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DFDS check-in controls open 2 hours prior to the departure and close no later than 45 minutes prior to the scheduled departure. During busy periods we highly recommend all customers to allow 90 minutes to complete the check-in process on arrival at port. Customers are required to have your passports ready for inspection at Border and check-in controls on approach to the terminal.
Operation stack is a procedure that uses parts of the M20 to queue up to 3,000 heavy goods vehicles (HGV's) travelling towards the continent, to avoid gridlock on Kent's roads. It is implemented whenever there is an urgent need to inhibit the flow of freight traffic to the Port of Dover or Channel Tunnel due to capacity restraints.
The routes for tourist traffic will be:
Road users affected by Operation Stack are advised to plan ahead and check traffic conditions and advice from travel operators* before setting out; to leave plenty of time for journeys and while on the road to listen to travel news bulletins for latest information. Travellers are urged to particularly look out for local signs and electronic message boards that will guide them to their destinations.
Highways England continues to work hard with partners including Kent County Council and local councils on medium to long term solutions to the disruption.
Source of the Operation Stack Route maps - Highways England Press notice.
Areas of possible congestion at Dover
Areas of possible congestion at Dunkirk
Areas of possible congestion at Calais
Please be assured our port staff are doing their upmost to ensure a quick and efficient check-in whilst trying to keep the delays to our services to a minimum. All check-in booths are open and we highly recommend to allow 90 minutes to complete passport & check-in controls.
We are Europe's Leading Ferry Operator 2012-2019 and the World's Leading Ferry Operator 2011-2019!