FAQs
UK - France routes
Age limits
Onboard our UK - France routes, a parent or guardian must accompany people under the age of 18 years.
Minors aged 16 years and 17 years who are not travelling with an adult over 18, must have a letter of consent from their parents/guardians. However, failure to produce this letter at check-in may result in refusal of travel. For more information, please see our Terms and Conditions, Section 7.
Vehicle Information
Ensure you know your vehicle’s height and length, including any bike racks or roof boxes, and select the correct vehicle type when booking. Incorrect declarations may result in refusal or extra charges at the port. Visit our vehicle page if you’re unsure about your vehicle category.
You can amend your vehicle registration via 'My Booking' hub or for free at the port check-in. For hire cars without a registration number, use ‘TBC’ and update it at the port check-in for free.
Can I book several vehicles on one ticket?
Unfortunately, you can only book one vehicle, per ticket.
Can I travel with a roof box/bike rack?
You are welcome to travel with a roof box or bike rack free of charge if it fits in the overall dimensions of your vehicle. If it exceeds this, you will need to move to the next size category, which can be done via the ‘My Booking' hub.
Travelling with a bicycle
Onboard UK – France we are only able to accept 1 passenger per bicycle. If you are travelling on a tandem or with a child, please contact us here.
Can I travel as a foot passenger?
On our Dover - Calais/Dunkirk routes we are unable to accept foot passengers on these routes.
On our Newhaven – Dieppe route you are allowed to travel as a foot passenger.
Can I book tickets on the day of the departure?
Yes, you can book a ticket at port on the day of departure. But for the best prices, discounts and to make sure there is availability we do advise to prebook.
Priority boarding
Dover - France: This service costs £10 per vehicle and can be added at the time of booking. It is available exclusively for cars and motorbikes under 2.2m high on our Dover to France routes. Please note that pets are not allowed.
Newhaven - Dieppe: This service is limited to 4 vehicles per crossing and costs £20 per vehicle and can be added at the time of booking. It is available exclusively for cars under 2.2m high on our Newhaven to Dieppe routes. Unfortunately it is not possible to book priority loading if you would like to be parked next to a lift.
Premium lounge
Premium Lounge is available on our Dover – France routes and can be added when booking or through the ‘My Bookings’ hub. Please note: changing your departure time on the day of travel may affect your Premium Lounge availability.
I’m experiencing payment issues, what should I do?
If you are experiencing payment issues, please contact our team who will assist you further.
I’ve cancelled my booking, will I get a refund?
Refunds for cancelled bookings depend on the ticket type purchased for Dover – Calais/Dunkirk routes.
Economy Ticket: No, this ticket is non-refundable.
Premium Ticket: Yes - cancel up to 48hrs before your booking crossing time.
Refund requests must be submitted in writing within three months of cancellation. For full details, please refer to the Terms and Conditions agreed upon during booking.
You can make changes to your reservation online through the 'My Booking' hub, where you’ll see any amendment fees and fare differences before confirming.
I can't amend my booking online, what should I do?
If you are unable to make the amendment online, please ensure it complies with our Terms and Conditions. If you need to speak to a member of our team, you can contact us here.
Changing your booking
If you need to update your booking, such as removing a pet or passenger, change passenger details, or adding extras, use the ‘My Booking' hub. You can also make changes at the port during check-in.
Why can’t I see my booking in the App or online?
If you booked through a company or agent other than DFDS, your booking won’t appear in the App or online. To make changes, contact the company you booked with, unless it’s within 48 hours of departure. In that case, you can make changes with DFDS, but charges may apply.
What kind of ID/documentation do I need to travel?
For information regarding travel documents and preparing for your trip, simple head over to our dedicated page here.
Do I need to bring my booking confirmation?
You can either bring your booking confirmation or have your booking number ready for check-in.
What is the baggage allowance?
There is no weight limit of your baggage when travelling by ferry with DFDS. For the safety of yourself, other passengers, and our crew you must be able to handle and carry your luggage independently.
For Newhaven - Dieppe:
- Before embarking on the shuttle bus, foot passengers must leave their large luggage (larger than 56cm x 45cm x 25cm) in the dedicated baggage storage trolleys located in the terminal which will then be loaded on to the vessel. You will not be able to access your luggage during the crossing.
- Any hand luggage taken on board must not exceed 1 piece per person
- Any sport equipment must be transported in purpose-made carry case/bag and cannot exceed 2m length 1m hight 1.3m width
- Any large items must be prepared and be safe for the sea travel with maximum size of 2m length 1m hight 1.3m width
Can I bring my travel cot to use on the ferry?
Onboard Newhaven – Dieppe travel cots are permitted in all our cabins.
I’m travelling as a foot passenger, is there a bus transfer?
For information regarding bus transfers in Dieppe please head to our dedicated page here.
I’m travelling as a foot passenger on the Newhaven - Dieppe route
When travelling as a foot passenger on the Newhaven Dieppe route, you must be aware of the following:
- Before embarking on the shuttle bus, foot passengers must leave their large luggage (larger than 56cm x 45cm x 25cm) in the dedicated baggage storage trolleys located in the terminal which will then be loaded on to the vessel. You will not be able to access your luggage during the crossing.
- Any hand luggage taken on board must not exceed 1 piece per person
- Any sport equipment must be transported in purpose-made carry case/bag and cannot exceed 2m length 1m hight 1.3m width
- Any large items must be prepared and be safe for the sea travel with maximum size of 2m length 1m hight 1.3m width
What time should I check in for my sailing?
You can find the relevant check-in times on our dedicated page here.
What's the address of the terminal?
All port addresses can be found on our terminals page.
I’m running late / arriving earlier than planned
If you are running late or arriving to the port earlier than planned, there a few options we can offer to you depending on the ticket type you have purchased.
Dover – Calais/Dunkirk
Economy Tickets: Travel +/- 4 hours either side of your booked crossing, free of charge upon arrival to the port. If you would like to guarantee a sailing time, this can be changed with our Customer Care team, however fees will apply. Subject to availability.
Premium Tickets: Travel on any sailing within 72hrs either side of your booked crossing, free of charge upon arrival to the port, subject to availability.
If you wish to move your ticket outside of the above rules, amendment and any ticket fees will apply.
Newhaven – Dieppe
If you are running late to the port, simply contact us at your earliest convenience and we will assist you further.
Where can I find information about travel updates?
You can find travel updates on our Travel Updates page and X page.
What facilities are available at the port?
Dover:
Before Border controls there is a small passenger terminal with Costa Coffee kiosks & public toilets.
After check-in there is a Passenger Services Building which is located between Berths 7 and 8. Please ensure to follow the designated walkways.
Facilities include currency services, toilets, a cash point, free Wi-Fi, food and beverage options and a dog area outside. There is also a second dog area between Berth 2 and 3. More information can be found on the Port of Dover website.
Newhaven:
Located within the Newhaven ferry port terminal building, there is a seating area, toilet facilities and vending machines.
Can I charge my electric vehicle at the port or onboard?
We currently don’t have charging facilities for electric vehicles onboard or at the port.
Is there a lift on the ferry?
Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.
Are there medical facilities onboard?
All our crew are first aid trained, however we do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.
Is there an ATM onboard and what forms of currency are accepted?
We do not have an ATM onboard; however, we accept Euro and GBP in the form of cards and cash.
Is there Wi-Fi onboard?
We are pleased to offer free Wi-Fi service onboard. Simply select DFDS Guest Wi-Fi powered by Nowhere Networks onboard Dover – France and Newhaven - Dieppe routes.
Can I smoke & vape onboard?
Smoking and vaping are prohibited onboard unless you are in a designated area on the outside deck.
What dining facilities are there onboard?
With fish & chips and vegetarian options as well as cooked breakfasts and light bites, there is something for everyone.
Onboard Restaurants | Dover to Calais
Onboard Restaurants | Dover to Dunkirk
Onboard Restaurants | Newhaven to Dieppe
I’ve booked premium lounge, do I need a code?
To access the Premium Lounge onboard our Dover – France routes, you will need a code. This will be provided at the port during check-in.
What is my Duty Free Allowance?
When purchasing Duty Free, there is a limit to the number of products you can bring back. Your allowance will vary depending on whether you are travelling to an EU country from the UK or returning to the UK from the EU.
Accessibility onboard
On all routes, all public areas including the bars, shop, lounges and restaurants are accessible for wheelchair users and guide dogs.
How do I request assistance?
To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel.
Is there a lift on the ferry?
Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.
Do you offer Accessible Cabins?
Yes, onboard Newhaven – Dieppe we provide accessible cabins.
I’m travelling with an Assistance Dog; can I stay in any cabin type?
Onboard our Newhaven – Dieppe if you are travelling with an assistance dog, you can stay in any cabin type, however you must contact us to make us aware of this.
Guide, hearing, assistance & emotional support dog
DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International (ADI) and the International Guide Dogs Federation (IDGF) programmes.
Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to. You will be asked to provide documentation.
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.
There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.
Allergies, dietary requirements & medication
If you have allergies or dietary requirements, please ensure you advise us at the time of booking and make yourself known with our crew onboard in the restaurants, should you wish to dine.
We will allow you to store medication but please speak with the Guest Service Centre onboard to arrange it.
Here at DFDS we know your furry friends are family, so why not bring them along for the adventure too? With our pet travel page, we’re confident you and your pet will find all the answers you're looking for.
Please note: From 12 April 2025, travellers will no longer be allowed to bring meat from cattle, sheep, goats and pigs, as well as dairy products, into Britain from EU countries for personal use. For more information, click here.
As you may have heard in the media, several changes are coming to how the European Union and United Kingdom control their borders.
EES
The EU is introducing the European Entry Exit System (EES), an automated IT system for registering non-EU nationals travelling for a short stay, each time they cross the external borders of European countries. The date of commencement is to be confirmed. More details can be found on the official Entry/Exit System website.
ETIAS
In the future, most non-EU citizens will be required to have a travel authorisation (ETIAS) to enter most European countries. The date of commencement is yet to be confirmed. More details can be found on the official ETIAS website.
UK eVisa and ETA
Travel requirements to the UK are changing. The UK is transitioning from physical immigration documents, such as biometric residence permits (BRPs), passports containing visa vignette stickers and ink stamps, or biometric residence cards (BRCs), to eVisas. If you hold a UK visa and use a physical immigration document to prove your rights, take action now by creating a UK Visas and Immigration account to access your eVisa: www.gov.uk/eVisa.
If you already have an eVisa, ensure your travel information is up to date by notifying the UK Government about the passport you intend to use if it is not already linked to your eVisa account: www.gov.uk/update-uk-visas-immigration-account-details.
Those who are visa-exempt for short visits to the UK, i.e. visits of up to six months, will still need to obtain an Electronic Travel Authorisation (ETA), which is digital permission to travel.
For Non-European Visitors:
- You can apply for an ETA for your future travel now.
- An ETA is now mandatory for travel to the UK.
For EU-area citizens/European Visitors:
- Applications for an ETA are now open.
- An ETA will be needed for travel to the UK from 2 April 2025.
To check your specific ETA requirements and apply, please visit: www.gov.uk/electronic-travel-authorisation
DFDS recommends that customers only use the official UK Government website to obtain their UK ETA
DFDS is fully preparing for the arrival of these new measures, cooperating with the relevant authorities to ensure that we continue to carry our passengers on their journeys without major disruption.
We will inform you of the travel requirements that will be applicable to you where those are known at the time of booking. We will contact you with details of any updated information after booking. However, please note that it is the responsibility of passengers to ensure that they are in permission of the correct documentation and completed relevant formalities.
Newcastle - Amsterdam route
Age limits
Onboard our Newcastle-Amsterdam routes, a parent or guardian must accompany people under the age of 18 years.
Minors aged 16 years and 17 years who are not travelling with an adult over 18, must have a letter of consent from their parents/guardians. However, failure to produce this letter at check-in may result in refusal of travel. For more information, please see our Terms and Conditions, Section 7.
Vehicle Information
Ensure you know your vehicle’s height and length, including any bike racks or roof boxes, and select the correct vehicle type when booking. Incorrect declarations may result in refusal or extra charges at the port. Visit our vehicle page if you’re unsure about your vehicle category.
You can amend your vehicle registration via 'My Booking' hub or for free at the port check-in. For hire cars without a registration number, use ‘TBC’ and update it at the port check-in for free.
Can I travel with a roof box/bike rack?
You are welcome to travel with a roof box or bike rack free of charge if it fits in the overall dimensions of your vehicle. If it exceeds this, you will need to move to the next size category, which can be done via the ‘My Booking' hub.
Can I book a specific cabin and/or book several cabins next to each other?
We cannot guarantee individual cabin numbers, nor can you preselect the cabin number, therefor we cannot guarantee you will have cabins next to other passengers in your group. You will of course always be offered the category booked e.g. Seaview. You can always request a change of cabin at check-in if availability allows this.
Is there a limit to how many people can stay in a cabin?
You cannot over occupy our cabins, unless it is by 1 infant under the age of 4.
I’m travelling on a Mini Cruise, is the cabin located for the whole trip?
Mini Cruise passengers who have the same cabin on the outward and return leg, may leave their belongings in the cabin, as this is allocated to them for the full trip.
Passengers who have a different cabin on the return leg must vacate the cabin before disembarking in IJmuiden. If you have a different cabin on the return, this will show on your boarding card/cabin key. Any luggage can be stored at Guest Services while you explore the city.
I’m experiencing payment issues, what should I do?
If you are experiencing payment issues, please contact our team who will assist you further.
I’ve cancelled my booking; will I get a refund?
Please refer to the Terms and conditions you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.
You can make changes to your reservation online through the 'My Booking' hub, where you’ll see any amendment fees and fare differences before confirming.
I can't amend my booking online, what should I do?
If you are unable to make the amendment online, please ensure it complies with our Terms and Conditions. If you need to speak to a member of our team, you can contact us here.
Changing your booking
If you need to update your booking, such as removing a pet or passenger, change passenger details, or adding extras, use the ‘My Booking' hub. You can also make changes at the port during check-in.
Why can’t I see my booking in the App or online?
If you booked through a company or agent other than DFDS, your booking won’t appear in the App or online. To make changes, contact the company you booked with, unless it’s within 48 hours of departure. In that case, you can make changes with DFDS, but charges may apply.
What kind of ID/documentation do I need to travel?
For information regarding travel documents and preparing for your trip, simple head over to our dedicated page here.
What is the baggage allowance?
There is no weight limit of your baggage when travelling by ferry with DFDS. For the safety of yourself, other passengers, and our crew you must be able to handle and carry your luggage independently.
Can I bring food and drink on board?
You are allowed to bring soft drinks and food onboard however they must be consumed within your cabin and not in any public areas.
Can I prebook meals?
Yes, you can prebook meals prior to your travel. To do this log into ‘My Bookings’ page, alternatively, contact us here.
Can I bring my travel cot to use on the ferry?
You are only allowed to use a travel cot in our Commodore cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the Commodore cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.
I’m travelling as a foot passenger, is there a Bus Transfer?
For more information regarding bus transfers in Newcastle and Amsterdam please head to our dedicated bus transfer page here.
What time should I check-in for my sailing?
You can find check in times on our dedicated page here.
What is the address of the terminal?
All port addresses can be found on our terminals page.
I’m running late to the port, what should I do?
If you are running late to the port, please don’t worry. Simply contact us at the earliest convenience and advise us if you're going to be late, before check-in closes, so we can amend your booking, so you don't lose your ticket. If you wish to move your ticket, fees may apply.
Where can I find information about travel updates?
You can find travel updates on our Travel Updates page and Twitter page.
What facilities are available at the port?
To read more about terminal facilities, please click here.
Can I charge my electric vehicle at the port or onboard?
We currently don’t have charging facilities for electric vehicles onboard or at the port.
Is there a lift on the ferry?
Yes, we do have lifts on our ships, however some decks are not accessible via lifts after sailing, such as
King Seaways: Deck 5
Princess Seaways: Deck 4
If you require to be parked near one, you must let us know at the time of booking, and check-in no later than 3pm.
Are there medical facilities onboard?
All our crew are first aid trained, however we do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.
Is there an ATM onboard and what forms of currency are accepted?
We have an ATM onboard; however, we accept Euro and GBP in the form of cards and cash.
Is there Wi-Fi onboard?
Onboard we offer WIFI. Telenor Maritime is the service provider, and access can be bought via your phone when logging onto the Wi-Fi or in the Guest Service Centre onboard. The Wi-Fi access code is limited to one device at a time.
Free Wi-Fi is available for all Commodore and Conference guests. Commodore passengers will receive a voucher in their cabin which should be taken to Guest Service Centre to redeem their free Wi-Fi access.
Ensure you're using the correct settings on your phone and deactivate roaming, or there is a risk you’ll be invoiced to your phone bill.
What dining facilities are there onboard?
When it comes to dining onboard Newcastle to Amsterdam, you will be spoilt for choice. We have two tantalising restaurants to tempt you, with a blend of traditional cuisine and international specialities that will make your mouth water. More information can be found here.
Can I smoke & vape onboard?
Smoking and vaping are prohibited onboard unless you are in a designated area on the outside deck. There will be signs onboard to show you where you can and can't smoke.
What is my Duty-Free Allowance?
When purchasing Duty Free, there is a limit to the number of products you can bring back. Your allowance will vary depending on whether you are travelling to an EU country from the UK or returning to the UK from the EU.
Accessibility onboard
We have two ships that run on our Newcastle–Amsterdam route: King Seaways and Princess Seaways. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs, except the Sky Bar which is only accessible via an external staircase.
How do I request assistance?
To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel.
Is there a lift on the ferry?
Yes, we do have lifts on our ships, however some decks are not accessible via lifts after sailing, such as
King Seaways: Deck 5
Princess Seaways: Deck 4
If you require to be parked near one, you must let us know at the time of booking, and check-in no later than 3pm.
Do you offer Accessible Cabins?
Yes, onboard Newcastle – Amsterdam we provide accessible cabins, that can accommodate passengers travelling who may with accessible needs and reduced mobility. These are only bookable with the contact centre, please contact us here.
I’m travelling with an Assistance Dog; what cabin types can I book?
Please only book a pet friendly cabin. Please note that Pet-Friendly cabins are only accessible by stairs.
Guide, hearing, assistance & emotional support dog
DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International (ADI) and the International Guide Dogs Federation (IDGF) programmes.
Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to. You will be asked to provide documentation.
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.
There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.
Allergies, dietary requirements & medication
If you have allergies or dietary requirements, please ensure you advise us at the time of booking and make yourself known with our crew onboard in the restaurants, should you wish to dine.
We will allow you to store medication but please speak with the Guest Service Centre onboard to arrange it. More information can be found here.
Here at DFDS we know your furry friends are family, so why not bring them along for the adventure too? With our pet travel page, we’re confident you and your pet will find all the answers you're looking for.
Please note: From 12 April 2025, travellers will no longer be allowed to bring meat from cattle, sheep, goats and pigs, as well as dairy products, into Britain from EU countries for personal use. For more information, click here.
As you may have heard in the media, several changes are coming to how the European Union and United Kingdom control their borders.
EES
The EU is introducing the European Entry Exit System (EES), an automated IT system for registering non-EU nationals travelling for a short stay, each time they cross the external borders of European countries. The date of commencement is to be confirmed. More details can be found on the official Entry/Exit System website.
ETIAS
In the future, most non-EU citizens will be required to have a travel authorisation (ETIAS) to enter most European countries. The date of commencement is yet to be confirmed. More details can be found on the official ETIAS website.
UK eVisa and ETA
Travel requirements to the UK are changing. The UK is transitioning from physical immigration documents, such as biometric residence permits (BRPs), passports containing visa vignette stickers and ink stamps, or biometric residence cards (BRCs), to eVisas. If you hold a UK visa and use a physical immigration document to prove your rights, take action now by creating a UK Visas and Immigration account to access your eVisa: www.gov.uk/eVisa.
If you already have an eVisa, ensure your travel information is up to date by notifying the UK Government about the passport you intend to use if it is not already linked to your eVisa account: www.gov.uk/update-uk-visas-immigration-account-details.
Those who are visa-exempt for short visits to the UK, i.e. visits of up to six months, will still need to obtain an Electronic Travel Authorisation (ETA), which is digital permission to travel.
For Non-European Visitors:
- You can apply for an ETA for your future travel now.
- An ETA is now mandatory for travel to the UK.
For EU-area citizens/European Visitors:
- Applications for an ETA are now open.
- An ETA will be needed for travel to the UK from 2 April 2025.
To check your specific ETA requirements and apply, please visit: www.gov.uk/electronic-travel-authorisation
DFDS recommends that customers only use the official UK Government website to obtain their UK ETA
DFDS is fully preparing for the arrival of these new measures, cooperating with the relevant authorities to ensure that we continue to carry our passengers on their journeys without major disruption.
We will inform you of the travel requirements that will be applicable to you where those are known at the time of booking. We will contact you with details of any updated information after booking. However, please note that it is the responsibility of passengers to ensure that they are in permission of the correct documentation and completed relevant formalities.
Jersey routes
Our Ro-Pax vessel, Stena Vinga, will sail between Jersey and Portsmouth and has capacity up to 400 passengers.
Our high-speed craft Tarifa Jet will sail between Jersey, Guernsey and St Malo and has capacity up to 700 passengers.
Levante Jet will sail between Jersey and Poole and has capacity up to 675 passengers.
Jersey to Poole, Portsmouth, Guernsey & St Malo.
There are limitations on the size of coaches permitted on Jersey roads. We will be taking group bookings as foot passengers. For group bookings, please find our contact details here.
Please find our contact details here.
We are continuously exploring partnerships. Please reach out to us on CI_passenger@dfds.com
Yes. Please find below more information about Pet travel with DFDS here.
Please find information on the support we have available for passengers with reduced mobility here.
Should you require addtional assistance such as mobility aids when travelling to Jersey, please head to Shopmobility Jersey (registered charity) who can assist you further.
Yes, you can book foot passengers via dfds.com or by calling our contact centre. Contact details can be found here.
Onboard our conventional vessel, there is a restaurant, a duty-free shop, a cinema, a lounge and free WI-FI.
Onboard our high-speed crafts, there is a café/bar, a duty-free shop and free WI-FI.
Luggage Passengers may bring luggage onboard, provided that they are personal belongings only and not for commercial use. “Carry-on or cabin luggage” is regarded as any handbag, suitcase or bag boarded by the passenger, which contains their personal effects and/or any items for use and comfort of the passenger throughout the journey.
“Checked luggage” is regarded as any baggage or personal belongings which remains in a vehicle or in a baggage trolley or facility onboard the vessel a maximum of 25KG per passenger.
Check-in for passengers with vehicles closes 60 minutes prior to departure. Check-in for foot passengers closes 40 minutes prior to departure.
For the latest information, please check our travel updates page.
Click here for more details on bringing food or animal products into Jersey.
Items found onboard that we deem to be high or sentimental value, may be held for up to 1 month, however clothing and toiletries will not be held.
To check if your item has been located, simply email lostpropertyjersey@dfds.com & provide the following information:
- Your Name
- Booking Reference
- Sailing Date & Time
- Name of Ship
- Description of your item
Once your email has been received a member of our lost property team will assist you further.
Guernsey route
Our high-speed craft Tarifa Jet will sail between Jersey and Guernsey and has capacity up to 700 passengers.
Please find our contact details here.
For information regarding travel documents and preparing for your trip, simply head over to our dedicated page here.
Yes. Please find below more information about Pet travel with DFDS here.
Onboard our high-speed crafts, Tarifa Jet, there is a café/bar/restaurant, a duty-free shop and free WI-FI.
Luggage Passengers may bring luggage onboard, provided that they are personal belongings only and not for commercial use. “Carry-on or cabin luggage” is regarded as any handbag, suitcase or bag boarded by the passenger, which contains their personal effects and/or any items for use and comfort of the passenger throughout the journey.
“Checked luggage” is regarded as any baggage or personal belongings which remains in a vehicle or in a baggage trolley or facility onboard the vessel a maximum of 25KG per passenger.
Check-in for passengers with vehicles closes 60 minutes prior to departure. Check-in for foot passengers closes 40 minutes prior to departure.
Ferry Terminal Guernsey
White Rock
St. Peter Port
Guernsey
GY1 2LL
Passengers will need to go to the departure/arrivals building to check in. All vehicles, bicycles and motorbikes will need to follow the signs go to vehicle check in.
For the latest information, please check our travel updates page.
Toilets, Café & Duty-Free shop.
Long and short stay carparks are available, which are a short walk from the terminal.
Click here for more details on bringing food or animal products into Guernsey.
Rosslare - Dunkirk route
Booking Tickets
Age limits
Onboard our UK - France routes, a parent or guardian must accompany people under the age of 18 years.
Minors aged 16 years and 17 years who are not travelling with an adult over 18, must have a letter of consent from their parents/guardians. However, failure to produce this letter at check-in may result in refusal of travel. For more information, please see our Terms and Conditions, Section 7.
Vehicle Information
Ensure you know your vehicle’s height and length, including any bike racks or roof boxes, and select the correct vehicle type when booking. Incorrect declarations may result in refusal or extra charges at the port. Visit our vehicle page if you’re unsure about your vehicle category.
You can amend your vehicle registration via 'My Booking' hub or for free at the port check-in. For hire cars without a registration number, use ‘TBC’ and update it at the port check-in for free.
Can I book several vehicles on one ticket?
Unfortunately, you can only book one vehicle, per ticket.
Can I travel with a roof box/bike rack?
You are welcome to travel with a roof box or bike rack free of charge if it fits in the overall dimensions of your vehicle. If it exceeds this, you will need to move to the next size category, which can be done via the ‘My Booking' hub.
Can I travel as a Foot Passenger?
On our Rosslare - Dunkirk route we are unable to accept foot passengers on these routes. To use this service, you must have a vehicle.
Can I book a specific cabin and/or book several cabins next to each other?
We cannot guarantee individual cabin numbers, nor can you preselect the cabin number, therefor we cannot guarantee you will have cabins next to other passengers in your group. You will of course always be offered the category booked e.g. Seaview. You can always request a change of cabin at check-in if availability allows this.
Is there a limit to how many people can stay in a cabin?
You cannot over occupy our cabins, unless it is by 1 infant under the age of 4.
I’m experiencing payment issues, what should I do?
If you are experiencing payment issues, please contact our team who will assist you further.
I’ve cancelled my booking; will I get a refund?
Please refer to the Terms and conditions you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.
You can make changes to your reservation online through the 'My Booking' hub, where you’ll see any amendment fees and fare differences before confirming.
I can't amend my booking online, what should I do?
If you are unable to make the amendment online, please ensure it complies with our Terms and Conditions. If you need to speak to a member of our team, you can contact us here.
Changing your booking
If you need to update your booking, such as removing a pet or passenger, change passenger details, or adding extras, use the ‘My Booking' hub. You can also make changes at the port during check-in.
Up to what point can an amendment be made to a booking?
On our Rosslare - Dunkirk route, you can make amends to bookings up to 2 working days before your date of departure. Charges may apply.
What kind of ID/documentation do I need to travel?
For information regarding travel documents and preparing for your trip, simple head over to our dedicated page here.
It is your own responsibility to make sure you follow the government rules around travel. DFDS aren't liable if you get refused travel.
What is the baggage allowance?
There is no weight limit of your baggage when travelling by ferry with DFDS. For the safety of yourself, other passengers, and our crew you must be able to handle and carry your luggage independently.
Can I bring food and drink on board?
You are allowed to bring soft drinks and food onboard however they must be consumed within your cabin and not in any public areas.
Inclusive meals
On your crossing from Ireland to France, your meals are included! Head to our self-service restaurant area where you can help yourself to freshly prepared meals. Soft drinks and tea/coffee is also included.
Please inform us of any dietary requirements, and our chefs will be happy to accommodate vegetarian, vegan and gluten-free diets, among others. You will enjoy a total of 3 or four meals onboard depending on the crossing, and you can be sure that there will be something for the whole family to enjoy.
Can I bring my travel cot to use on the ferry?
You are only allowed to use a travel cot in our Commodore cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the Commodore cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.
Check in, boarding & terminal information
What time should I check-in for my sailing?
You can find the relevant check-in times on our dedicated page here.
What is the address of the terminal?
All port addresses can be found on our terminals page.
I’m running late to the port, what should I do?
If you are running late to the port, please don’t worry. Simply contact us at the earliest convenience and advise us if you're going to be late, before check-in closes, so we can amend your booking, so you don't lose your ticket. If you wish to move your ticket, fees may apply.
What facilities are available at the port?
To read more about terminal facilities, please click here.
Can I charge my electric vehicle at the port or onboard?
We currently don’t have charging facilities for electric vehicles onboard or at the port.
Is there a lift on the ferry?
Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.
When do I need to leave my cabin?
Check-out is normally 2 hours before arrival, though you will be informed of the arrangements on your crossing. Complimentary tea, coffee and juice is available in our restaurant area whilst you wait to arrive/disembark. You must leave your cabin clean at check-out.
Are there medical facilities onboard?
All our crew are first aid trained, however we do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.
Is there an ATM onboard and what forms of currency are accepted?
We do not have an ATM onboard; however, we accept Euro and GBP in the form of cards and cash.
Can I smoke & vape onboard?
Smoking and vaping are prohibited onboard unless you are in a designated area on the outside deck.
Is there Wi-Fi onboard?
Onboard, we offer free Wi-Fi on both vessels. It’s ideal for checking emails and browsing the internet while you’re onboard.
What is included in my Inclusive meals onboard?
All crossings include access to our buffet style restaurants, with soft drinks such as juice e.g. cordial and tea/coffee included. A total of four meals are served onboard during the crossing. Our chefs onboard will happily accommodate any dietary requirements and preferences. Check out our sample menu.
Accessibility onboard
All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs, except for the Recliner Lounge on the Optima Seaways, this is not wheelchair friendly.
How do I request assistance?
To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel.
Is there a lift on the ferry?
Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.
Do you offer Accessible Cabins?
Yes, onboard Rosslare - Dunkirk route we provide accessible cabins, that can accommodate passengers travelling who may with accessible needs and reduced mobility.
I’m travelling with an Assistance Dog; can I stay in any cabin type?
If you are traveling with an assistance dog, you can stay in either a pet-friendly or an accessible cabin.
Guide, hearing, assistance & emotional support dog
DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International (ADI) and the International Guide Dogs Federation (IDGF) programmes.
Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to. You will be asked to provide documentation.
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.
There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.
Allergies, dietary requirements & medication
If you have allergies or dietary requirements, please ensure you advise us at the time of booking and make yourself known with our crew onboard in the restaurants, should you wish to dine.
We will allow you to store medication but please speak with the Guest Service Centre onboard to arrange it. More information can be found here.
Here at DFDS we know your furry friends are family, so why not bring them along for the adventure too? With our pet travel page, we’re confident you and your pet will find all the answers you're looking for.
As you may have heard in the media, several changes are coming to how the European Union and United Kingdom control their borders.
EES
The EU is introducing the European Entry Exit System (EES), an automated IT system for registering non-EU nationals travelling for a short stay, each time they cross the external borders of European countries. The date of commencement is to be confirmed. More details can be found on the official Entry/Exit System website.
ETIAS
In the future, most non-EU citizens will be required to have a travel authorisation (ETIAS) to enter most European countries. The date of commencement is yet to be confirmed. More details can be found on the official ETIAS website.
UK eVisa and ETA
Travel requirements to the UK are changing. The UK is transitioning from physical immigration documents, such as biometric residence permits (BRPs), passports containing visa vignette stickers and ink stamps, or biometric residence cards (BRCs), to eVisas. If you hold a UK visa and use a physical immigration document to prove your rights, take action now by creating a UK Visas and Immigration account to access your eVisa: www.gov.uk/eVisa.
If you already have an eVisa, ensure your travel information is up to date by notifying the UK Government about the passport you intend to use if it is not already linked to your eVisa account: www.gov.uk/update-uk-visas-immigration-account-details.
Those who are visa-exempt for short visits to the UK, i.e. visits of up to six months, will still need to obtain an Electronic Travel Authorisation (ETA), which is digital permission to travel.
For Non-European Visitors:
- You can apply for an ETA for your future travel now.
- An ETA is now mandatory for travel to the UK.
For EU-area citizens/European Visitors:
- Applications for an ETA are now open.
- An ETA will be needed for travel to the UK from 2 April 2025.
To check your specific ETA requirements and apply, please visit: www.gov.uk/electronic-travel-authorisation
DFDS recommends that customers only use the official UK Government website to obtain their UK ETA
DFDS is fully preparing for the arrival of these new measures, cooperating with the relevant authorities to ensure that we continue to carry our passengers on their journeys without major disruption.
We will inform you of the travel requirements that will be applicable to you where those are known at the time of booking. We will contact you with details of any updated information after booking. However, please note that it is the responsibility of passengers to ensure that they are in permission of the correct documentation and completed relevant formalities.
Baltic Sea routes
Age limits
Onboard our Baltic Sea routes, a parent or guardian must accompany people under the age of 18 years. Minors aged 16 years and 17 years who are not travelling with an adult over 18, must have a letter of consent from their parents/guardians. However, failure to produce this letter at check-in may result in refusal of travel. For more information, please see our Terms and Conditions, Section 7.
Vehicle Information
Ensure you know your vehicle’s height and length, including any bike racks or roof boxes, and select the correct vehicle type when booking. Incorrect declarations may result in refusal or extra charges at the port. Visit our vehicle page if you’re unsure about your vehicle category.
You can amend your vehicle registration via 'My Booking' hub or for free at the port check-in. For hire cars without a registration number, use ‘TBC’ and update it at the port check-in for free.
Can I book tickets on the day of the departure?
Yes, you can book a ticket at port on the day of departure. But for the best prices and to make sure there is availability we do advise to prebook. Please note that online bookings close 5 hours prior to departure.
Are passengers without a vehicle allowed on the ship?
On the Klaipeda - Karlshamn and Klaipeda - Kiel route you are allowed to travel as a foot passenger or with a vehicle. On the Paldiski - Kapellskar route only passengers with vehicles are allowed to travel.
What does a place in the cabin (for women / men) mean?
A place in the cabin means that you buy a bed within a shared cabin (for men / women). During the trip you will share the cabin with other passengers.
Can I book a specific cabin and/or book several cabins next to each other?
We cannot guarantee individual cabin numbers, nor can you preselect the cabin number, therefor we cannot guarantee you will have cabins next to other passengers in your group. You will of course always be offered the category booked e.g. Seaview. You can always request a change of cabin at check-in if availability allows this.
Is there a limit to how many people can stay in a cabin?
You cannot over occupy on our cabins unless it is by 1 infant, and the infant would have to share with the parents. In Commodore de Luxe cabins in Aura and Luna Seaways ferries can travel 2 adults +2 infants with additional baby cot.
I’m experiencing payment issues, what should I do?
If you are experiencing payment issues, please contact our team who will assist you further.
I’ve cancelled my booking; will I get a refund?
Please refer to the Terms and conditions you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.
You can make changes to your reservation online through the 'My Booking' hub, where you’ll see any amendment fees and fare differences before confirming.
I can't amend my booking online, what should I do?
If you are unable to make the amendment online, please ensure it complies with our Terms and Conditions. If you need to speak to a member of our team, you can contact us here.
Changing your booking
If you need to update your booking, such as removing a pet or passenger, change passenger details, or adding extras, use the ‘My Booking' hub. You can also make changes at the port during check-in.
What kind of ID/documentation do I need to travel?
For information regarding travel documents and preparing for your trip, simple head over to our dedicated page here.
What is the baggage allowance?
There is no weight limit of your baggage when travelling by ferry with DFDS. For the safety of yourself, other passengers and our crew you must be able to handle and carry your luggage independently.
Can I bring food and drink on board?
You are allowed to bring soft drinks and food onboard however they must be consumed within your cabin and not in any public areas.
Can I prebook meals?
Yes, you can prebook meals prior to your travel. To do this log into ‘My Bookings’ page, alternatively, contact us here.
Can I bring my travel cot to use on the ferry?
You are only allowed to use a travel cot in our Commodore cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the Commodore cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.
What time should I check-in for my sailing?
You can find check in times on our dedicated page here.
What is the address of the terminal?
All port addresses can be found on our terminals page.
I’m running late to the port, what should I do?
If you are running late to the port, please don’t worry. Simply contact us at the earliest convenience and advise us if you're going to be late, before check-in starts, so we can amend your booking, so you don't lose your ticket. If you wish to move your ticket, fees may apply.
Where can I find information about travel updates?
You can find travel updates on our Travel Updates page and Twitter page.
Can I charge my electric vehicle at the port or onboard?
Unfortunately, we do not currently have any charging facilities for electrical vehicles either on board or at the port.
Are there parking options at the terminal?
Klaipeda: Car parking area is available for the passengers at the terminal. Short term is free of charge and long term could be booked in the terminal for an additional fee.
Karlshamn: Public parking is allowed for 7 days.
Kiel: During the day (max 12h) passengers can park their car in front of the terminal in designated area. Long term is available to book at check-in for additional fee.
Paldiski: Only short-term car parking is available.
Kapellskär: Parking at the port which can be booked on arrival at the Terminal Building for additional fee.
Are there medical facilities onboard?
All our crew are first aid trained, however we do not have any medical facilities onboard, so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.
Is there a lift on the ferry?
Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.
Is there an ATM onboard and what forms of currency are accepted?
We don’t have an ATM onboard; and we accept Euro and SEK (only in Paldiski -Kapellskar route) in the form of cards and cash.
Is there Wi-Fi onboard?
Klaipeda - Karlshamn/Klaipeda - Kiel route:
We do provide Wi-Fi service. Now, you can conveniently purchase this service in advance with 10% discount via phone or connect to "DFDS-guest" on board, follow instructions, pay by card or at the ferry check-in and enjoy immediate internet access. Please note that our vessels operate using the Telenor Maritime satellite network, which may impose higher tariffs for making and receiving calls. We recommend contacting your telephone service provider for a detailed overview of potential charges before use.
Paldiski - Kapellskär route:
We do provide Wi-Fi service. Now, you can conveniently purchase this service in advance with 10% discount via phone or connect to "DFDS-guest" on board, follow instructions, pay by card or at the ferry check-in and enjoy immediate internet access. Please note that our vessels operate using the Telenor Maritime satellite network, which may impose higher tariffs for making and receiving calls. We recommend contacting your telephone service provider for a detailed overview of potential charges before use.
What dining facilities are there onboard?
When it comes to dining onboard Baltic Sea routes, you will be spoilt for choice. We have two tantalising restaurants to tempt you.
More information can be found below:
Restaurants Onboard | Klaipeda to Kiel | DFDS
Restaurants Onboard | Paldiski to Kapellskar | DFDS
Onboard Restaurants | Klaipeda to Karlshamn | DFDS
Can I smoke & vape onboard?
Smoking and vaping are prohibited onboard unless you are in a designated area on the outside deck. There will be signs onboard to show you where you can and can't smoke.
Accessibility onboard
We have five ships that run on our Baltic Sea routes: Aura Seaways, Luna Seaways, Regina Seaways, Victoria Seaways & Sirena Seaways. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs.
How do I request assistance?
To help us make your journey as smooth and comfortable as possible, we need to know your requirements at your earliest convenience, ideally when you make your booking, but no later than two working days before you travel.
Is there a lift on the ferry?
Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.
Do you offer Accessible Cabins?
Yes, onboard we provide accessible cabins, that can accommodate passengers travelling who may with accessible needs and reduced mobility.
I’m travelling with an Assistance Dog; can I stay in any cabin type?
If you are traveling with an assistance dog, you can stay in either a pet-friendly or an accessible cabin.
Guide, hearing, assistance & emotional support dog
DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International (ADI) and the International Guide Dogs Federation (IDGF) programmes.
Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to. You will be asked to provide documentation.
Emotional Support Animals are not legally recognised by the above organisations in the way that assistance & guide dogs currently are. Emotional support animals can travel with us, but they must follow the same rules as pets.
There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.
Allergies, dietary requirements & medication
If you have allergies or dietary requirements, please ensure you advise us at the time of booking and make yourself known with our crew onboard in the restaurants, should you wish to dine.
Here at DFDS we know your furry friends are family, so why not bring them along for the adventure too? With our pet travel page, we’re confident you and your pet will find all the answers you're looking for.
