DFDS logo
Pearl Seaways

Press Release


Date: 2 December 2018

DFDS has been named the 'World's Leading Ferry Operator' at the World Travel Awards for the eighth consecutive year.

The accolade was awarded last night (1 December 2018) at the World Travel Awards Gala Ceremony in Lisbon, Portugal. The most prestigious awards event in the industry, the World Travel Awards are given in recognition of outstanding achievements within the travel sector, rewarding those companies who consistently provide their customers with an exemplary service.

Winners are decided by votes from the public and travel industry professionals, which makes this an even more special award and win for DFDS. Here's what some of our most honest critics think is the reason we won:

Pete Akerman, Passenger Marketing Director at DFDS, commented: "We are delighted to be named 'World's Leading Ferry Operator' for yet another year, and we have our loyal DFDS customers and those that voted to thank.

"We always strive to provide outstanding customer service, which we believe to be at the heart of creating exceptional experiences; whether customers are enjoying one of our mini-cruise sailings or simply joining us for a comfortable crossing to get them from A to B.

"We pride ourselves on listening to customer feedback and therefore continually improve upon and refine our offering. This year is testament to that, with significant investment in new catering concepts on board our Newcastle-Amsterdam service, and our impending refurbishment of dining areas on board our Dover-Dunkirk ships. We'll continue to grow and evolve over the coming years."

The ferry operator also supports a range of charities, sports groups and not-for-profit organisations, and runs an apprenticeship programme to support future industry professionals.

DFDS operates a comprehensive passenger route network, including four routes from the UK to Europe via Dover-Dunkirk, Dover-Calais, Newhaven-Dieppe and Newcastle-Amsterdam. It also offers routes in Scandinavia and across the Baltic Sea, including a cruise ferry service from Copenhagen to Oslo and services from Germany to Lithuania, Sweden to Lithuania and Sweden to Estonia.
For further press information, please contact: Katie Raby / Arabella Halfhide / Charlotte Wright / Elsa Findlay Rooster PR T : +44 (0)20 3440 8930 E : DFDS@rooster.co.uk www.rooster.co.uk


DFDS Press Office 01304 874052 Dover.pr@dfds.com

About DFDS:

DFDS is Northern Europe’s largest integrated shipping and logistics company, with a network of around 30 routes and 50 freight and passenger ships.

DFDS prides itself on offering world-class facilities and services and the widest choice of ferry routes into northern Europe.

In the UK, the company operates passenger ferry services on routes from Dover to Calais, Dover to Dunkirk, Newcastle to Amsterdam and Newhaven to Dieppe.

DFDS has been named ‘Europe’s Leading Ferry Operator’ for eight years running (2012-2019), as well as the ‘World’s Leading Ferry Operator’ for the last seven years (2011-18).

DFDS currently operates up to 54 sailings a day between Dover and France on its Dover-Dunkirk and Dover-Calais routes. DFDS also offers two daily sailings between Newcastle and Amsterdam. In addition, the DFDS network includes a passenger and freight service between Newhaven to Dieppe, which has four daily sailings and is operated by Transmanche Ferries.

For further information about DFDS, or to find out about the latest sailing times, fares and offers across all routes from the UK, click here.

Vote European Awards 2024

Championing the Seas!  

We're elated to announce that DFDS has been named the World's Leading Ferry Operator 2023 at the prestigious World Travel Awards – our 13th consecutive win!

This accolade cements our commitment to providing unparalleled experiences for our passengers and reflects the hard work of our exceptional team members who are dedicated to ensuring each voyage is as exceptional as the next.

We are also proud to announce that we have been nominated as Europe’s Leading Ferry Operator 2024 and we’d love your support once again.