
Contact Us
At DFDS we are dedicated to assisting you throughout your journey.
Our specially designed Help Centre & FAQs provides all the latest information including amendments, pet & accessible travel.
If you have not been able to find the answers on our website and you wish to speak to a member our team, please be aware that during busy periods you may experience longer than normal wait times.
Alternatively, for a quicker response you can chat with Doria our Virtual Assistant by clicking on the message icon below or just simply Email us. For the latest sailing information you can visit our dedicated live Travel Updates page here.
For more than 19 passengers please visit our Group Travel page here.
Customer Care Opening Hours:
Our friendly team are here during the below hours to assist you via Live Chat, Social Media & Phone.
Monday–Friday: 08:00 - 18:00
Saturday: 09:00 - 17:00
Sunday: 10:00 - 16:00
Please note: Our Dieppe Contact centre is closed on Saturday & Sundays.
Online Chat
Our Virtual Assistant is the quickest and easiest way to gain a response to your travel queries. Simply click the message icon below in the right-hand corner and you will be connected instantly.
You can also reach us via WhatsApp. Once we've received your message, a member of our Customer Care team will respond within 24 hours.
If you would prefer to email us, please do so by using the specific email below:
UK – France
dover.pax@dfds.com
newhaven-dieppe@dfds.com
All other routes*
Travel.sales@dfds.com
*Please note: As of 1st November 2024, DFDS is no longer the owner of the Oslo-Frederikshavn-Copenhagen route. The route is now owned by Go Nordic Cruiseline. Therefore, to make a booking or for any queries and general assistance please contact Go Nordic Cruiseline on kundeservice@gonordiccruiseline.com
Information

Frequently Asked Questions
Do you have a question for us? Check out our frequently asked questions page for all our customers' common queries
Passenger Information

DFDS ferry mobile app
The DFDS app is your ideal travel companion.
- View live departures and arrival times
- Access your booking pass
- Keep up to date with the latest travel announcements
- Follow your journey with your personalised itinerary
- Find information about onboard facilities
- Find directions to your DFDS terminals
Simply log into the app using your booking number to access these great features.

Proudly named the World’s Leading Ferry Operator
And nominated again in 2025... but we need your help!
While we wait to hear the results of the European award, you can already help us secure the World title too.
It only takes a couple of minutes, but your vote could make all the difference. Click below to cast your vote for DFDS as the World’s Leading Ferry Operator at the 2025 World Travel Awards. Thank you!