DFDS logistics support

Customer service
- Logistics

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DFDS and the environment

How does DFDS take care of the environment?

Our customers can expect high quality standards that meet their expectations and go hand in hand with our efforts to meet further improved environmental landmarks.

Our tools are our commitment to dynamic customer service and continuous development aimed at sustainable solutions.

How quality aware is DFDS?

At DFDS, quality is closely linked to our customer service. Our quality improvement schemes are aimed at ensuring that our customers always get service of the promised quality. This means respecting time schedules, contracts and agreements, avoiding or reducing service interruptions, damage to cargo and always trying to achieve the most efficient solutions. In order to do so, we offer transparency and documentation through certification and our efficient customer communications system.

 

Is DFDS committed to sustainable solutions?

We are all responsible for leaving future generations a world in ecological balance. At DFDS we are committed to continually developing our operations and activities in order to reduce energy consumption and our impact on the environment. To do this, we carefully monitor, e and document our energy consumption and our impact on the environment. We also aim to convey information about our environmental footprint to our customers and partners, as well as to our employees.

Is DFDS reducing CO2 emissions?

CO2 is the most common greenhouse gas, and the volume emitted rises or falls proportionally with fuel consumption. DFDS has initiated a comprehensive project designed to reduce bunker consumption by means of a series of technical and operational initiatives. It is our goal to reduce the emissions of CO2 by 5% from 2012 to 2017, as well as emissions of sulphur, NOX and particles. To reach that goal, initiatives include:

  • Registration of energy consumption and emissions
  • Recycling of excess heat
  • Optimising departure and arrival times
  • Optimising sailing to the weather and sea conditions through new IT technology
  • New technical solutions​

Office locations

Belgium

Dampoortstraat 265 / bus 2, 8310 St Kruis, Brugge
Tel: +32 50 55 68 00 / Fax: + 32 50 55 68 10 / Email: salesbrugge@dfds.com

Kennedy Industripark, Haven 3880 A, John Kennedylaan, BE-9042 Gent
Tel: +32 9 255 94 94 / Fax: + 32 92 51 60 72 / sales.gent@dfds.com

DFDS Logistics NV c/o Honda Europe NV, Langerbruggestraat 104, 9000 Gent
Tel: +32 9 250 18 02 / Fax: + 32 9 343 89 53

DFDS Logistics NV c/o Honda Belgium Factory, Wijngaardveld 1, 9300 Aalst
Tel: +32 5 372 55 20 / Fax: + 32 5 321 28 73 / Email: aalstwarehouse@dfds.com

Czech Republic

DFDS Logistics s.r.o., Business Center, Kostelecká 879/59, 196 00 Praha 9
Tel: +420 267 311 772 / Fax: +420 228 882

Denmark

Sundkrogsgade 11, DK-2100 Copenhagen
Tel: +45 33 42 38 00 / Fax: +45 33 42 38 01 / Email: copenhagen@dfds.com

Oldenborggade 1C/2 , DK-7000 Fredericia
Tel: +45 76 20 67 00 / Fax: +45 76 20 67 01 / Email: italien@dfds.com

England

Norfolk House, South Osbourne Way, Immingham Dock Immingham, NE Lincolnshire DN40 2QA
Tel: +44 1469 56 21 00 / Fax: +44 1469 57 09 18 / Email: scandinavianuksales@dfds.com

Unit 10, Mansfield Business Park, Felixstowe Road, Foxhall, Ipswich IP10 0BF
Tel: +44 1473 654 862 / 861 / Fax: +31 902 402 523 / Email: felixstowebookings@dfds.com

53 Kings Delph, Whittlesey PE7 2PD
Tel: +44 1733 359200 / Fax: +44 1733 359201

Estonia 

Tallinn - Liimi 1, Tallinn, 10621, Estonia ​

+372 659 9350

France

11 Rue Alexandre Adam, Gare de Maree, 6200 Boulogne-sur-Mer
Tel: +33 3 21 32 08 76 / Fax: +33 3 21 30 02 09 / Email: boulogne.office@dfds.com​

Finland

Valajantie 11, FI-48230 Kotka
Tel: +358 522 34 160 / Fax: +358 522 76 445 / Email: office.hamina@dfds.com

Germany

Blohmstraße 31, D-21079 Hamburg
Tel: +49 40 4192 789-21 / Fax: +49 40 4192 789-09 / Email: hamburg@dfds.com

Northern Ireland

Transit 3, West Bank Road, BT3 9JL Belfast, Northern Ireland, United Kingdom
Tel: +44 28 9077 1122 / Fax: +44 28 9077 0842 / Email: dl-belfastlogistics@dfds.com

Ireland

Block 10-1, Floor 1, Blanchardstown Corporate Park, Dublin 15, Ireland
Tel: +353 1 8129420

Italy

Via Vela 12, IT-21054 Fagnano Olona, VA
Tel: +39 0331 388 317 / 318 / 319 / Fax: +39 0331 388 311 / Email: sales-italy@dfds.com

Latvia 

Liepaja Juras Str 28,Liepaja LV-3401, Latvia  

371 634 20220/Fax: 371 634 20 221

Ventspils-Sarkanmuizas Dambis 25c, LV-3601, Latvia
Tel.: +371 ​636 21415/Fax: 371 636 21416

Lithuania

Klaipeda-Baltijos pr. 40, Klaipeda, LT-93239, Lithuania ​​
Tel: +370 46 355100

Norway​

Drammensveien 288, NO-0283 Oslo
Tel: +47 22 12 20 00 / Fax: +47 22 12 20 01 / Email: LogisticsNorway@dfds.com​ / Sales: Shortsea@dfds.com

Tangenveien 29, 3950 Brevik
Tel: +47 35 57 37 60  / Fax: +47 35 57 37 58 / Email: Logistics​​Norway@dfds.com​ / Sales: Shortsea@dfds.com

Scotland

Middleton Avenue, Strutherhill Industrial Estate, ML9 2TL Larkhall, United Kingdom
Tel: +44 1698 552500 (Transport)
       +44 1698 552500 (Operations)
 Fax: +44 1698 552505larkhall.freshuk@dfds.com

Lerwick Depot, Shetland Transport, Greenhead, Lerwick, Shetland ZE1 0PY
Tel: +44 (0)1595 695792
Fax: + 44 (0)1595 693722
haulage@shetlandtransport.com

Aberdeen Depot, Shetland Transport, Unit 1, Raik Road, Aberdeen AB11 5QL
Tel: +44 (0)1224 588 466
Fax: + 44 (0)1224 588 499
aberdeen@shetlandtransport.com

Coatbridge Depot, Shetland Transport, Unit 7, Viewfield Park, Viewfield Road Coatbridge ML5 5QS
Tel: + 44 (0)1236 710 080
Fax: + 44 (0)1236 422 261
admin@shetlandtransport.com

Spain

DFDS LOGISTICS IBERICA SL, Colòn de Larrategui 30- entrepl. Izda.

E-48009 Bilbao, Spain 
Tel: +34 944948060  (group DFDS Spain)

 Email: iberia@dfds.com

Sweden

Sydatlanten 10, SE-41834 Gothenburg
Tel: +46 31 58 60 00 / Fax: +46 31 52 17 19 / Email: sales.sweden@dfds.com

Karlshamn: Munkahusvägen 45 SE-374 23 Karlshamn,

Tel: +454 37 80 0

The Netherlands

Burgemeester Van Lierplein 71, 3134 ZB Vlaardingen
Tel: +31 10 44 51 769 / Fax: +31 10 44 51 707 / Email: vlaardingen.saleslogistics@dfds.com ​​

Booking systems

I don’t have an account for online booking and tracking. How do I get one?

To open an account, you need to set up a credit agreement with DFDS. Please contact your nearest customer representative.

What specifically can I do in DFDS’s online booking-and-tracking system?

​With our online booking system you can make single or batch bookings, and review booking status. For some DFDS Logistics business units it is also possible for customers to access CMRs and PODs online (a username & password is required).

Terms and Conditions

​You can find our terms and conditions on our legal page.

Hauliers and drivers

Who we are looking for?

As a specialist in freight transport by road and sea, tight deadlines are quite normal for us.
Our ferry vessels sail up to five times a day, according to a closely controlled timetable. The loading and unloading of our trailers need to fit seamlessly into this schedule.

We strive to deliver logistics and transportation services to a high level of excellence, where accuracy and quality are not taken for granted. This means that to work alongside us, you must have the same passion and belief in what we together can do. We are looking for individuals who strive to be the best in what they do, who are loyal, professional, respectful to the customer, material and other employees of DFDS.

What we offer our hauliers ?

With a trailer fleet of more than 3,000 assets, DFDS Logistics is constantly looking for sub-contractors of all sizes and locations, and can offer the following competitve advantages to them*

  • Accurate mileage pricing
  • Continuity of contracts
  • Automatic billing and payment to the driver on the basis of completed loads
  • Competitive payment terms
  • Training & support in legislative compliance including EU Directive 2003/59

*Subject to individual agreements and not available in all businesses/locations.

 Do you offer training opportunities for hauliers?

 

DFDS Logistics in the UK offer a comprehensive range of transport services and has been awarded the nationally recognized approval: Joint Approvals Unit for Periodic Training (JAUPT) to be a UK based training center offering Driver CPC Training as of from September 2009.

DFDS training packages

Whether you are an owner driver or a fleet operator, DFDS can offer a flexible training package to suit your needs.

  • Training is available at 5 key locations across UK & Ireland, and at suitable designated subcontractor premises.
  • Flexible dates and contracts are available to suit your business requirements, with full course material being provided to each trainee.
  • Competitive rates with deals available for repeat customers.
  • Download costs included in the prices.
  • Bespoke training courses available, with experienced training staff to deliver material.

Contact us To find out more about driver training opportunities at DFDS please contact Martin Cook:


Top frequently asked questions

Whom should I contact if I have a question about an invoice received?

​DFDS finance department is located in Poznan, Poland. For clarification on invoices, please contact your local service representative who will be able to point you to the relevant department in Poznan.

How quickly can my shipments be delivered?

​This will depend on a number of factors such as the actual route, full load or part-load, season or weather etc.

 For further clarification please contact your local service representative.

Can you offer storage?

Yes. DFDS offers a full range of logistics services. DFDS provides warehouse management for a variety of industries, and our services include inventory management, cross-docking, packaging, and order processing.

We operate our own port terminals in strategic locations such as Gothenburg, Esbjerg, Vlaardingen, Immingham and Dunkirk. Should you require temporary storage or ongoing warehouse facilities we can arrange this for you. We can put you in touch with a local service representative

Do you provide a nationwide delivery service?

Yes. DFDS operates within the following shipping routes and can deliver your goods from door to door. Our door-to-door transport services are carried out by offices in the following countries:

  • Belgium
  • Czech Republic
  • Denmark
  • Estonia
  • Finland UK
  • France
  • Germany
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Norway
  • Netherlands
  • Poland
  • Russia
  • Spain
  • Sweden
  • Tunisia
  • UK
  • Ukraine

Do you have refrigeration on your vehicles?

​DFDS operates a refrigerated service carrying frozen, chilled and ambient cargo for retailers, manufacturers, aquaculture producers & contract management on the continent as well as the UK & Ireland.

 

  • Dedicated warehousing, blast freezing and distribution for the fish industry
  • Over 14,000 sq m of temperature-managed warehousing
  • 9 depots in 7 countries
  • DFDS operates an extensive fleet of refrigerated trailers and containers including multi-temperature trailers.
  • Refrigerated units have temperature control monitoring and recording.
  • Our drivers are fully trained and experienced in the carriage of perishable cargo.

Is DFDS solely a provider of logistics solutions?

We are more than just a logistics company. More than 8000 shipping customers rely on DFDS for freight services. Visit the freight shipping section of our website to learn how we can help your business in this area.

DFDS is also Europe’s largest cruise passenger operator. DFDS was awarded the prestigious accolade of 'World's Leading Ferry Operator' at the 2015 World Travel Awards. Find out more on our website for passenger ferries.

What combination of services does DFDS offer?

​What combination of services does DFDS offer? Our dedicated specialists provide supply chain solutions for a range of industries. We can accommodate your needs regardless of whether you have:

  • a full container load (FCL) or full trailer load (FTL),
  • whether it is ambient or temperature-controlled,
  • whether it is ambient or temperature-controlled,
  • less than container load (LCL) or less than trailer load (LTL).

As demand and markets fluctuate, our proactive and responsive teams provide the flexible solutions you rely on. Our 3PL services include:

  • transportation,
  • warehousing,
  • cross-docking,
  • inventory management,
  • packaging, and
  • freight forwarding.

DFDS customer service

Call us

DFDS has offices in over 20 countries in Europe. Go to our list of offices with contact details to local DFDS representatives in your country.

Find your local office

Ship with us

Whatever you need to ship, we have a solution for it. Specify your transport needs, and we will provide you with a rate for your shipment.

Get a quote

Book and track

Customers with an account can access our online tools for booking, viewing status and access to CMR and POD documentation.

Get started
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