Frequently asked questions
The cabin I want is not showing online?
This could be due to the cabin being sold out or not available on the product you have booked. You can always check to see the availability of different cabins onboard in the GSC.
The event I want to travel on is sold out, can I sign up for a waiting list?
We do not have a waiting list, as all capacity available is shown in our online booking flow.
Can I book a specific cabin and/or book several cabins next to each other?
We cannot guarantee individual cabin numbers. You will of course always be offered the category booked e.g. seaview. You can always request a change of cabin at check-in if availability allows this.
Is there a limit to how many people can stay in a cabin?
You cannot over occupy on our cabins unless it is by 1 infant, and the infant would have to share with the parents.
How can I book several vehicle categories on one booking?
It's not currently possible to book two categories on the same booking online. We recommend you make your booking online and respond to your booking confirmation with the amendment needed. If booking in high season we recommend contacting us to check availability.
How do I know which category my car belongs to?
Please make sure you know the height and length of your vehicle including any extra bike racks or roof boxes, and choose the vehicle type and size that matches. Vehicles declared incorrectly at the time of booking risk being refused boarding or may be subject to additional charges at the port.
Is there age restrictions / do you offer an unaccompanied minor service?
Unfortunately, we do not offer an unaccompanied minor service due to the length of the journey and security regulations. We allow people aged 16 and up to travel as a transportation passenger. If you are travelling on a minicruise we do advise you have to be 18 years old or be accompanied by an adult.
Do you have any discounts for group bookings?
If you are travelling for a special occasion and a minimum of 10 people you can contact us on +45 33 42 30 10 or email@example.com.
Can I reserve a ticket and pay for it later?
You can't reserve DFDS tickets as we work with a flexible price system so you would have to pay at time of booking.
My payment didn't go through, what happened?
We only accept certain payment types, please make sure you are using one of these when making your booking. If the issue persists please contact your bank for further details.
How much does it cost to change the date and how do I do it?
Amendments can be made online on My Booking page. This will show you any amendment fees and difference in fare price, before confirming the change.
Will I receive a refund if I cancel?
Please see the T&C you agreed to when making the booking. Any refund to which you are entitled under the cancellation policy must be made in writing within three months of the date of your cancellation.
I'm trying to amend my booking online, but I can't do it. What do I do?
If you are unable to make the amendment online please check that the change meets our terms and conditions. You can contact us on +44871 522 9966 or firstname.lastname@example.org (Calls cost 13p per minute plus your telephone company's access charge.)
Do all travellers on a booking need to check-in and board at the same time?
No, you don't need to board as a group unless booked for an event/group and it is stated on your booking documents. Anybody booked on the guest list of a booking can enter, as long as they can refer to a booking number.
What kind of ID/documentation do I need to travel?
Scandinavian travellers: drivers license but we advise passport, as that is the only document that can be used for identification outside own country.
EU/Schengen countries: passport.
Other countries: passport and valid visa for the country you are entering.
It is your own responsibility to make sure you follow the government rules around travel. DFDS aren't liable if you get refused travel.
Information for entering Denmark
Information for entering Norway
Do I need to bring my booking confirmation?
You can either bring your booking confirmation or have your booking number ready for the check-in staff.
What is the baggage allowance?
There is no weight limit of your baggage when travelling by ferry with DFDS. You do however need to be able to safely handle everything yourself.
What's the address of the terminal?
All port addresses can be found on our terminals page.
When do I need to check-in?
Check-in normally closes 15min before departure. Please check your booking confirmation for check-in and boarding times. Please be aware of traffic and high volumes in peak season.
Are there parking options at the terminal?
Car parking (Aimo Park), both long term and short term is just outside the Terminal. Register your license plate number on the parking machine which is located between the long term and short term parking areas. Payment by Visa, Master or Eurocard. 64 NOK pr hour and 270 NOK per 28 hours. You can pay on the machine or through the EasyPark app. Please notice that parking is prohibited for motorhomes.
There are several other private parking options near the terminal.
Few parking spaces are available inside the terminal area. We advise you to park on the parking spaces offered by Port of Frederikshavn at Sydhavnsvej 1, 9900 Frederikshavn. From here it's a 10min walk to the terminal using the overhead gangway.
DFDS offers a limited amount of parking spaces at the terminal. Please call us on +44 871 522 9966 or email at email@example.com to check availability. Prices are 390DKK for a minicruise.
There are several other private parking options near the terminal. Nearest larger parking garage is Amerika Plads N. 300m from the terminal run by APCOA Parking. For prices and availabilty pleace check with APCOA.
What happens if I am running late?
If you are late for check in, your ticket is unfortunately forfeited. Please check latest check-in and boarding time on your itinerary.
What forms of payment are accepted on the ferry?
Cash is accepted in DKK, NOK, SEK, and there is a currency exchange onboard where you can change any currency. Most major credit cards are accepted onboard including MasterCard and Visa.
Is there an ATM onboard?
We don't have an ATM onboard. You can pay by card, please see payment types available.
Can I bring my travel cot to use on the ferry?
You are only allowed to use a travel cot in our premium cabins due to space allowance and health and safety regulations. Please note that there is limited space even in the premium cabins, so it might not be advisable. We do offer bed rails for children and infants, please ask at Guest Service Centre when you're onboard.
Can I stay in the car during the crossing?
Due to health and safety reasons you will not be able to stay in the vehicle as the car deck has to be locked during the crossing. Please make sure you get all of your needed luggage out of your vehicle as you will not be able to return to it during the crossing.
Is smoking allowed?
Smoking is prohibited onboard unless you are in a designated area on the outside deck. There will be signs onboard to show you where you can and can't smoke. You can also ask our crew for further details.
Are there medical facilities onboard?
All our crew are first-aid trained. We do not have any medical facilities onboard so you need to make sure you are fit and well to travel. We do recommend that you have travel insurance in case of emergency.
Is there Wi-Fi onboard?
We do offer Wi-Fi. Telenor Maritime is the service provider and access can be bought via your phone when logging onto the Wi-Fi or in the Guest Service Centre onboard. The Wi-Fi access code is limited to one device at a time.
Free Wi-Fi is available for all Commodore and Conference guests. Commodore passengers will receive a voucher in their cabin which should be taken to Guest Service Centre to redeem their free Wi-Fi access.
Please note; ensure you're using the correct settings on your phone and deactivate roaming, or there is a risk you’ll be invoiced to your phone bill.
Can I use my own data connection onboard?
Please be aware that ships have a functioning satellite network Telenor Maritime, from which higher tariffs apply for making and receiving calls. Please contact your telephone company for a more detailed overview before using it.
Can I travel with pets?
Yes, you can travel with a pet. Pets are only allowed in a pet-friendly cabin. Pets need to be booked onto the ticket and this can only be done by contacting us. For more information visit our pet travel page.
Why can't I leave my pet in the vehicle?
The temperature on the car deck fluctuates and due your pet's comfort and wellbeing we don't offer this service.
What documents do I require for my pet?
Your pet needs a valid passport that is aligned with government pet travel rules of the country you are travelling to and from. Please see more information on our pet travel page.
Is my pet allowed in public areas?
All pets must remain in the pet friendly cabin, unless they are classed as a guide dog or service animal, paperwork would need to be provided.
Do you offer a range of food for different health and lifestyle requirements? (glutenfree/lactose/vegan)
We can offer a range of different meal options onboard. If you have any specific requests please let us know so we can advise the ship in advance.
Do you offer wheelchair cabins?
We do have wheelchair accessible cabins, both inside and seaview. These are not bookable online, please contact us for further details.
I am on medication that needs to be refrigerated, where can I do this?
We will allow you to store medication but please speak with the Guest Service Centre onboard to arrange it.
Is there somewhere I can heat up my baby's milk?
We do offer this service. Please go to the Guest Service Centre onboard.
Is there a lift on the ferry?
Yes we do have lifts on our ferries. If you require to be parked near one, you must let us know at the time of booking.
Award Winning Ferry Crossings
We are proud to have been voted World’s Leading Ferry Operator 2022 at this year’s World Travel Awards for the 12th year in a row! We have also won Europe's Leading Ferry Operator 2012-2022 and World’s Best Ferry Operator Website 2021-2022.
Thank you to everyone who has supported us and voted for us for over 12 years. Let’s sail the seas together with world class service!