DFDS logistics support

Customer service
- Logistics


   FAQ - Booking system

How do I get a login to My DFDS Logistics?

If you are a DFDS Logistics customer, you can request a login here.
If you are not a DFDS Logistics customer, try our easy to use quotation tool.

What do the status updates mean?

Status updates help you to keep track of your bookings. My DFDS Logistics booking system have eight possible status updates:

My DFDS Logistics booking status infographics

Draft booking is displayed when you start creating your booking and before it is sent.

Order sent appears when you have sent your booking to DFDS.

Approved/Planned/Collected/Delivered - If we have all the necessary information, your booking will be approved, planned, collected and delivered.

Rejected booking means that you missed to fill in relevant information for booking to be proceeded. In the detailed view of that booking, you will be able to see why it has been rejected. All you need to do is make the relevant changes and you will be ready to book again.

Cancelled status appears if a DFDS representative cancels your booking on your request.

I forgot my password. How do I get a new one?

You can get a new temporary password by clicking ‘I forgot my password’ on the login page.

Which browsers are supported?

  • Internet Explorer 11
  • Safari 11
  • Safari 10
  • Chrome (latest version)
  • Firefox (latest version)
  • Edge (latest version)

What specifically can I do in My DFDS Logistics system?

  • Create your bookings fast
  • Follow the status of your bookings 24/7
  • Edit and find your bookings
  • Get help


   Other Frequently asked questions

Whom should I contact if I have a question about an invoice received?

​DFDS finance department is located in Poznan, Poland. For clarification on invoices, please contact your local service representative who will be able to point you to the relevant department in Poznan.

Can you offer storage?

Yes. DFDS offers a full range of logistics services. DFDS provides warehouse management for a variety of industries, and our services include inventory management, cross-docking, packaging, and order processing.

We operate our own port terminals in strategic locations such as Gothenburg, Esbjerg, Vlaardingen, Immingham and Dunkirk. Should you require temporary storage or ongoing warehouse facilities we can arrange this for you. We can put you in touch with a local service representative

Do you provide a nationwide delivery service?

Yes. DFDS operates within the following shipping routes and can deliver your goods from door to door. Our door-to-door transport services are carried out by offices in the following countries:

  • Belgium
  • Czech Republic
  • Denmark
  • Estonia
  • Finland UK
  • France
  • Germany
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Norway
  • Netherlands
  • Poland
  • Russia
  • Spain
  • Sweden
  • Tunisia
  • UK
  • Ukraine

Do you have refrigeration on your vehicles?

​DFDS operates a refrigerated service carrying frozen, chilled and ambient cargo for retailers, manufacturers, aquaculture producers & contract management on the continent as well as the UK & Ireland.

  • Dedicated warehousing, blast freezing and distribution for the fish industry
  • Over 14,000 sq m of temperature-managed warehousing
  • 9 depots in 7 countries
  • DFDS operates an extensive fleet of refrigerated trailers and containers including multi-temperature trailers.
  • Refrigerated units have temperature control monitoring and recording.
  • Our drivers are fully trained and experienced in the carriage of perishable cargo.

Is DFDS solely a provider of logistics solutions?

We are more than just a logistics company. More than 8000 shipping customers rely on DFDS for freight services. Visit the freight shipping section of our website to learn how we can help your business in this area.

DFDS is also Europe’s largest cruise passenger operator. DFDS was awarded the prestigious accolade of 'World's Leading Ferry Operator' at the 2015 World Travel Awards. Find out more on our website for passenger ferries.

What combination of services does DFDS offer?

​What combination of services does DFDS offer? Our dedicated specialists provide supply chain solutions for a range of industries. We can accommodate your needs regardless of whether you have:

  • a full container load (FCL) or full trailer load (FTL),
  • whether it is ambient or temperature-controlled,
  • whether it is ambient or temperature-controlled,
  • less than container load (LCL) or less than trailer load (LTL).

As demand and markets fluctuate, our proactive and responsive teams provide the flexible solutions you rely on. Our 3PL services include:

  • transportation
  • warehousing
  • cross-docking
  • inventory management
  • packaging
  • freight forwarding

How quickly can my shipments be delivered?

​This will depend on a number of factors such as the actual route, full load or part-load, season or weather etc.

 For further clarification please contact your local service representative.


Who are we looking for?

As a specialist in freight transport by road and sea, tight deadlines are quite normal for us.
Our ferry vessels sail up to five times a day, according to a closely controlled timetable. The loading and unloading of our trailers need to fit seamlessly into this schedule.

We strive to deliver logistics and transportation services to a high level of excellence, where accuracy and quality are not taken for granted. This means that to work alongside us, you must have the same passion and belief in what we together can do. We are looking for individuals who strive to be the best in what they do, who are loyal, professional, respectful to the customer, material and other employees of DFDS.

What do we offer our hauliers?

With a trailer fleet of more than 3,000 assets, DFDS Logistics is constantly looking for sub-contractors of all sizes and locations, and can offer the following competitve advantages to them*

  • Accurate mileage pricing
  • Continuity of contracts
  • Automatic billing and payment to the driver on the basis of completed loads
  • Competitive payment terms
  • Training & support in legislative compliance including EU Directive 2003/59

*Subject to individual agreements and not available in all businesses/locations.

Do you offer training opportunities for hauliers?

DFDS Logistics in the UK offer a comprehensive range of transport services and has been awarded the nationally recognized approval: Joint Approvals Unit for Periodic Training (JAUPT) to be a UK based training center offering Driver CPC Training as of from September 2009.

DFDS training packages

Whether you are an owner driver or a fleet operator, DFDS can offer a flexible training package to suit your needs.

  • Training is available at 5 key locations across UK & Ireland, and at suitable designated subcontractor premises.
  • Flexible dates and contracts are available to suit your business requirements, with full course material being provided to each trainee.
  • Competitive rates with deals available for repeat customers.
  • Download costs included in the prices.
  • Bespoke training courses available, with experienced training staff to deliver material.

Contact us to find out more about driver training opportunities at DFDS please contact Martin Cook:


How does DFDS take care of the environment?

Our customers can expect high quality standards that meet their expectations and go hand in hand with our efforts to meet further improved environmental landmarks.

Our tools are our commitment to dynamic customer service and continuous development aimed at sustainable solutions.

How quality aware is DFDS?

At DFDS, quality is closely linked to our customer service. Our quality improvement schemes are aimed at ensuring that our customers always get service of the promised quality. This means respecting time schedules, contracts and agreements, avoiding or reducing service interruptions, damage to cargo and always trying to achieve the most efficient solutions. In order to do so, we offer transparency and documentation through certification and our efficient customer communications system.

Is DFDS committed to sustainable solutions?

We are all responsible for leaving future generations a world in ecological balance. At DFDS we are committed to continually developing our operations and activities in order to reduce energy consumption and our impact on the environment. To do this, we carefully monitor and document our energy consumption and our impact on the environment. We also aim to convey information about our environmental footprint to our customers and partners, as well as to our employees.

Is DFDS reducing CO2 emissions?

CO2 is the most common greenhouse gas, and the volume emitted rises or falls proportionally with fuel consumption. DFDS has initiated a comprehensive project designed to reduce bunker consumption by means of a series of technical and operational initiatives. It is our goal to reduce the emissions of CO2 by 5% from 2012 to 2017, as well as emissions of sulphur, NOX and particles. To reach that goal, initiatives include:

  • Registration of energy consumption and emissions
  • Recycling of excess heat
  • Optimising departure and arrival times
  • Optimising sailing to the weather and sea conditions through new IT technology
  • New technical solutions​


​You can find our terms and conditions on our legal page.

Find us

DFDS has offices in over 20 countries in Europe. Go to our list of offices with contact details to local DFDS representatives in your country.

Find your local office

Book and track

Customers with an account can access our online tools for booking, viewing status and access to CMR and POD documentation.

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