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Travel Guarantee

Travel Guarantee - UK - France

At DFDS we’re thrilled to be welcoming customers back onboard our ferries from the UK to France and we’re doing everything we can to ensure you arrive at your destination relaxed and ready to enjoy your holiday. We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas.

We understand that plans might change which is why we’ve introduced our Travel Guarantee.

For added peace of mind, our Travel Guarantee means if you book direct you can enjoy free re-booking for travel taken before 31 December 2021. This is available on our UK to France ferry routes only.

Simply call us at least 24 hours before your trip to rebook for free.

  • Free rebooking for travel taken before 31 December 2021
  • To re-book Dover – France crossings call 0344 848 6090
  • To re-book Newhaven – Dieppe crossings call 0800 917 1201
DFDS ferry on the sea
Family on the deck

Travel Guarantee - Newcastle – Amsterdam

At DFDS we’re thrilled to be welcoming customers back onboard our ferries from Newcastle to Amsterdam and we’re doing everything we can to ensure you arrive at your destination relaxed and ready to enjoy your holiday. We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas.

We understand that plans might change which is why we’ve introduced our Travel Guarantee.

For added peace of mind, our Travel Guarantee means if you book direct you can enjoy free re-booking for travel taken before 31 December 2021.

Simply call us at least 24 hours before your trip to rebook for free.

  • Free rebooking for travel taken before 31 December 2021
  • To re-book Newcastle-Amsterdam crossings call 0344 848 6090

Terms and Conditions - UK - France

  • Re-bookings must be made more than 24 hours before outward departure date.
  • Standard terms & conditions will apply for the relevant ticket type purchased when cancelled within 24 hours.
  • Re-bookings cannot be managed via your online account and must be requested via our Customer Care department on 0344 848 6090 for Dover to France and 0800 917 1201 for Newhaven to Dieppe.
  • For re-bookings, customers must pay the difference in fare on the new date. Subject to availability.
  • Excludes bookings paid via a voucher promotion including bookings paid with Tesco Clubcard Vouchers.
  • Any ticket booked after the withdrawal of the promotion will not qualify for re-booking.
  • Offer valid for direct bookings only. Excludes tickets booked through, or by, agents or coach operators.
  • Insurance Premiums are non-refundable once outside 14 days cooling off period on which there has been no claim.
  • DFDS reserve the right to amend or withdraw all elements of the promotion without prior notice.
  • Subject to DFDS General Booking Terms and Conditions of Carriage
  • DFDS has right to remove this guarantee at any time. Only bookings made during the promotion of this guarantee will be deemed valid for free flexible rebooking in 2021.

Terms and Conditions - Newcastle – Amsterdam

  • Re-bookings must be made more than 24 hours before outward departure date.
  • Valid only for transportation and mini cruise products.
  • Excludes Hotel Break Package bookings provided directly by DFDS
  • Standard terms & conditions will apply for the relevant ticket type purchased when cancelled within 24 hours.
  • Re-bookings cannot be managed via your online account and must be requested via our Customer Care department on 0344 848 6090 for Newcastle to Amsterdam.
  • For re-bookings, customers must pay the difference in fare for the new date. Subject to availability.
  • Excludes bookings paid via a voucher promotion including bookings paid with Tesco Clubcard Vouchers.
  • Any ticket booked after the withdrawal of the promotion will not qualify for re-booking.
  • Offer valid for direct bookings only. Excludes tickets booked through, or by, agents or coach operators.
  • Insurance Premiums are non-refundable once outside 14 days cooling off period on which there has been no claim.
  • DFDS reserve the right to amend or withdraw all elements of the promotion without prior notice.
  • Subject to DFDS General Booking Terms and Conditions of Carriage
  • DFDS has right to remove this guarantee at any time. Only bookings made during the promotion of this guarantee will be deemed valid for free flexible rebooking in 2021.

For more information about the Travel Guarantee on our Copenhagen-Oslo route, please click here.

For more information about the Travel Guarantee on our Baltic routes, please click here.

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World’s Leading Ferry Operator 2020

We’ve been nominated as the World’s Leading Ferry Operator at the prestigious World Travel Awards for the tenth year in a row! We’d love to win but we need your help – please support us with your vote and help us achieve ten years of world-class service!

We’ve also been nominated for World’s Leading Ferry Website 2020 which you can vote for here.

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