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Frequently asked questions
Pet FAQS
Here are some frequently asked questions to ensure a smooth voyage for both you and your furry friend.
DFDS accept Guide, Hearing and Assistance Dog who are recognised by the Assistance Dogs International, (ADI) and the International Guide Dogs Federation (IDGF) programmes.
The above programmes ensure Assistance dogs are specifically trained to assist and support people who require it.
Please notify our team if you are travelling with an Assistance Dog. You must ensure that the dog complies with the pet travel rules of the country they are travelling to.
There is no fee to bring your Assistance dog onboard and they are allowed in public areas on a harness/lead.
On our Newcastle – Amsterdam, Newhaven – Dieppe, Oslo, Frederikshavn, Copenhagen & Baltic routes you can travel with your pet as a foot passenger, however where applicable, you must book a dog friendly kennel or a pet friendly cabin. Alternatively, on selected routes, your pet can stay in the vehicle.
On our Dover – France routes we do not accept foot passengers.
You can travel with dogs, cats, rabbits, guinea pigs, hamsters & ferrets onboard our ships.
You can book pet-friendly cabins or kennels online.
If your pet is no longer travelling with you on your trip, you can remove them by logging into My Booking.
Unfortunately, pets are not permitted in public areas unless they are a registered Assistance Dog.
You can leave your pet in the vehicle on selected routes. If you wish to visit your pet during the sailing, please head to our Guest Service's where a member of our friendly team will be happy to assist you further.
You as the owner, may give written permission to another person to accompany your pet for you, however your pet must travel no more than 5 days before or after you. More information can be found here for EU & here for UK.
If travelling with more than 5 pets per passenger for a show, competition or sporting event please see more info here for EU & here for UK.
We do not have vets onboard our ships, therefore you are you are responsible for ensuring that your pet is sufficiently fit & healthy for the crossing.
Should you require vet assistance here are a list of local companies near our ports.
Port | Vet Address & Information |
---|---|
Newcastle (North Shields) | Ayres Terrace North Shields Tyne & Wear NE29 0HL Tel : +44 (0)191 258 6886 Web: www.ayresveterinaryhospital.co.uk |
Amsterdam (IJmuiden) | Veltmeijer en Kruithof Kennemerlaan 57 1972 EH Ijmuiden Tel: +31 (0) 25 55 16 211 Web: www.dedierenartskennemerlaan.nl |
Dover | Burnham House Veterinary Surgery 33-35 Castle Street CT16 1PT Dover Tel: 01304 206989; Fax: 01304 225622 Email: Office@burnhamhousevets.com Web: www.burnhamhousevets.com |
Calais | Clinique Vétérinaire Dr Wuillot Dr Lavielle & Dr Mottoul 139 Boulevard Curie 62100 Calais Tel: +33 (0) 321 82 15 11 Web: www.centre-veterinaire-curie.fr |
Dunkirk | 127 Rue du Canton du Caillouti 59279 Loon-Plage France Tel: +33 (0) 328 21 31 51 |
Rosslare | Arena Veterinary Hospital Rosslare Rd, Maudlintown, Wexford, Y35 DT96 Tel: 00535 (053) 914 2891 |
Newhaven | Avenue Veterinary Practice Saxonholme Meeching Rd Newhaven East Sussex BN9 9QX Tel: +44 (0) 1273 515509 |
Dieppe | Clinique Vétérinaire Dieppe R vertus 76550 SAINT AUBIN SUR SCIE Tel: +33 (0) 2 35 84 27 35 |
Copenhagen | Østerbrogades Dyrlæger ApS Østerbrogade 56A Kælderen 2100 København Ø CVR: 31623448 mail@abcdyr.dk Tel: 35 42 18 00 Web: Østerbrogades Dyrlæge |
Oslo | Petrus Veterinærer St. Hanshaugen – dyreklinikk Akersbakken 39, 0172 Oslo Tel: 474 72 765 Web: https://www.petrus.no/ |
Klaipeda | UAB Ricveta Baltijos str.. 113-105 Klaipeda 93221 Tel: +370 608 22831 Web: www.ricveta.lt |
Kiel | Mobile vet Sabina Barprakt Kiel 24107 Tel: +49 431 314958 Web: www. tiernotdienst.sh |
Paldiski | Keila loomakliinik Jaama 11, Keila 76605 Harju maakond Tel: + 372 6705 243 Web: www.loomaravi.ee |
Kapellskar | AniCura Roslagens Smådjursklinik August Strindbergs gata 19, Norrtälje 761 46 Tel: +46 10 147 90 00 Web: www.anicura.se |