Legal information
The information on this page applies across the DFDS group of companies, unless otherwise explicitly stated. Additional legal information which is country or service-specific may be published elsewhere.
Terms of business
DFDS Terms and Conditions
Please find our General Terms & Conditions available to download below.
DIESEL / PETROL The transport of petrol/diesel fuel cans onboard is specifically forbidden, full or empty. This is as stated in our T&C’s. We want to emphasise there is no shortage of diesel or petrol in North-East England or Scotland.
Terms & conditions for freight shipping until 31 December 2022
Terms and conditions for the transport of goods with DFDS are defined by law and by the North Sea Freight Conditions of Carriage (NSFCC), together with the Green Card. Details are available below or on request from your DFDS representative.
Please note: insurance covering transportation of cargo and articles of transport is not the responsibility of DFDS. Insurance should be arranged by the transporting customer.
Terms & conditions for freight shipping after 1 January 2023
Terms and conditions for the transport of goods with DFDS are defined by law and by the DFDS Ferry Terms and Conditions together with the Green Card. Details are available below or on request from your DFDS representative.
Terms & Conditions for Terminal Operations Immingham
Terms and conditions for the transport of goods with DFDS are defined by law and by the DFDS Ferry Terms and Conditions together with the Green Card. Details are available below or on request from your DFDS representative.
Terms & conditions for logistics services until 31 December 2022
All business is conducted according to DFDS Logistics Terms & Conditions. Details are available below or on request from your local DFDS representative.
Terms and conditions for Germany apply to logistics services provided by DFDS Germany ApS & Co. KG as agent to DFDS A/S.
Terms and conditions for UK apply to logistics services provided by DFDS entities based in the UK.
Terms and conditions for East apply to logistics services carried out fully or partly in the Baltic states, Eastern Europe, Russia and Asia.
General terms and conditions are applicable to all logistics services, except where the services are (i) provided by DFDS entities situated in UK or Germany or (ii) carried out fully or partly in the Baltic states, Eastern Europe, Russia and Asia.
Terms & conditions for logistics services after 1 January 2023
All business is conducted according to DFDS Logistics Terms & Conditions. Details are available below or on request from your local DFDS representative.
Website terms of use
These terms apply when you use our web site and related sub-sites and applications. To read our Website terms of use, please click here.
Responsible Disclosure Policy
We take security seriously. This policy explains how to disclose vulnerabilities with our systems responsibly. To read our Responsible Disclosure Policy, please click here.
Privacy policy
We respect your privacy. This policy explains how we deal with and protect your data.
Cookie policy
We use cookies to provide you with a more relevant experience on our web sites.
Customer Request form
Please contact us if you would like to erase your information. DFDS always attempts to respond as quickly as possible.
Passenger Rights
If you would like to view your rights as a passenger when travelling by sea, please click here.
Passenger Rights Claims Form
If you wish to make a claim, please complete the relevant form and submit it to our Customer Relations Team at UK.Customercare@dfds.com. Please click here to download.
Customer Care Satisfaction Surveys
For more information about our Customer Care department's Satisfaction Surveys, please click here.