This section covers important information and terms and conditions relevant to our products, promotions and special offers in conjuction with our General Booking Terms & Conditions of Carriage (which contain limits and exclusions of liability).
This offer is available for any bookings made for travel between 06-May-19 and 12-Jan-20 with return travel to be completed by 12-Jan-20. Tickets booked with return travel beyond 12-Jan-20 are not eligible to benefit from this guarantee. Offer subject to restricted space & availability, applies to new and direct bookings only.
Cancellations must be made more than 7 days before outward departure date.
Standard terms & conditions will apply for the relevant ticket type purchased when cancelled within 7 days.
Cancellations cannot be managed via your online account and must be requested via our Contact Centre on 0344 848 6090 for Dover to France/Newcastle to Amsterdam and 0800 917 1201 for Newhaven to Dieppe.
Refund to be applied for by the named ticket holder. Any refund will be issued to the card used for purchase.
Excludes bookings paid via a voucher promotion including bookings paid with Tesco Clubcard Vouchers.
Any ticket booked after the withdrawal of the promotion will not qualify for cancellation or refund.
Offer valid for direct bookings only. Excludes tickets booked through, or by, agents or coach operators.
Insurance Premiums are non-refundable once outside 14 days cooling off period on which there has been no claim.
DFDS reserve the right to amend or withdraw all elements of the promotion without prior notice.
Subject to DFDS General Booking Terms and Conditions of Carriage available online here.
To be eligible for a DFDS Price Promise offer you must have booked and made full payment for a qualifying sailing at DFDS using a credit or debit card.
To be eligible for a DFDS Price Promise offer you must supply sufficient evidence of the lower on line fare in the form of a screen shot of the fare quote page containing as a minimum: (a) date and time; (b) full itinerary; (c) full breakdown of the fare, including charges and booking fees; and (d) website name and logo, all corresponding to DFDS’s reasonable requirements . Evidence must show that the Lower Online Fare was found on the same day or 24 hours after the DFDS booking. A credit will be given for each ticket within a booking that meets the Terms and Conditions of the DFDS Price Promise.
If all the conditions above are satisfied, a refund to the value of the difference between the purchase cost with DFDS and the cost of the Lower Online Fare will be credited to the holder of the credit or debit card which was used to pay for the Qualifying Booking at DFDS, within 28 days of DFDS receiving and acknowledging the claim form. We will also discount a further 10% off the entire booking, rounded to the nearest £5, at DFDS discretion.
Limited to one claim per booking paid in full with DFDS - i.e. bookings covering multiple passengers must be submitted as one claim and not separate claims for each passenger.
Requirements and Restrictions
A Qualifying Crossing means:
DFDS Price Promise does not apply where:
|Refundable?||No||Yes (up to 48hrs before departure)*||Yes|
|Amendable?||Yes (just pay difference in fare + £20 amendment fee)*||Yes (just pay the difference in fare)*||Yes|
|Flexability at port||Yes (+/- 4hrs of booked crossing)||Yes (+/- 12hrs of booked crossing)||Yes (+/- 48hrs of booked crossing)|
|Premium lounge access||No||No||Yes|
|Premium lounge meal||No||No||Yes|
3 tier pricing is not to be confused with our ticket types available on Dover-France ferry crossings. Find out more about those here.
*Online cancellation is possible. To Receive your refund, please contact customer service. Premium fares are for car + 4 people, additional passengers can be added as an extra charge. Subject to availability.
Subject to DFDS General Booking Terms and Conditions of Carriage available online here.
All offers are subject to restricted space, sailings and dates, are correct at the time of publication and may be withdrawn without notice.
Promotional bookings are amendable for a fee, but no refunds or cancellations will be permitted, when stated.
Promotional offers may not be used in conjunction with any other offer, voucher, nor are they further discountable. Promotional fares are not available to book at the port.
Unless otherwise set out in the offer, voucher, all promotions will also be subject to
For Pre-purchased Promotional Voucher Deals
All promotional vouchers deal purchases for DFDS Passenger Ferry Services voucher code offers may be used to redeem the service for which they are intended only once. When you have booked, we will provide you with a booking reference and at that stage no alterations can be made to your reservation.
The voucher is not transferable unless stated and cannot be sold on the open market without DFDS’ express authority. Additional services may be available to book for an extra charge whilst redeeming your voucher.
For Promotional Free 2-night Mini Cruise
The holder of this Free 2-night Mini Cruise may bring up to 3 people on board with them, on the route specified, at a special rate, providing that they share the same cabin with the holder. If you opt to travel alone, you must book via our contact centre. You will travel free you will stay in a 4-berth sea view cabin, sharing with other offer holders. Shared cabins are split male and female, but may be of mixed nationality. no preferences can be made or guaranteed for sharing cabins.
One free person may be redeemed per booking; the offer must be declared at the time of booking and cannot be redeemed retrospectively. Alterations to a confirmed booking cannot be made; cancelled bookings will be charged at 100% of the total fare. No refunds are allowed on lost or unused Free 2-night Mini Cruise; there is no equivalent cash value and they cannot be exchanged for cash. Free 2-night Mini Cruise are not transferable and cannot be sold on.
For Onboard Voucher Offer
The voucher is only redeemable in the onboard shop and not in any food and drink outlets onboard or for purchases of Tobacco. It is valid on the sailing for which it was intended only, as indicated on the booking confirmation advice and only one voucher will be offered per booking.
When you book you will receive your booking confirmation by email and on the final page of this booking confirmation you’ll find your onboard voucher. Please print the booking confirmation and take all pages with you, including the voucher section on the last page.
The lead customer on that particular booking (i.e. the name stated on the booking confirmation) must present both the car hanger with your booking confirmation voucher at the time of purchase. Your voucher is not valid without the car hanger. Please note once the ship sets sail you will not be able to return to your car to retrieve your hanger so don’t forget to take it with you.
The customer booking details on your car hanger must match those on your booking confirmation voucher. Identification may be required to verify the name on the booking confirmation matches that of the person making the purchase. The onboard voucher cannot be exchanged for cash and no change will be given.
The deposit is usually equal to 15% of the booking value unless stated otherwise in the promotion. Deposit are payable in full at the time of booking. Full payment of balance is due at least 70 days before departure.
When you secure a booking we will issue a confirmation that sets out the details of your reservation.
On issuing this document the contract will take effect; so before confirming your booking, you and others included in your reservation must read and familiarise yourselves with DFDS General Booking Terms & Conditions of Carriage (which contain limits and exclusions of liability).
Because we start to incur costs in relation to your arrangements from the time we confirm your booking and because we may not be able to resell your booking, cancellations 71 days or more before departure will incur the loss of deposit and cancellations 70 days or less before departure will be charged at 100% of the total price. Insurance premiums and booking fees are non-refundable.
All Themed and Music Events will also be subject to DFDS General Booking Terms & Conditions of Carriage (which contain limits and exclusions of liability) and in any occurrence are subject to a requirement of a minimum numbers.
Occasionally, Themed and Music Events on board can be cancelled or postponed by DFDS, the team, performer or Event Partner for a variety of reasons due to weather conditions or other situations which may affect the performers, staff or audience.
It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If there is a change/cancellation to your booking contact DFDS for exact instructions prior to departure and we will endeavour to find a suitable solution for you.
If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant notification. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event due to unforeseen circumstances.
Available on both single and return crossings on our Dover to Dunkirk and Dover to Calais routes, the multi-trip deal means you will pay a great fixed price for all of your trips within the valid travel period. The more you travel, the more you save!
Multi-trip fares are valid for cars (under 2.35m high and less than 6m in length) plus up to 9 people or motorcycle and sidecar/trailer plus 2 people. Supplements apply for additional passengers and selected departures during high season. Multi-trips cannot be sold on the open market without DFDS' express authority. Additional services may be available to book for an extra charge when redeeming your fixed price trip. Bookings are non-refundable.
You must confirm your chosen crossings by telephone before arrival at port. All bookings for any time or date, are subject to availability.
DFDS General Booking Term and Conditions apply (which contain limits and exclusions of liability).
This special summer offer is only available for discounted travel on selected sailings between 10PM and 6am, until 31 December 2019.
Available on single or return crossings, cars up to 2.2m high for up to 9 people and motorcycles including side cars for up to 2 people.
A £20 supplement will apply to bookings made on the day of travel.
You can only travel on specified crossing(s) booked, you cannot make amends and tickets are non-refundable.
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