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Customs Services

Customs Services

As a customer of DFDS, you don’t need to stress over customs. Leave it to us.

Leave customs to a certified operator

DFDS is in the process of becoming an EU certified AEO customs operator.

The certification approves DFDS to officially handle customs clearance services for all countries we offer customs services in.

By now, we are certified by the customs authorities of Denmark, Norway, the Netherlands, Belgium, and the UK. Soon, we expect to also be approved by France and by June by the remaining European countries.

DFDS can arrange customs declarations for you in two easy ways:

Email us

Email your local customs team of your respective country of origin to state what goods you wish to declare and where.

  1. Belgium: customs.be@dfds.com
  2. France: customs.fr@dfds.com
  3. UK: clearance.uk@dfds.com
  4. Netherlands: dfdscustomsnl@dfds.com
  5. Norway: customs.norway@dfds.com
  6. Sweden: customs.sweden@dfds.com
  7. Denmark:
    Esbjerg-Immingham route: customs.ebj@dfds.com
    Fredericia-Klaipeda route: dklt@dfds.com
    Copenhagen-Oslo route: dkno@dfds.com

Note! if you want us to handle your customs, please take care that we have all relevant information available no less than 24 hours before we import or export your goods.

In due time, we will forward the required customs documents by e-mail for you to return signed.

Upload documents in My Freight or My Logistics

Take advantage of the customs declaration feature in both My Logistics and My Freight. Let our customs team assist you with an easy customs procedure and help you prevent any delays in arranging your future transports.

Simply logon to your selected platform and upload the following documents:

  • Commercial Invoice
  • Packing list
  • Other cargo related documents* e.g. veterinary or phytosanitary
    * These documents must also be updated in My DFDS Logistics when using your own broker