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DFDS Customs services

Keep your business moving

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UK Border Operating Processes 2022

The Brexit process is set for its next steps with new customs regulations taking effect January 1st, 2022, which will impact our ferry transport between the EU and UK.

From January 1st onward, it will no longer be allowed to postpone declarations on goods entering the UK. Transporters must therefore have all relevant documents approved and clear customs in real time. Furthermore, shipments of agricultural products and foodstuffs with health certificates must be registered through Great Britain’s IPAFFS to be granted entry to the UK.

Sign up for our “A Step Ahead” webinar to learn more about the latest Brexit rules and how to maintain efficient transport and supply chains between the EU and UK.

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Where are your goods coming from and going?

Are you an importer? Exporter? Based in the EU? In the UK? You always need to make sure that you have an Economic Operator Registration and Identification number (EORI) number. You also have to submit customs documents before arriving at the port. Find out what else you need to do with our tailored checklists for EU- and UK-based customers.

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Everything you need to know about the new partnership between the UK and the EU: the tools and support to keep goods moving

Full-service UK entry and exit check

After 1 January, UK entry and exit mean more paperwork. You will need to get ready for customs declarations, sanitary references, safety and security control and more border inspections. Let us give you a Brexit readiness check and find out if you are all set for the new UK-EU relationship. We can also act as a Customs Broker, taking care of you and/or your customers’ Customs processes. Whatever your customs issue or degree of preparation – we can help.

DFDS Brexit Webinar


Watch our recorded webinars to find out about the new customs processes and what the future partnership between the UK and the EU will mean for your business.

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Q&A: Your top Brexit questions answered

What has changed? What is DFDS doing to avoid congestion and slow check-in at ports? Do unaccompanied trailers require a Security & Safety declaration? How can you prepare for UK border control?

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Brexit guide

All you need to know about how to get Brexit ready and what has been added to MyFreight.

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The most reliable freight shipping network

Fast and reliable point to point transport, advanced logistics, or a ferry cruise: our unique network consists of 35 logistics locations, 55 ferries, 8 port terminals, 9000 trailer and container units, 24 routes, and 8,000+ ferry and logistics experts with local know-how across Europe and Türkiye.

Contact information for UK imports

For all booking enquiries, please refer to the following:

Route Email address Phone number
Rotterdam – Immingham/ Felixstowe 0031 102084991
Gothenburg - Immingham 0046 31650810
Esbjerg - Immingham 0045 76206710
Cuxhaven - Immingham 0049 4721 79600
Norway - Immingham 0046 31650810
Ijmuiden - Immingham 0031 102084991

For UK Border Compliance / Customs status enquiries, please write to or call 0044 (0) 1469 562623.

Port codes

Are you handling import/export customs documentation and need to provide an office or port code? Find your relevant code below, and remember that the customs office code of exit/entry is the place where the goods cross the border.

Dieppe: FR003920

Calais: FR620001

Dunkirk: FR590002

Newhaven: GB003250

Dover: GB000040

Cross the Channel with the DFDS Spot online ticket

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Specify your transport needs, and we will provide you with the rate for your shipment.

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