FAQs

You can book via dfds.com or by calling our contact centre. Contact details can be found here.

For group bookings, please find our contact details here.

Our Ro-Pax vessel, Stena Vinga, will sail between Jersey and Portsmouth and has capacity up to 400 passengers.

Our high-speed craft Tarifa Jet will sail between Jersey and St Malo and has capacity up to 700 passengers.

Levante Jet will sail between Jersey and Poole and has capacity up to 675 passengers.

Jersey to Poole, Portsmouth and St Malo.

The ferry operators are working with both Jersey and Guernsey to draw-up inter-island proposals going forward. More information coming soon.

There are limitations on the size of coaches permitted on Jersey roads. We will be taking group bookings as foot passengers. For group bookings, please find our contact details here.

Please find our contact details here.

We are continuously exploring partnerships. Please reach out to us on CI_passenger@dfds.com

Yes. Please find below more information about Pet travel with DFDS here.

Please find information on the support we have available for passengers with reduced mobility here.

Should you require addtional assistance such as mobility aids when travelling to Jersey, please head to Shopmobility Jersey (registered charity) who can assist you further.

Yes, you can book foot passengers via dfds.com or by calling our contact centre. Contact details can be found here.

Onboard our conventional vessel, there is a restaurant, a duty-free shop, a cinema, a lounge and free WI-FI.

Onboard our high-speed crafts, there is a café/bar, a duty-free shop and free WI-FI.

Luggage Passengers may bring luggage onboard, provided that they are personal belongings only and not for commercial use. “Carry-on or cabin luggage” is regarded as any handbag, suitcase or bag boarded by the passenger, which contains their personal effects and/or any items for use and comfort of the passenger throughout the journey.


“Checked luggage” is regarded as any baggage or personal belongings which remains in a vehicle or in a baggage trolley or facility onboard the vessel a maximum of 25KG per passenger.

Check-in for passengers with vehicles closes 60 minutes prior to departure. Check-in for foot passengers closes 40 minutes prior to departure.

For the latest information, please check our travel updates page.

Click here for more details on bringing food or animal products into Jersey.

As you may have heard in the media, several changes are coming to how the European Union and United Kingdom control their borders.

EES

The EU is introducing the European Entry Exit System (EES), an automated IT system for registering non-EU nationals travelling for a short stay, each time they cross the external borders of European countries. The date of commencement is to be confirmed. More details can be found on the official Entry/Exit System website.

ETIAS

In the future, most non-EU citizens will be required to have a travel authorisation (ETIAS) to enter most European countries. The date of commencement is yet to be confirmed. More details can be found on the official ETIAS website.

UK eVisa and ETA

Travel requirements to the UK are changing. The UK is transitioning from physical immigration documents, such as biometric residence permits (BRPs), passports containing visa vignette stickers and ink stamps, or biometric residence cards (BRCs), to eVisas. If you hold a UK visa and use a physical immigration document to prove your rights, take action now by creating a UK Visas and Immigration account to access your eVisa: www.gov.uk/eVisa.

If you already have an eVisa, ensure your travel information is up to date by notifying the UK Government about the passport you intend to use if it is not already linked to your eVisa account: www.gov.uk/update-uk-visas-immigration-account-details.

Those who are visa-exempt for short visits to the UK, i.e. visits of up to six months, will still need to obtain an Electronic Travel Authorisation (ETA), which is digital permission to travel.

For Non-European Visitors:

• You can apply for an ETA for your future travel now.
• An ETA is now mandatory for travel to the UK.

For EU-area citizens/European Visitors:

• Applications for an ETA are now open.
• An ETA will be needed for travel to the UK from 2 April 2025.

To check your specific ETA requirements and apply, please visit: www.gov.uk/electronic-travel-authorisation

Jersey will be introducing ETAs for travel to the Islands from October 2025. Anyone travelling from France to Jersey before the introduction of the Jersey ETA will not require an ETA. Please see Visa, ETA and Passport requirements for travel to Jersey.

DFDS recommends that customers only use the official UK Government website to obtain their UK ETA

DFDS is fully preparing for the arrival of these new measures, cooperating with the relevant authorities to ensure that we continue to carry our passengers on their journeys without major disruption.

We will inform you of the travel requirements that will be applicable to you where those are known at the time of booking.  We will contact you with details of any updated information after booking. However, please note that it is the responsibility of passengers to ensure that they are in permission of the correct documentation and completed relevant formalities.