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Pearl Seaways

Press Release

DFDS reassures passengers following government quarantine announcement

• Ferry operator will continue to operate passenger routes between the UK, France and Holland • Company offers Travel Guarantee on French services, with free re-booking option up to 24-hours before departure • Extensive measures introduced to adapt ferries for socially-distanced travel

In the wake of the announcement by the government that France and the Netherlands has been added to the UK’s quarantine list, ferry company DFDS is reassuring travellers that it will continue to support their holiday plans.

The company, which runs 57 sailings per day on routes from Dover to Calais and Dunkirk, three per day between Newhaven and Dieppe, and daily crossings between Newcastle and Amsterdam, will continue to run passenger services to facilitate travel between the UK and the Continent.

“Customers with existing bookings, or those considering booking a holiday to Europe can rest assured that we will continue to operate our passenger routes between the UK, France and Holland. While arrangements may have changed for what they must do when they return from their break, we continue to provide a safe and relaxing means to travel to and from the Continent,” said Kasper Moos, head of DFDS’ short routes and passenger business.

DFDS has implemented a range of procedures and safety measures onboard its ships to allow for social distancing and ensure the wellbeing of passengers and crew. This includes enhanced cleaning regimes, reduced passenger capacity on each of its ships, provision of hand sanitiser at all customer touch-points and making the wearing of face-masks onboard its UK to France ships compulsory. On its Dover to France routes all bookings include a free meal in the onboard restaurants, meaning passengers can avoid having to break their journey to stop for food before getting onboard. The onboard dining experience on its Newcastle to Amsterdam route allows passengers the opportunity to dine together, a little further apart with pre-booked dinner and breakfast options to be selected during the online booking process.

For added peace of mind, DFDS is offering customers travelling on its routes from Dover and Newcastle a Travel Guarantee, meaning that customers can can cancel their journey and re-book for a future date for free. Customers simply need to call DFDS on 0044 344 8486090 before their planned trip is due to take place. The Travel Guarantee applies to all bookings for travel up to and including 31 December 2020.

Passengers are advised to check the latest travel advice for the UK, France and the Netherlands for guidance on self-isolating and whether they need to provide contact information upon arrival at their destination port.

Please note all passengers need to have a booking to travel before arriving at port.


Notes to editors:
Full terms and conditions for the Dover-Dunkirk, Dover-Calais and Newhaven-Dieppe routes are available at: https://www.dfds.com/en-gb/passenger-ferries/travel-guarantee. Terms and conditions for the Newcastle-Amsterdam route are available at: https://www.dfds.com/en-gb/passenger-ferries/travel-guarantee-newcastle-amsterdam.

For further press information, please contact:
Michelle Ulyatt / Sandy Fleming / Steve Loader
Roch PR
T: +44 (0) 1304 807744
E: dfdsteam@rochpr.com

About DFDS:
DFDS is Northern Europe’s largest integrated shipping and logistics company, with a network of around 30 routes and 50 freight and passenger ships.

DFDS prides itself on offering world-class facilities and services and the widest choice of ferry routes into northern Europe.

In the UK, the company operates passenger ferry services on routes from Dover to Calais, Dover to Dunkirk, Newcastle to Amsterdam and Newhaven to Dieppe.

DFDS has been named ‘Europe’s Leading Ferry Operator’ for eight years running (2012-2019), as well as the ‘World’s Leading Ferry Operator’ for the last nine years (2011-19).

DFDS currently operates up to 54 sailings a day between Dover and France on its Dover-Dunkirk and Dover-Calais routes. DFDS also offers two daily sailings between Newcastle and Amsterdam. In addition, the DFDS network includes a passenger and freight service between Newhaven to Dieppe, which has four daily sailings and is operated by Transmanche Ferries.

For further information about DFDS, or to find out about the latest sailing times, fares and offers across all routes from the UK, visit www.dfds.com.

Vote European Awards 2024

Championing the Seas!  

We're elated to announce that DFDS has been named the World's Leading Ferry Operator 2023 at the prestigious World Travel Awards – our 13th consecutive win!

This accolade cements our commitment to providing unparalleled experiences for our passengers and reflects the hard work of our exceptional team members who are dedicated to ensuring each voyage is as exceptional as the next.

We are also proud to announce that we have been nominated as Europe’s Leading Ferry Operator 2024 and we’d love your support once again.