DFDS Erleben & Kundenservice

Copenhagen - Oslo
Travel guarantee
Family on the deck

2020 Travel Guarantee: Copenhagen - Oslo

At DFDS we’re thrilled to be welcoming customers back onboard our ships from Oslo to Frederikshavn and Copenhagen and we’re doing everything we can to ensure you arrive at your destination relaxed and ready to enjoy your holiday. We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas.

We understand that plans might change which is why we’ve introduced our Travel Guarantee.

For added peace of mind, our Travel Guarantee means if you book direct you can enjoy free re-booking for travel taken before 31 December 2021. You can book a new trip for travel before 31 March 2022.

Contact us at least 24 hours before your trip to rebook for free.

  • If your original departure is more than one week into the future, contact should be made by e-mail. DK: / NO:
  • If your original departure is in less than one week, contact should be made by phone

Contact us at least 24 hours before your trip to rebook for free.

  • Free rebooking for travel taken before 31 December 2021
  • To re-book København-Oslo and Frederikshavn-Oslo call +45 3342 3000
  • To re-book Oslo-København and Oslo-Frederikshavn call +47 2162 1340

Terms and Conditions

  • Re-bookings must be made more than 24 hours before outward departure date.
  • Valid only for transportation and mini cruise products.
  • Excludes Hotel Break Package bookings provided directly by DFDS
  • Standard terms & conditions will apply for the relevant ticket type purchased when cancelled within 24 hours.
  • Re-bookings cannot be managed via your online account and must be requested via our Customer Care department.
  • For re-bookings, customers must pay the difference in fare for the new date. Subject to availability.
  • Subject to DFDS General Booking Terms and Conditions of Carriage
  • DFDS has right to remove this guarantee at any time. Only bookings made during the promotion of this guarantee will be deemed valid for free flexible rebooking to any date before 31 March 2022.

Für weitere Informationen über die Reisegarantie auf unseren Routen Amsterdam-Newcastle und Calais/Dünkirchen-Dover klicken Sie bitte hier.

Für weitere Informationen über die Reisegarantie auf unseren Baltikum Routen klicken Sie bitte hier.

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Wir sind zum zehnten Mal in Folge bei den World Travel Awards als weltweit führende Fährreederei nominiert worden! Wir würden gerne wieder gewinnen jedoch brauchen wir hierfür Ihre Hilfe - bitte unterstützen Sie uns mit Ihrer Stimme und helfen Sie uns, zehn Jahre Weltklasse-Service zu erreichen!

Wir sind auch für die World's Leading Ferry Website 2020 nominiert worden, für die Sie hier abstimmen können.

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