of different meal options onboard. If you have any specific requests please let us know so we can advise the ship in advance.

Do you offer wheelchair cabins?

We do have wheelchair accessible cabins, both inside and seaview. These are not bookable online, please contact us for further details.

I am on medication that needs to be refrigerated, where can I do this?

We will allow you to store medication but please speak with the Guest Service Centre onboard to arrange it.

Is there somewhere I can heat up my baby's milk?

We do offer this service. Please go to the Guest Service Centre onboard.

Is there a lift on the ferry?

Yes we do have lifts on our ferries. If you require to be parked near one, you must let us know at the time of booking.

Travel Credit for use against future bookings was issued as a result of Covid-19. As of 30th September 2023, Travel Credit has expired which means it is no longer valid and cannot be redeemed.

Should you require further assistance regarding travel credit please email directly quoting your booking reference.

We have gathered a collection of frequently asked questions regarding the sale of the Oslo-Frederikshavn-Copenhagen route to Gotlandsbolaget, which you can find here.