Couple on deck of DFDS ferry

Travel Guarantee

Terms and Conditions – All UK to Europe Routes

  • Re-bookings must be made more than 24 hours before outward departure date.
  • Standard terms & conditions will apply for the relevant ticket type purchased when cancelled within 24 hours.
  • Newcastle to Amsterdam - Valid only for transportation and mini cruise products.
  • Excludes Hotel Break Package bookings provided directly by DFDS.
  • Excludes group bookings. Please contact us to discuss your group booking
  • Re-bookings cannot be managed via your online account and must be requested via our Customer Care department on the following numbers:
  • 0344 848 6090 for Dover to France
  • 0344 848 6090 for Newcastle to Amsterdam.
  • For re-bookings, customers must pay the difference in fare on the new date where applicable. Subject to availability.
  • Excludes bookings paid via a voucher promotion including bookings paid with Tesco Clubcard Vouchers.
  • Any ticket booked after the withdrawal of the promotion will not qualify for re-booking.
  • Insurance Premiums are non-refundable once outside the 14 days cooling off period on which there has been no claim.
  • DFDS reserve the right to amend or withdraw all elements of the promotion without prior notice.
  • Subject to DFDS General Booking Terms and Conditions of Carriage.
  • DFDS has the right to remove this guarantee at any time. Only bookings made during the promotion of this guarantee will be deemed valid for free flexible rebooking.
  • *Use of the ‘Travel Guarantee’ is based on future disruption in relation to COVID. More specifically:

*Disruption caused to your booking because of Border Closure
*Disruption caused to your booking due to quarantine requirements on arrival
*Disruption caused to your booking because of testing requirements either at home or abroad.
*Disruption due to receiving a positive COVID test. Proof will be required.

  • ‘Travel Credit’ is not refundable* and cannot be exchanged for cash. Travel credit will expire the same day as the ‘Travel Guarantee’ (*Unless a customer booked before 11t March 2020, or we cancelled your sailing).

For more information about the Travel Guarantee on our Copenhagen-Oslo route, please click here.

DFDS WINNER 2024 AWARDS

Championing the Seas!  

We're elated to announce that DFDS has once again retained its title as Europe’s Leading Ferry Operator at the 2024 World Travel Awards.

This accolade wouldn’t have been possible without you, our loyal passengers. Thank you for recognising the hard work of our exceptional team members who are dedicated to ensuring each voyage is as exceptional as the next.

Your ongoing support is the anchor to our success.