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Travel Guarantee – Free Cancellations
DFDS ferry on the sea

2020 Travel Guarantee – Free Cancellations

At DFDS we’re thrilled to be welcoming customers back onboard our ferries from the UK to France and we’re doing everything we can to ensure you arrive at your destination relaxed and ready to enjoy your holiday. We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas.

We understand that plans might change which is why we’ve introduced our Travel Guarantee.

For added peace of mind, our Travel Guarantee means if you book direct you can enjoy free cancellations and re-booking for travel taken before 31 December 2020. This is available on our UK to France ferry routes only.

Simply call us at least seven days before your trip to cancel for free.

  • Free cancellations and rebooking for travel taken before 31 December 2020
  • To cancel and re-book Dover – France crossings call 0344 848 6090
  • To cancel and re-book Newhaven – Dieppe crossings call 0800 917 1201

Terms and Conditions

  • Cancellations and re-bookings must be made more than seven days before outward departure date.
  • Standard terms & conditions will apply for the relevant ticket type purchased when cancelled within seven days.
  • Cancellations and re-bookings cannot be managed via your online account and must be requested via our Contact Centre on 0344 848 6090 for Dover to France and 0800 917 1201 for Newhaven to Dieppe.
  • Refund to be applied for by the named ticket holder. Any refund will be issued to the card used for purchase.
  • For re-bookings, customers must pay the difference in fare on the new date. Subject to availability.
  • Excludes bookings paid via a voucher promotion including bookings paid with Tesco Clubcard Vouchers.
  • Any ticket booked after the withdrawal of the promotion will not qualify for cancellation or refund.
  • Offer valid for direct bookings only. Excludes tickets booked through, or by, agents or coach operators.
  • Insurance Premiums are non-refundable once outside 14 days cooling off period on which there has been no claim.
  • DFDS reserve the right to amend or withdraw all elements of the promotion without prior notice.
  • Excludes our cruise route between Newcastle-Amsterdam
  • Subject to DFDS General Booking Terms and Conditions of Carriage
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