Frequently asked questions

DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.

The above programmes ensure Assistance dogs are specifically trained to assist and support people who require it.

Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to.

There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.

On our Newcastle – Amsterdam, Newhaven – Dieppe, Oslo, Frederikshavn, Copenhagen & Baltic routes you can travel with your pet as a foot passenger, however where applicable, you must book a dog friendly kennel or a pet friendly cabin. Alternatively, on selected routes, your pet can stay in the vehicle.

On our Dover – France routes we do not accept foot passengers.

You can travel with dogs, cats, rabbits, guinea pigs, hamsters & ferrets onboard our ships.

You can book pet-friendly cabins or kennels online.

If your pet is no longer travelling with you on your trip, you can remove them by logging into My Booking.

Unfortunately, pets are not permitted in public areas unless they are a registered Assistance Dog.

You can leave your pet in the vehicle on selected routes. If you wish to visit your pet during the sailing, please head to our Guest Service's where a member of our friendly team will be happy to assist you further.

You as the owner, may give written permission to another person to accompany your pet for you, however your pet must travel no more than 5 days before or after you. More information can be found here for EU & here for UK.

If travelling with more than 5 pets per passenger for a show, competition or sporting event please see more info here for EU & here for UK.

We do not have vets onboard our ships, therefore you are you are responsible for ensuring that your pet is sufficiently fit & healthy for the crossing.

Should you require vet assistance here are a list of local companies near our ports.