FAQs

Can I book tickets on the day of the departure?

Yes, you can book a ticket at port on the day of departure. But for the best prices and in order to make sure there is availability we do advise to prebook. Please note that online bookings close 5 hours prior to departure.

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Are there age restrictions / do you offer an unaccompanied minor service?

Unfortunately we do not offer an unaccompanied minor service due to the length of the journey and security regulations. A parent or guardian must accompany people under the age of 18.

Young people between the ages of 16 years and 17 years can travel alone on a ferry crossing if the parent or custodial parent has given written permission for it. Failure to produce this letter at check-in may result in refusal of travel.

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Are passengers without a vehicle allowed on the ship?

On the Klaipeda - Karlshamn and Klaipeda - Kiel route you are allowed to travel as a foot passenger or with a vehicle. On the Paldiski - Kapellskar route only passengers with a vehicles are allowed to travel.

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How do I know which category my car belongs to?

Please make sure you know the height and length of your vehicle including any extra bike racks or roof boxes, and choose the vehicle type and size that matches. Vehicles declared incorrectly at the time of booking risk being refused boarding or may be subject to additional charges at the port.

If you have any questions about choosing the right car category, please contact us at +44 871 574 7223 or dover.pax@dfds.com

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How can I book several vehicle categories on one booking?

We recommend that you book one car of a larger category online, then after receiving the booking confirmation, contact us at +44 871 574 7223 or dover.pax@dfds.com. We will add an additional vehicle and send the payment link to your e-mail as it is currently not possible to add two different car categories when ordering on the website. If your departure is on the same day and you need to add a car, it is possible to do so at the port of departure (if there are vacancies on the car deck), you can pay in cash or by bank card.

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There are no cabins, only reclining seats available for the desired departure or even for a few different departures. Is this a system error?

After selecting the departure date, all available cabins are visible on our website. If there are no cabins in the selection, it means that the cabins are sold out on that departure, so we recommend choosing a reclining seat or another departure date.

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I have chosen a cabin but it doesn't allow me to continue the booking. Why?

Please note the number of people travelling and the number of cabins/seats selected. Each departing passenger must have one place onboard. If there are three people travelling and booking a double cabin, the system will not allow you to move to the next section.

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What does a place in the cabin (for women / men) mean?

A place in the cabin means that you buy a bed/place in a shared cabin (for men / women). During the trip you will share the cabin with another passengers.

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Is there a limit to how many people can stay in a cabin?

You cannot over occupy on our cabins unless it is by 1 infant, and the infant would have to share with the parents.

Can I reserve a ticket and pay for it later?

You can't reserve DFDS tickets as we work with a flexible price system so you would have to pay at time of booking.

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My payment didn't go through, what happened?

We only accept certain payment types (Electronic Banking, Credit Cards and Paypal), please make sure you are using one of these when making your booking. If the issue persists please contact your bank for further details.

How much does it cost to change the date and how do I do it?

Date and direction changes can be done only via Customer Care, please contact us at +44 871 574 7223 or dover.pax@dfds.com. All other amendments can be made online on My Booking page. This will show you any amendment fees and difference in fare price, before confirming the change.

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Will I receive a refund if I cancel?

Please see the T&C you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.

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I'm trying to amend my booking online, but I can't do it. What do I do?

If you are unable to make the amendment online please check that the change meets our terms and conditions. You can contact us on +44 871 574 7223 or dover.pax@dfds.com.

What kind of ID/documentation do I need to travel?

You must show your order confirmation number and valid passport or ID at check-in, as well as vehicle registration documents. Also please check Covid-19 regulations or requirements.

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Do I need to bring my booking confirmation?

You can either bring your booking confirmation or have your booking number ready for the check-in staff.

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What is the baggage allowance?

There is no weight limit of your baggage when travelling by ferry with DFDS. You do however need to be able to safely handle everything yourself.

What's the address of the terminal?

Klaipėda:
Centrinis Klaipėdos terminalas (CKT)
Baltijos pr. 40
93270 Klaipėda
Lithuania

Karlshamn:
DFDS Seaways AB
Öresundsvägen 49-01
SE-374 31 Karlshamn
Sweden

Kiel:
DFDS Germany ApS & Co. KG
Ostuferhafen 15
24149 Kiel
Germany

Paldiski:
Paldiski terminal
Northern Port of Paldiski
Peetri 11, 76805
Paldiski
Estonia

Kapellskär:
Kapellskärs hamn
DFDS AB
76015 Gräddö
Sweden

All port addresses can be found on our terminals page.

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When do I need to check-in?

If you are travelling from Klaipėda, Kiel or Karlshamn ports with your vehicle, you must register at least 90 minutes before departure. When travelling on these routes without a car, you must check-in at least 60 minutes before the departure of the ferry. When planning your arrival time, we recommend arriving earlier as you may have to wait in line.

If you are departing from Paldiski or Kapellskär ports, you must check-in at least 60 minutes before the ferry departs. When planning your arrival time, we recommend arriving earlier as you may have to wait in line.

Due to strict port regulations and loading operations, passengers who are late for check-in may no longer be allowed on the ferry.

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Do I need to go inside of the terminal to check in?

Klaipėda and Karlshamn ports: Passengers travelling with vehicles are invited to drive directly to the registration gate in the port, and passengers travelling without a vehicle are invited to register inside the building.

Kiel port: Check-in takes place in the building.

Paldiski port: Check-in takes place in the building.

Kapellskär port: Check-in takes place at the gate.

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Are there parking options at the terminal?

Klaipeda: Car parking area is available for the passengers at the terminal. Short term is free of charge and long term could be booked in the terminal for an additional fee.
More information on parking.

Karlshamn: Public parking is allowed for 7 days.

Kiel: During the day (max 12h) passengers can park their car in front of the terminal in designated area. Long term is available to book at check-in for additional fee.

Paldiski: Only short-term car parking is available.

Kapellskär: Parking at the port which can be booked on arrival at the Terminal Building for additional fee.

Is there Wi-Fi onboard?

Klaipeda - Karlshamn/Klaipeda - Kiel route:
We do offer Wi-Fi. You can easily purchase the service by phone or at the Guest Service Centre. Please be aware that vessels have a functioning satellite network Telenor Maritime, from which higher tariffs apply for making and receiving calls. Please contact your telephone company for a more detailed overview before using it.

Paldiski - Kapellskar route:
There is a Wi-Fi fee onboard the Sirena Seaways. Please be aware that vessels have a functioning satellite network Telenor Maritime, from which higher tariffs apply for making and receiving calls. Please contact your telephone company for a more detailed overview before using it.

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What forms of payment are accepted on the ferry?

Our restaurants, bars and shops accept cash payments in Euros, as well as various credit and debit cards. There is no currency exchange on the ferry. There is no ATM on the ferry, so you cannot withdraw money.

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Is it possible to get a cot on the ferry?

Due to safety requirements, a baby cot is not available on the ferry. We can offer a protective fence for a bed so your child can rest safely.

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Is there a lift on a ferry?

Yes, all DFDS ferries have lifts, but you may have to climb stairs from the car deck at first.

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Can I travel without a place on a crossing?

You cannot travel without a place. All passengers must have a place either in the cabin or in the reclining seat lounge.

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Can I stay in the car during the crossing?

Due to health and safety reasons you will not be able to stay in the vehicle as the car deck has to be locked during the crossing. Please make sure you get all of your needed luggage out of your vehicle as you will not be able to return to it during the crossing.

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Could I bring my baggage on board?

We recommend to bring only needed items to the cabin and leave all the other items in a vehicle. If you are travelling on Klaipeda - Karlshamn and Klaipeda - Kiel route as a foot passenger you can store your baggage in storage room on the deck.

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Can I eat onboard?

Travelling on the Baltic routes you can enjoy 2 or 3 course meal in the à la carte restaurant Mare Balticum and eat breakfast/dinner in self service buffet 7 Seas. Also onboard we have Lighthouse Cafė where you can get sandwiches, salads and sweet treats with cup of fresh coffee. Navigators bar is ideal for a refreshing drink and snack. We recommend you pre-book your meals for the best deal.

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Is smoking allowed onboard the ferry?

Smoking is prohibited onboard unless you are in a designated area on the outside deck. There will be signs onboard to show you where you can and can't smoke. You can also ask our crew for further details.

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Are there medical facilities onboard?

All our crew are first-aid trained. We do not have any medical facilities onboard so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.

Can I travel with pets?

Yes, you can travel with a pet. Pets are allowed in a pet-friendly cabin, alternatively, you can choose a standard cabin and pay a cleaning fee. For more information visit our pet travel page.

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I travel with a dog but without a car, how can I make a booking?

Possible only on Klaipėda - Karlshamn and Klaipėda - Kiel routes: if you are travelling without a vehicle, you must choose a pet-friendly cabin and contact us to buy a ticket for your pet.

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What documents do I require for my pet?

Your pet needs a valid passport that is aligned with government pet travel rules of the country you are travelling to and from. Please see more information on our pet travel page.

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Is my pet allowed on public areas?

All pets must remain in the pet friendly cabin, unless they are classed as a guide dog or service animal, paperwork would need to be provided. Also you can walk your dog in designated areas onboard.

Do you offer a range of food for different health and lifestyle requirements? (glutenfree/lactose/vegan)

We can offer a range of different meal options onboard. If you have any specific requests please let us know so we can advise the ship in advance.

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Do you offer wheelchair cabins?

We do have wheelchair accessible cabins. These are not bookable online, please contact us for further details.

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Is there a lift on the ferry?

Yes, we do have lifts on our ships. If you require to be parked near one, you must let us know at the time of booking.