There are many different reasons why your card payment may have been declined, we do not have access to information regarding your card and cannot see why a transaction has been declined. Please ensure that the card details are entered correctly, and that you have sufficient funds in your account to make the payment. If you are still having problems, you may need to contact your card issuer.
In the first instance you should double check your online account here before creating a new reservation with DFDS as a booking may have been generated.
Online debit/credit card payments can be declined for the following reasons:
- Entering incorrect card details including card number and CVV code.
- Incorrect Card validity dates
- The 3D security password been entered incorrectly
- The card provider has rejected the payment request.
- Your bank may flag any unexpected activity on your account.
- Billing address entered correctly.
Sometimes online card payments can be pre-authorised but it is then rejected by our payment system automatically, the transaction is voided for a number of reasons.
You will receive notification that your payment has been unsuccessful. In these circumstances, you will find after checking with your bank that the funds have been authorised for payment from your account. However, in this situation DFDS has not received any payment due to a rejected transaction. The monies are therefore frozen by your payment card and then it is automatically returned to your payment account within 3-5 working days.
If your monies are not returned to your payment card within 5 working days, please contact our customer service department. We will require your card number together with the transaction ID from your bank and their email address. This will enable us to contact your bank requesting to pre-authorise the release of the frozen funds back to your payment card account.