When a gift card has a specific amount, the recipient can use the gift card as payment for an exciting short break in Oslo. If the recipient has already ordered a trip, the gift card can be used onboard in our bars, restaurants and shop. The gift card needs to be redeemed by customer services before the start of the journey.

• Valid for 3 years from date of issue which is stated on gift card.

• The gift card cannot be changed, renewed or replaced with a new gift card.

• You have 14 days of cancellation right from the date of issue and we will refund the full amount. After 14 days you can get the gift card returned for a fee of DKK 100.

• You are responsible for postage costs when returning gift cards. DFDS is not responsible for gift cards that are returned but do not arrive with us. The gift card should be sent to DFDS, Sundkrogsgade 11, 2100 Copenhagen Ö with attached contact and account information.

• The gift card must be exchanged with DFDS before boarding.

• Lost gift cards are not replaced.

• The balance of the gift card cannot be paid or exchanged for a new gift card. However, it is possible to change the balance to a voucher that can be used onboard our ferries in our bars, restaurants and shop. This must be done before boarding.

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• The gift card must be used during the specified time period and cannot be extended, refunded, exchanged for cash or combined with offers, discounts or other travel.

• There are a limited number of cabins and special upgrade prices which apply when booking a trip with a gift card.

• If you choose a cheaper cabin you will not be compensated for the price difference.

• There are no service or online booking fees when booking a trip with a gift certificate.

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