Accessibility Onboard
Disabled Access Onboard our Ships
At DFDS, we are inclusive and like to welcome everyone onboard, ensuring each and every passenger has a pleasant and enjoyable stay.
To ensure all your needs are met, we advise you to let us know at the time of booking if you have any disabilities. If we know in advance, we can ensure your journey is as smooth as possible and can arrange any assistance if required including arranging an accessible cabin and arranging for your vehicle to be parked closer to the lift.
Two ships run on our Newcastle – Amsterdam route: King Seaways and Princess Seaways.
All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs. However, the Sky Bar is only accessible via an external staircase.
If you have a wheelchair that you don’t need to use all the time, we have storage onboard that you can use.
If you require any further assistance whilst onboard, our Guest Service Centre is open 24/7 and will be happy to help. Our Guest Service Centre can be found on deck 7 on King Seaways and deck 6 on Princess Seaways.
See an overview of the facilities on each ship below:
King Seaways
Accessible Cabins: Four outside cabins and two inside cabins - entrance door width 90 cm
Lifts: Suitable for regular sized wheelchairs Two lifts from deck 6 to 7, measuring 108 cm x 144 cm - entrance door width 87 cm Two twin lifts measuring 107 cm x 143 cm - entrance door width 90 cm
Accessible Toilet Facilities: Wheelchair-accessible public toilet on deck 9- entrance door width 100 cm
Restricted Areas: Deck 5 has no lift access. Access to open decks for wheelchairs is on deck 10. Sky bar on deck 12 is only accessible by outside staircase.
Assistance available for disabled passengers boarding and disembarking
Princess Seaways
Accessible Cabins: Two outside cabins and two inside cabins - entrance door width 88c
Lifts: Suitable for regular sized wheelchairs Two lifts from deck 5 to 6, measuring 108 cm x 144 cm - entrance door width 87 cm Two twin lifts measuring 107 cm x 143 cm - entrance door width 85 cm
Accessible Toilet Facilities: in wheelchair accessible cabins only
Restricted Areas: Deck 4 has no lift access
Assistance available for disabled passengers boarding and disembarking
We have six ships running on our Dover – Calais & Dunkirk routes. All public areas including the bars, shop and restaurants are accessible for wheelchair users and guide dogs.
Please see an overview of our facilities below:
Côte Des Dunes /Côte Des Flandres
Lifts: One passenger lift measuring 130cm x 158cm, entrance door width 90cm Parking available close to lift
Accessible Toilet Facilities: Two wheelchair-accessible public toilets on Côte Des Flandres – deck 7 & deck 8 Three wheelchair-accessible public toilets on Côte Des Dunes – one on deck 7 & two on deck 8
Calais Seaways
Lifts: One passenger lift measuring 190cm x 220cm. Entrance door width 120cm Parking available close to lift
Accessible Toilet Facilities: One wheelchair-accessible public toilet, deck 7. Bathroom equipped with shower, wash basin, WC & hand rails.
Dover Seaways/Delft Seaways/Dunkerque Seaways
Lifts: Three passenger lifts measuring 100cm x 138cm . Entrance door width 90cm. Parking available close to lift
Accessible Toilet Facilities: Two wheelchair-accessible public toilets: decks 6 and 7.
We have two ships operating on the Newhaven – Dieppe route, Côte d'Albâtre and Seven Sisters. These are branded as Transmanche Ferries but we can assure you that you will receive the excellent DFDS service you are used to.
Both ships are accessible for wheelchair users and we encourage you to tell us at the point of booking if you have any specific needs so we can make your crossing as smooth as possible.
Please see an overview of our accessible facilities below:
Cote D’Albatre/Seven Sisters
Lifts: Two passenger lifts measuring 130 x 140cm. Entrance door width 90cm
Accessible Toilet Facilities: Two wheelchair-accessible public toilets on deck 6 and deck 7 of both ships. Bathroom equipped with shower, wash basin, WC & hand rails available on deck 6 of both ships
Accessible Cabins: Two-berth accessible cabin with telephone/alarm: berths at ground level. Cabin door width 90cm
Assistance available for disabled passengers boarding and disembarking
We have two ships running on our Copenhagen – Oslo route, Pearl Seaways and Crown Seaways. Both ships are accessible for passengers with reduced mobility.
Please see an overview of our facilities below:
Crown Seaways
Lifts: Suitable for regular sized, manual wheelchairs Front of ship – Three lifts with door opening 89cm. Lift inside 155cm x 127cm Back of ship - One lift with door opening 95cm. Lift inside: 217cm x 117cm Lift in both Oslo & Copenhagen terminals
Accessible Toilet Facilities: In accessible cabins and on Deck 7 & 8
Accessible Cabins: Two outside cabins & two inside cabins Assistance available for disabled passengers boarding and disembarking Pearl Seaways
Lifts: Suitable for regular sized, manual wheelchairs Front of ship – One lift. Door entrance: 85cm. Lift inside: 130cm x 140cm Back of ship – Two lifts, Door entrance: 80cm. Lift inside: 90cm x 200cm Lift in both Oslo & Copenhagen terminals
Accessible Toilet Facilities: In accessible cabins and on Deck 7 & 8
Accessible Cabins: Two outside cabins & four inside cabins
Assistance available for disabled passengers boarding and disembarking
We have three ships running on our route between Klaipeda in Lithuania and Karlshamn in Sweden, all of which are accessible for passengers with reduced mobility.
See below for an overview of our facilities:
Aura & Luna Seaways
Lifts: Suitable for regular sized, manual wheelchairs. Two lifts. Dimensions: 215 cm x 140 cm, door width 110 cm
Restrictions: Two elevators available from deck 3 to deck 11
Accessible Toilet Facilities: Available on deck 9
Accessible Cabins: Two accessible cabin available. Assistance available for disabled passengers boarding and disembarking
We run two ships on our route between Klaipeda in Lithuania and Kiel in Germany.
Both Athena Seaways and Victoria Seaways are accessible for passengers with reduced mobility. See below for an overview of our facilities:
Athena Seaways & Victoria Seaways
Lifts: Suitable for regular sized, manual wheelchairs. One lift. Dimensions: 203 cm x 180 cm, door width 93 cm;
Restrictions: Lift available from deck 4 to deck 6. Escalator can be used between deck 3 & 4 and between deck 4 & 5
Accessible Toilet Facilities: Available on deck 5
Accessible Cabins: One accessible cabin available Assistance available for disabled passengers boarding and disembarking
Sirena Seaways
Lifts: Suitable for regular sized, manual wheelchairs. One lift. Dimensions: 170 cm x 165 cm, door width 84 cm
Restrictions: One elevator available from car decks 6 and 7
Accessible Toilet Facilities: Available on deck 8
Accessible Cabins: Two accessible cabins available. Assistance available for disabled passengers boarding and disembarking
Patria Seaways
Lifts: Suitable for regular sized, manual wheelchairs One lift. Dimensions: 203 cm x 180 cm, door width 93 cm
Restrictions: Lift available from deck 4 to deck 6. Escalator can be used between deck 3 & 4 and between deck 4 & 5
Accessible Toilet Facilities: Available on deck 5
Accessible Cabins: One accessible cabin available Assistance available for disabled passengers boarding and disembarking
Information for Disabled Passengers
Here at DFDS we are committed to ensuring travel on our ferries across Europe are as comfortable as possible for all of our passengers. To find more information click here.